Dawn Lee

Help with processing claims from start to finish.

Check claims, decision review, or appeal status.

• Maintained schedule to meet deadlines.

• Exceeded company productivity standards consistently.
• Strengthened customer retention by offering discount options.
• Managed incoming calls from customers in a professional manner.
• Processed orders, forms, applications, and requests.
• Maintained records of customer interactions and transactions.
• Completed continuing education and training programs for professional development.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Developed relationships with customers through friendly conversations.
• Provided top-quality control and eliminated downtime to maximize revenue.
• Expressed appreciation for patronage, inviting, and encouraging customer return visits.
• Delivered subject matter expertise to support team members in providing every customer with exceptional support.
• Conferred with customers by telephone to provide information about products or services and take orders.
• Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Organized and detail-oriented with a strong work ethic.
• Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

• Provided excellent customer service to resolve customer complaints promptly.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Escalated customer concerns, issues, and requirements to supervisors for immediate rectification.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Collected deposits or payments and arranged for billing.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Updated databases with new and modified customer data.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Mentored junior team members and managed employee relationships.
• Took special orders in person and over telephone, generating additional revenue every month.
• Educated customers on special pricing opportunities and company offerings.
• Consulted with customers to resolve service and billing issues.
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly.
• Set up and activated customer accounts.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Fielded customer complaints and queries, fast-tracking for problem resolution.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Mentored new employees on procedures and policies to maximize team performance.
• Contacted customers about potential service upgrades, new services and account changes.
• Determined accurate prices for customer consistently searching for deals and best prices.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Presented existing and prospective customers with valuable service or product information to aid in decision-making.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Developed strong customer relationships to encourage repeat business.
• Promoted available products and services to customers during service, account management and order calls.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Assisted with customer requests and answered questions to improve satisfaction.
• Identified the needs of customers promptly and efficiently.
• Maintained updated knowledge through continuing education and advanced training.
• Completed day-to-day duties accurately and efficiently.
• Provided primary customer support to internal and external customers.
• Responded to customer requests for products, services, and company information.