Dawn Leonard
Thorndale,TX
Summary
Dedicated Direct Care Professional with a track record of compassionate caregiving and patient care at Austin Health Resources Community Choice. Excelled in teamwork, maintaining client dignity, and effective medication administration. Adapted swiftly to new POS technologies at Walmart, enhancing customer transaction efficiency. Demonstrates exceptional ability in family collaboration and first aid, ensuring client safety and comfort.
Overview
19
19
years of professional experience
Work History
Direct Care Professional
Austin Health Recourses Community Choice
12.2015 - Current
- Ensured a safe and comfortable environment by maintaining clean and organized living spaces for clients.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Supported clients'' emotional well-being through compassionate listening, empathy, and encouragement during difficult times.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Maintained accurate records of client progress, medication administration, and incident reports to ensure effective communication among team members.
- Upheld ethical standards in all aspects of care provision, maintaining confidentiality and respecting the dignity of each individual client.
Cashier/Stocker
Walmart
08.2005 - 02.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
MHCM - Health Care Management
American InterContinental University
Schaumburg, IL05-2025
BBA - Health Care Management
Strayer University
Virginia Beach, VA06-2024
Skills
- Teamwork and cooperation
- Compassionate caregiving
- Bathing assistance
- Patient care
- First aid and safety
- Client documentation
- Meal preparation
- Medication administration
- Family collaboration
Timeline
Direct Care Professional
Austin Health Recourses Community Choice
12.2015 - Current
Cashier/Stocker
Walmart
08.2005 - 02.2012
MHCM - Health Care Management
American InterContinental University
BBA - Health Care Management
Strayer University
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