DAWN LEWIS
Chicago
Summary
Senior executive and personal manager with extensive experience in executive operations and project management. Proven ability to develop efficient administrative processes and foster relationships with high-net-worth clients. Committed to delivering results through exceptional service and dedication.
Overview
19
19
years of professional experience
Work History
Brand Ambassador (Contractor)
Events - Nationwide
05.2024 - Current
- Informed customers about product features and benefits during promotional activities.
- Increased sales and brand awareness through face-to-face marketing.
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
- Tracked and reported on engagement metrics from promotional activities.
- Collaborated with event coordinators to ensure smooth execution of brand promotions.
- Trained new brand ambassadors on effective engagement techniques and product knowledge.
- Managed communication with stakeholders to ensure alignment on project goals and deliverables.
- Collaborated with cross-functional teams to assess product performance and implement initiatives that enhanced customer satisfaction and market competitiveness.
- Collected customer feedback to inform marketing strategies and improve outreach efforts.
- Leveraged extensive automotive product knowledge to support product development and feature enhancement, directly contributing to the refinement of products based on user feedback.
Senior Executive Personal Assistant - Office of the President
Sloan Valve Co/Global Holdings Inc.
Franklin Park
04.2015 - 11.2023
- Provided comprehensive executive support to three Chief Executive Officers, managing high-volume calendars with daily scheduling for multiple executives, ensuring optimal time management and prioritization of tasks.
- Managed expense reporting and travel accommodations for executives, optimizing complex itineraries for international and domestic travel across commercial and private options.
- Designed and implemented administrative procedures for travel booking and expense tracking using Concur, improving efficiency and accountability.
- Developed processes that led to over 50% improvement in travel logistics, including monitoring of billing and main account management for travel needs.
- Planned and set up travel and accommodations for high-profile stakeholders, along with managing special monthly projects for a highly confidential and important group of Illinois business owners.
- Created the first electronic filing system for the Office of the President, enhancing the management of documents for multiple high-net-worth individuals.
- Handled all sponsorships and project management, collaborating with various departments to ensure successful project completion.
- Coordinated with IT to ensure onsite event needs for executives and teams were met, aligning with office executive assistants to prevent errors.
- Served as primary liaison between Chief Executive Officers and external stakeholders, ensuring professional management of confidential information.
Executive & Personal Assistant Office Manager, and Investor Relations Administrator
Helix Funds
Chicago
02.2007 - 05.2014
- Provided comprehensive executive and personal support to the Chief Executive Officer/Founder, COO, and General Counsel, effectively managing all aspects of office operations, including phone lines, inventory, and company merchandise.
- Coordinated philanthropic startup initiatives for Chief Executive Officer, enhancing strategic direction and implementation.
- Executed high-profile events, including a dinner for a former U.S. President, managing relationships with high-net-worth individuals nationwide, ensuring alignment with organizational goals and attention to detail.
- Acted as the Waldorf Liaison for VIPs and board members, overseeing reservations and ensuring seamless onsite management.
- Developed an organized electronic filing system for investor relations, collaborating with finance and general counsel to ensure efficient communication and project execution.
Education
Master of Business Administration -
University of Phoenix
Phoenix, AZBachelor of Science - Double: Marketing and Management
Florida Atlantic University
Boca Raton, FLSkills
- Senior Executive & Personal Administrative support
- Client relationship management
- Financial oversight
- Sensitive information handling
- Supplier coordination
- Office suite and AI tool expertise
- Analytical problem solving
- Event planning and execution
- Project oversight
- Collaborative teamwork
- Effective time management
- Flexible adaptability
- Billing and property management
Timeline
Brand Ambassador (Contractor)
Events - Nationwide
05.2024 - Current
Senior Executive Personal Assistant - Office of the President
Sloan Valve Co/Global Holdings Inc.
04.2015 - 11.2023
Executive & Personal Assistant Office Manager, and Investor Relations Administrator
Helix Funds
02.2007 - 05.2014
Master of Business Administration -
University of Phoenix
Bachelor of Science - Double: Marketing and Management
Florida Atlantic University