Dawn Lord
Lakeville,MN
Summary
To utilize my professional experience and skills to help meet organizational goals and objectives.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Park Nicollet
05.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Customer Service Representative
Adapthealth
09.2021 - 05.2022
- Receive inbound calls from customers, hospice nurses ordering DME equipment
- Process orders, route calls to appropriate resource, and follow up on customer calls where necessary
- Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs
- Facilitate resolution on customer complaints and problem solving
- Listen to patients and handle stressful situations with compassion and empathy
Customer Service
Kepro
01.2018 - 09.2021
- Receive inbound calls from clinics and hospitals to confirm coverage of beneficiary's insurance.
- Receive faxes and phone calls to set up prior authorization case for hospital admits, discharge and procedures as needed.
- Verify HIPPA.
- Inform hospitals and clinics if CPT codes need precertification
Receptionist
U of M Physicians Smiley's Clinic
06.2017 - 12.2017
- Handle the tasks of scheduling patient's appointments and maintaining the schedule in the system.
- Handle responsibilities of greeting patients, collecting and verifying the accuracy of patient insurance information.
- Perform other administrative tasks as required.
Preregistration/Insurance Verification Rep
Ridgeview Medical Center
02.2017 - 06.2017
- Contact patient via phone to confirm or obtain missing demographic information
- Perform pre-registration and insurance verification for outpatient services
Education
Nursing Assistant -
St. Mary's University
Minneapolis, MN07.2001
High school diploma or GED -
Lakeville Senior High School
Lakeville, MNSkills
- Proactive self-starter who can handle multiple responsibilities
- Strong telephone etiquette with knowledge of basic computer applications
- Proficient in Atrezo, medical software Cerner and Epic with WPM 35, Excel, MS Word
- Insurance Verification
- EMR Systems
- Hospital Experience
- Patient Care
- Triage
- Medical Records
- Medical Terminology
- Medical Scheduling
- Medical Office Experience
- Computer Skills
- Computer Operation
- Typing
Timeline
Medical Receptionist
Park Nicollet
05.2022 - Current
Customer Service Representative
Adapthealth
09.2021 - 05.2022
Customer Service
Kepro
01.2018 - 09.2021
Receptionist
U of M Physicians Smiley's Clinic
06.2017 - 12.2017
Preregistration/Insurance Verification Rep
Ridgeview Medical Center
02.2017 - 06.2017
Nursing Assistant -
St. Mary's University
High school diploma or GED -
Lakeville Senior High School
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