Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Creative Writing, music, nature
Additional Information
Work Availability
Work Preference
Software
Interests
Timeline
Dawn Lindley

Dawn Lindley

Warwick,RI
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Summary

Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Versatile team member offering over 8 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers. Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Reliable In Store Shopper experienced in providing comprehensive physical and emotional care to individuals. Friendly individual provides assistance with daily activities. Enjoys working with people and offers great organizational and interpersonal skills. Reliable In Store Shopper serving unique client needs through clear communication and coordinated support functions. Consistently follows safety guidelines for lifting, exercise and transportation to avoid client injury or discomfort. Honors spirit of empathy and respect to maintain open dialogue and trust. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level In Store shopper position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

30
30
years of professional experience
1
1
Certification
1
1
Language

Work History

Stop and Shop PFS Online Shopper

Super Stop & Shop
05.2015 - 02.2024
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
  • Streamlined order processing for faster delivery times and increased customer satisfaction.
  • Cultivated long-term relationships with customers by providing personalized shopping experiences.
  • Maximized revenue through effective product recommendations based on customer preferences and needs.
  • Collaborated with team members to achieve daily sales goals and optimize store performance.
  • Developed expert knowledge of products, enabling accurate guidance for customer purchases.
  • Identified trends in customer behavior to make informed marketing decisions and improve sales strategies.
  • Increased repeat business by building rapport with customers through exceptional service and follow-up communications.
  • Maintained a clean, organized, and visually appealing online store for easy navigation and efficient purchasing processes.
  • Assisted customers in selecting appropriate products based on their needs, leading to increased satisfaction and repeat business.
  • Utilized data analysis tools to evaluate sales performance metrics, identifying areas for improvement or expansion.
  • Tracked order progress from initial purchase through delivery, ensuring timely updates were provided to customers throughout the process.
  • Managed returns and exchanges efficiently, maintaining customer loyalty while adhering to company policies.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Tracked substitutions and informed customers of changes.
  • Provided product advice to customers to help select most suitable items for individual needs.
  • Loaded and unloaded orders at customer's homes or locations.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Developed professional relationships with customers to establish repeat business and increase trust.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Provided emotional support and companionship to clients.

Cashier

Dollartree
08.2013 - 04.2014
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Tallied cash drawer at beginning and end of each work shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.

Seasonal Sales Associate

Target
09.2012 - 01.2013
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Sales Associate

Kohls Department Store
10.2010 - 12.2011
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Head Beauty Advisor

Walgreens
09.2009 - 06.2010
  • Enhanced customer satisfaction by providing personalized consultations and recommending appropriate products.
  • Increased sales through effective product demonstrations and sharing expert knowledge on beauty trends.
  • Mentored junior beauty advisors, leading to improved team performance and greater staff retention.
  • Streamlined appointment scheduling process for better time management and increased client bookings.
  • Developed strong relationships with clients, resulting in repeat business and a loyal customer base.
  • Collaborated with store management to organize special events that promoted new product launches.
  • Maintained accurate inventory records, ensuring timely reordering of high-demand products to avoid stockouts.
  • Created visually appealing displays showcasing the latest beauty trends, capturing customer interest and driving sales growth.
  • Conducted regular training sessions for team members on new products and application techniques to enhance their expertise.
  • Managed daily operations of the cosmetic department, ensuring smooth workflow and exceptional customer service experiences.
  • Implemented targeted marketing strategies that boosted brand visibility within the local community.
  • Provided excellent after-sales support by following up with customers on their purchases, confirming satisfaction levels, and addressing any concerns promptly.
  • Performed routine audits of hygiene practices within the department, maintaining a clean and professional environment at all times.
  • Analyzed sales data to identify top-performing products and optimize merchandise assortment accordingly.
  • Championed a positive work culture among team members by fostering open communication channels and encouraging collaboration.
  • Resolved customer complaints quickly and effectively, turning potential negative experiences into opportunities for relationshipbuilding.
  • Monitored competitor activity closely, staying informed of emerging trends in order to make well-informed recommendations for product line expansion.
  • Established a reputation for exceptional service and expertise within the local beauty community, leading to a steady stream of referrals from satisfied clients.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Processed payments, entering sales in register for prompt customer service.
  • Maintained counter and display areas for cleanliness and organization.
  • Identified skin and hair needs of customers to provide assistance in choosing best products.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Applied makeup and skincare products to customers following guidelines to enable testing of brand.
  • Trained new staff in product knowledge and customer service protocols.
  • Developed strong rapport with customers and created positive impression of business.
  • Used in-store system to locate inventory and place special orders for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Recommended complementary purchases to customers, increasing revenue.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Head Beauty Advisor

Walgreens
12.1993 - 02.2000
  • Enhanced customer satisfaction by providing personalized consultations and recommending appropriate products.
  • Increased sales through effective product demonstrations and sharing expert knowledge on beauty trends.
  • Mentored junior beauty advisors, leading to improved team performance and greater staff retention.
  • Developed strong relationships with clients, resulting in repeat business and a loyal customer base.
  • Collaborated with store management to organize special events that promoted new product launches.
  • Maintained accurate inventory records, ensuring timely reordering of high-demand products to avoid stockouts.
  • Created visually appealing displays showcasing the latest beauty trends, capturing customer interest and driving sales growth.
  • Conducted regular training sessions for team members on new products and application techniques to enhance their expertise.
  • Managed daily operations of the cosmetic department, ensuring smooth workflow and exceptional customer service experiences.
  • Implemented targeted marketing strategies that boosted brand visibility within the local community.
  • Provided excellent after-sales support by following up with customers on their purchases, confirming satisfaction levels, and addressing any concerns promptly.
  • Performed routine audits of hygiene practices within the department, maintaining a clean and professional environment at all times.
  • Analyzed sales data to identify top-performing products and optimize merchandise assortment accordingly.
  • Championed a positive work culture among team members by fostering open communication channels and encouraging collaboration.
  • Resolved customer complaints quickly and effectively, turning potential negative experiences into opportunities for relationshipbuilding.
  • Contributed to long-term business planning efforts by offering insights from front-line retail experience combined with industry trend analysis.
  • Monitored competitor activity closely, staying informed of emerging trends in order to make well-informed recommendations for product line expansion.
  • Established a reputation for exceptional service and expertise within the local beauty community, leading to a steady stream of referrals from satisfied clients.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Processed payments, entering sales in register for prompt customer service.
  • Maintained counter and display areas for cleanliness and organization.
  • Identified skin and hair needs of customers to provide assistance in choosing best products.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Applied makeup and skincare products to customers following guidelines to enable testing of brand.
  • Trained new staff in product knowledge and customer service protocols.
  • Developed strong rapport with customers and created positive impression of business.
  • Used in-store system to locate inventory and place special orders for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Recommended complementary purchases to customers, increasing revenue.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Education

Associate of Arts - English, Psychology

Eastern Gateway Community College, Steubenville, OH
06.2023
  • Dean's List [Semester and Year] Summer 2020


  • Dean's List [Semester and Year] Fall 2021
  • [Number] GPA 4.0
  • Research Project: [Project Name], [Project Results Statement] Powerpoints

GED -

Cranston Adult Learning Center, Cranston, RI
06.1990

Skills

  • Social Media Promotion
  • Vendor communication
  • Payment Processing
  • Shipping coordination
  • Product Research
  • Order tracking
  • Website Navigation
  • Flexible Schedule
  • Prioritizing Orders
  • Planning and Organization
  • Online Order Processing
  • Decision-Making
  • Purchase Recommendations
  • Attention to Detail
  • Sales proficiency
  • Upbeat and Outgoing Attitude
  • Customer Service
  • Relationship Building
  • Documentation And Reporting
  • Verifying Order Accuracy
  • Delivery Management
  • Customer Relations
  • Product expertise
  • Merchandise Selection
  • Physical Stamina
  • Trend forecasting
  • Product Knowledge
  • Trend understanding
  • Online ordering familiarity
  • Sales expertise
  • Light Housekeeping
  • Call Screening
  • Event Setup
  • Personal Assistance
  • Answering Phones
  • Team building
  • Strong Work Ethic
  • Adaptability and Flexibility
  • Creative Thinking
  • AS/400
  • Goal Setting
  • Client satisfaction
  • Community Outreach
  • Professionalism
  • Filing and data archiving
  • Valid Driver's License
  • Self Motivation
  • Reliability
  • Time Management
  • Multitasking
  • Time management abilities
  • Problem-solving abilities
  • Multitasking Abilities
  • Analytical Thinking
  • Continuous Improvement
  • Mobility Assistance
  • Building Positive Rapport
  • Effective Communication
  • Teamwork and Collaboration
  • Multitasking and Organization
  • Problem-Solving
  • Task Prioritization

Accomplishments

  • Documented and resolved missing order which led to on time delivery of order to customer in timely manner.
  • Resolved product issue through consumer testing.
  • Achieved multiple orders by completing online and instacart with accuracy and efficiency.

Certification

  • Loreal Training - 1993

Creative Writing, music, nature

I have been writing creatively since I was in grade school, love using my creativity and put aspects of my own life and self into the stories I write. To date, I have written a Romance Novel- not yet published and have poems i have written , published into The International Library of Poetry. With music, I listen to all types of music and enjoy performing Karaoke. Nature, is my relaxation and inspiration.

Additional Information

I am a people person, love helping and supporting customers in my work. I am a dedicated, hard-working , loyal worker. I take pride in my work, am ambitious and a real team player, for there is No "I" in Team. I firmly believe that when everyone works together to meet a common goal, that goal gets satisfied and accomplished.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Important To Me

401k matchPaid time offCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursPersonal development programsCompany Culture

Software

Office365,Microsoft, Windows, Powerpoint, Word

Interests

Music, writing, hard work, animals, pursuit of happiness

Timeline

Stop and Shop PFS Online Shopper - Super Stop & Shop
05.2015 - 02.2024
Cashier - Dollartree
08.2013 - 04.2014
Seasonal Sales Associate - Target
09.2012 - 01.2013
Sales Associate - Kohls Department Store
10.2010 - 12.2011
Head Beauty Advisor - Walgreens
09.2009 - 06.2010
Head Beauty Advisor - Walgreens
12.1993 - 02.2000
Eastern Gateway Community College - Associate of Arts, English, Psychology
Cranston Adult Learning Center - GED,
  • Loreal Training - 1993

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Dawn Lindley