Dawn Lingbeek

Lead Customer Service Representative

Stryker Craniomaxillofacial

04.2012 - Current

Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
Actively participated in interdepartmental projects aimed at improving overall organizational effectiveness.
Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
Responded to customer calls and emails to answer questions about products and services.
Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.
Continuously sought opportunities for professional development and stayed current with industry trends to enhance job performance.
Delivered prompt service to prioritize customer needs.
Optimized data transmission processes, monitoring daily transmissions and addressing any issues promptly.
Established strong relationships with trading partners to facilitate effective communication regarding EDI requirements and expectations.
Supported team members with technical guidance and training on EDI tools, increasing overall departmental knowledge and capabilities.
Served as the primary point of contact for external partners during initial setup phases of new EDI relationships or changes in existing agreements.
Enhanced customer satisfaction by resolving EDI transaction errors in a timely manner.
Improved EDI system efficiency by analyzing and troubleshooting discrepancies and data issues.
Contributed to the development of training materials for employees transitioning into roles that required familiarity with EDI concepts or responsibilities.