Dawn Lindsey
Cincinnati,OH
Summary
Goal-oriented professional with over 5 years of experience in distribution center operations at Humana and more than 3 years of supervisory expertise in dynamic environments. Demonstrates a highly analytical mindset and sound judgment, systematically addressing operational and computational challenges to drive efficiency. Committed to continuous learning in the delivery field, actively seeking opportunities to acquire new skills and enhance team success. Possesses robust administrative capabilities, exceptional relationship-building skills, and a proven track record in effective problem-solving.
Overview
10
10
years of professional experience
Work History
Delivery Driver /Production Baker
Molly's Cupcakes
05.2025 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Produced consistently high-quality baked goods for customers.
Delivery Driver
Roadie
05.2024 - Current
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Operated light trucks to deliver loads as far as 100 miles from home location.
Supervisor, Mail Order/OTC Pharmacy Distribution
Humana
03.2022 - 01.2023
- Manage a team of 35 direct reports: including workload distribution and performance reviews
- Utilize Workday software to Resolve department & production concerns
- Monitors, analyzes & recommends distribution processes
- Collaborate with Pharmacists to ensure order accuracy and safety
- Ensures fidelity of DEA, CMS, federal, state & company regulations, and policies
- Effectively communicate departmental needs to ensure cross-functional cohesion
- Make effective personnel data driven decisions to maximize output and
- Conducts team meetings and individual staff performance reviews
- Organize and drive employee retention and community engagement programs
- Evaluated staff performance and provided coaching to address inefficiencies.
Team Leader - Mail Order/OTC Pharmacy Distribution Clerk 4
Humana
04.2021 - 03.2022
- Supervise and ensure work consistency of the team while working closely with the FLL for management skill development.
- Serve as the point-of-contact of the engagement and well-being committees for over the counter (OTC) orders.
- Perform A-frame audits and performance evaluation, including developing audits for exceptions.
- Collaborate with the Well-Being Champion Lead Ms. Chris in developing knowledge of benefits to help employees.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Mail Order/OTC Pharmacy Distribution Clerk 3
Humana
07.2019 - 04.2021
- Acted as the point-of-contact and provided clerical/administrative support to the HP OTC Dispensing Department.
- Communicated effectively, both written and verbally, with cross-functional departments and members.
- Complied with all established policies from the Drug Enforcement Administration (DEA) and Centers for Medicare & Medicaid Services (CMS), including federal, state, local, and company regulations and procedures.
- Worked with the inventory department to keep up with the replenishments, NDC flips, and RTS items.
- Coordinated storage locations and product movements.
- Collaborated with other departments on supply and quality issues.
- Uncovered and resolved errors with minimal oversight.
Mail Order/OTC Pharmacy Distribution Clerk 2
Humana
03.2019 - 07.2019
- Performed basic administrative, clerical, operational, customer support, and computational tasks within the department.
- Ensured medications, paperwork, and supplies were packed appropriately according to standard operating procedures.
- Contacted physicians for prescriptions clarification and entered prescription orders into the pharmacy system.
- Helped with floor coverage, red lights, and exception errors while handling requests from TLs, SAs, and FLLs.
- Scheduled pickups and deliveries to maintain smooth operations.
Mail Order/OTC Pharmacy Distribution Clerk 1
Humana
10.2016 - 03.2019
- Processed and directly supported the processing and dispensing of traditional and OTC prescription orders.
- Assisted the pharmacists in medication preparation and dispensing directly or through program/process development.
- Resolved problems related to any drug interactions, dependencies, and department processes.
- Complied with all the DEA, CMS, federal, state, local, and company regulations, policies, and procedures.
- Picked orders, scanned products and packed boxes.
Supervisor
Busken Bakery
09.2015 - 10.2016
- Supervised the daily operations of a group of 2-5 associates while providing consistent customer satisfaction.
- Maintained the quality and freshness of the products while supervising the store display/merchandising.
- Performed basic maintenance of the store, including daily opening, and closing while handling cash registries.
- Communicated between the customers and store, resolving any store issues and customer complaints.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
High School Diploma -
Hawthorne High
Hawthorne, CA06.1988
Skills
- Sales
- Logistics/Shipping
- Office Administration
- Strategic Direction & Execution
- Project Management
- Inventory Control
- Cash-handling/Cash Flow Management
- Customer Service Relationship Management
- Schedule Management
- People Management
- Training & Development
- Leadership & Team Collaboration
- Communication Skills
- Interpersonal Skills
- Persuasion Skills
- Time Management
- Attention to Detail
- Good Decision-making
- Creative Problem-solving
- Microsoft Office Suite: Word, Excel
- Workday
- Adobe Suite
- Package scanning
- Clean driving record
- GPS navigation
- Positive attitude
- Logistics
- Valid class B commercial Driver's license
EARLY CAREER EXPERIENCE
- Team Lead | Softline's, Meijer
- Hiring Manager | Auditor, RGIS
- 3rd Shift | Deli Clerk, Wal-Mart
- Cashier | Stocker, Kroger Co.
- Training Manager, The Men's Wearhouse
Timeline
Delivery Driver /Production Baker
Molly's Cupcakes
05.2025 - Current
Delivery Driver
Roadie
05.2024 - Current
Supervisor, Mail Order/OTC Pharmacy Distribution
Humana
03.2022 - 01.2023
Team Leader - Mail Order/OTC Pharmacy Distribution Clerk 4
Humana
04.2021 - 03.2022
Mail Order/OTC Pharmacy Distribution Clerk 3
Humana
07.2019 - 04.2021
Mail Order/OTC Pharmacy Distribution Clerk 2
Humana
03.2019 - 07.2019
Mail Order/OTC Pharmacy Distribution Clerk 1
Humana
10.2016 - 03.2019
Supervisor
Busken Bakery
09.2015 - 10.2016
High School Diploma -
Hawthorne High
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