Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawn Letele

Gresham,OR

Summary

Accomplished and extremely organized Healthcare Management professional offering 30 years of extensive experience in both clinic operations and service line management. Implements top of the line patient satisfaction. Harnesses a rich blend of business, finance, operations, technical, and business development proficiencies and utilizes these skills to drive profitability and sustain growth. Highly skilled in directing high-functioning teams utilizing superior interpersonal and communication skills. Adapt to the changing guidelines and regulations as well as compliance standards associated with the industry and business processes.

Overview

19
19
years of professional experience

Work History

Clinic Manager

Legacy Medical Group
09.2019 - Current
  • Recruit, hire, orient and supervise clinic staff
  • I directly manage 16 support staff and I support 7 providers
  • I Evaluate performance and implement disciplinary actions
  • I have built a cohesive and functional team within Legacy Medical Group-OBGYN
  • I handle various personnel matters including forms and procedures as required
  • I build and maintain a work environment that reflects a positive atmosphere, high employee satisfaction, competence and strong proven evidence of teamwork, monthly and yearly basis
  • Financials are met on a monthly, quarterly and fiscal year basis
  • Met staffing needs when necessary
  • Member of legacy leadership team
  • I have created a more cohesive team at LMG-OBGYN
  • I keep cost down to remain fiscally responsible
  • Financials – I created better spreadsheet to report financials
  • My team has won 1st and 2nd place in the Heart/stroke walk
  • I am part of the Leading at Legacy
  • I am on the good health committee at Good Samaritan
  • Member of the Cost Value Analysis committee (CVA)
  • I am on the Reproductive Care Subcommittee
  • MGMA Member – (Medical Group Management Association)

Administrator (Orthopedics, Rheumatology, & Interventional Pain)

Adventist Health
03.2017 - 01.2019
  • Directed the daily operations of three clinics to ensure quality patient care and excellent management of administrative functions that served to support effective business operations
  • Key player in achieving successful expansion and business development logistics for the orthopedic clinic
  • Developed and enforced new procedures and policies to ensure interdepartmental projects and tasks were completed
  • Created and maintained budgets for each clinic separately and monitored systems and tasks to promote efficient use of financial resources
  • Provided ongoing supervision and support to 18 clinical and office employees including recruitment, hiring, training and development, staff meeting facilitation, as well as conducting 90-day, six months, and annual performance evaluations
  • Maintained working knowledge of healthcare standards as well as state and federal regulations governing healthcare services
  • Created and maintained annual budgets of over $5 million while executing tactical measures to increase revenue and save on costs
  • Established a lean process to check-in patients for X-Ray and routine appointments in the orthopedics department

Director of Operations/HR Manager

Columbia Asthma & Allergy Clinic (AAIM Care, LLC)
03.2014 - 01.2017
  • Managed over 50 employees across 10 clinic locations (five direct management and five indirect management) and overall operations in areas of quality patient care, regulatory compliance, human resources, financial management, and administration
  • Served as the executive lead for quality improvement, strategic planning, and site administration
  • Led and directed the Human Resources department and delivered comprehensive HR services including policy and procedure implementation, HR budget management, records maintenance (for sick leave, paid time off, etc.), and risk management
  • Managed complex financial and business functions including expenditure approvals, procurement oversight for all clinics, management of Accounts Payable and Accounts Receivable, budget maintenance, and billing
  • Collaborated with the governing leadership board and stakeholders to develop strategies and implement changes that streamlined processes for improved efficiency in operations
  • Directed all recruitment and staff management tasks including oversight of talent acquisition activities, coordination of recruitment campaigns, hiring and onboarding, staff training, performance evaluations, scheduling and work assignments, and more
  • Ensured staff were trained and operated within compliance including HIPAA/OSHA, and governing state and federal laws
  • Procured lower cost and more durable medical equipment and supplies, resulting in a cost savings of over $150,000
  • Created an employee handbook that included staff policies and procedures and implemented extensive compliance training for staff members
  • Facilitated the annual Food Allergy Research & Education (FARE) booth and walk for the clinic

Practice Manager

East Portland Medical Associates
09.2013 - 11.2013
  • Managed daily operations including supervision of all front and back office staff
  • Managed contracts with vendors, accounting functions, and served as a technical liaison for IT issues within the practice
  • Credentialed providers and ensured all licensure's were up to date

Front Office Supervisor

Yakima Valley Farm Workers Clinic / Rosewood Family Practice
03.2009 - 09.2013
  • Supervised front office staff departments including reception, call center, medical records, patient benefit coordination, referrals, and banking operations
  • Spearheaded data system projects including the conversion of over 10,000 paper charts into electronic medical records (EMR) and training over 40 staff members on McKesson system upgrades

Follow-Up Reimbursement Specialist

OHSU/University Medical Group
04.2006 - 03.2009
  • Collaborated with insurance, billing companies, and internal departments to manage methods of payments for patient’s services
  • Delivered follow-up correspondence for the Customer Service Department and provided external and internal customer support to patients and clients

Education

Medical Terminology Course -

Mt. Hood Community College
Gresham, Oregon

Dental Radiology -

Portland Community College
Portland, Oregon

Non-Commissioned Officer’s Training Certification -

United States Air Force
Ramstein, Germany

Masters - Healthcare Administration

University of Phoenix
Phoenix, AZ
06-2012

Bachelor of Science - Business

University of Phoenix
Phoenix, AZ
09-2003

Skills

  • Microsoft Office (MS Excel, MS PowerPoint, MS Word, MS Access, MS Teams)
  • Visio
  • QuickBooks
  • Quicken
  • ADP Payroll
  • EPIC
  • IC-Chart
  • Athena
  • Centricity
  • IMS EMRs
  • Oracle
  • Infor
  • Lawson
  • OnBase
  • Crystal Reports
  • Visual Basic
  • HTML
  • Electronic Medical Records (EMR)
  • Electronic Health Records (EHR)
  • Merit-based Incentive Payment System (MIPS)
  • Medicare Access and Reauthorization Act (MACRA)
  • Health insurance Portability and Accountability Act (HIPAA)
  • Joint Commission on Accreditation of Healthcare Organization (JCAHO)
  • Centers for Medicare and Medicaid (CMS)
  • Occupational Safety and Health Administration (OSHA)
  • Electronic Proposal Station Submission (ECPS)
  • Agency for Healthcare Research and Quality (AHRQ)
  • Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)
  • Agency for Healthcare Research and Quality (HRSA)

Timeline

Clinic Manager

Legacy Medical Group
09.2019 - Current

Administrator (Orthopedics, Rheumatology, & Interventional Pain)

Adventist Health
03.2017 - 01.2019

Director of Operations/HR Manager

Columbia Asthma & Allergy Clinic (AAIM Care, LLC)
03.2014 - 01.2017

Practice Manager

East Portland Medical Associates
09.2013 - 11.2013

Front Office Supervisor

Yakima Valley Farm Workers Clinic / Rosewood Family Practice
03.2009 - 09.2013

Follow-Up Reimbursement Specialist

OHSU/University Medical Group
04.2006 - 03.2009

Medical Terminology Course -

Mt. Hood Community College

Dental Radiology -

Portland Community College

Non-Commissioned Officer’s Training Certification -

United States Air Force

Masters - Healthcare Administration

University of Phoenix

Bachelor of Science - Business

University of Phoenix

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Dawn Letele