Dawn Luft
EMR Specialist
Phoenix,Arizona
Summary
Resourceful EMR Technician known for high productivity and efficient task completion. Specialized in electronic medical records management, training, data analysis, and healthcare informatics. Excel at communication, problem-solving, and teamwork to enhance operational effectiveness in fast-paced environments. 12 years’ experience in healthcare that includes both front & back-office operations, Scribe, Management and Medical IT, EHR Analyst & Trainer, Prescription Prior Authorizations, and Pharmacy Technician license. I am knowledgeable in Athena, eClinicalWorks, Allscripts, NextGen, Intergy and Intermedia Unite including local hospital portals.
Overview
12
12
years of professional experience
1
1
Certification
1
1
License
Work History
IT Technician & EHR Trainer
Integrated Pain Consultants
Phoenix, AZ
03.2022 - 09.2024
- Created user accounts in the EMR system according to established procedures. > Provider on-boarding > EMR Training > Order License / Order Token / Token Activation > EPCS Registration > Staff On-boarding > EMR Training
- Negotiated SimonMed bidirectional interface
- Created Asset Tracking system to track company assets > Initiated protocol for laptop reassignment
- Obtained pharmacy tech license to do prescription Peer-to-Peer reviews for providers > Established prescription drug prior authorization protocols
- Created legal letters for Pain Management (Benzodiazepine Letter, New Pain Contracts)> Updated existing outdated contracts
- Account Manager IPC digital licenses > Google, Microsoft, Adobe, printer contract and service agreements
- Established Hospital Portal Accounts > Maintained Hospital Portal Accounts > Assign medical assistant access
- Provided technical support and troubleshooting for EMR systems.
- Assisted users with basic navigation of the EMR system as needed.
- Monitored performance of the EMR systems to ensure optimal operation.
- Updated software applications within the EMR system as needed.
- Conducted training sessions for staff on proper use of the EMR system.
- Troubleshot network connectivity issues between computers and servers hosting the EMR system.
- Worked closely with clinical staff to ensure efficient workflow processes while utilizing an electronic health record system.
- Provided ongoing support and guidance for end-users during their adoption of a new Electronic Medical Record.
- Manage IVR, VOP, in office chat program (Intermedia Unite)
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Maintained user accounts in Google, Microsoft Business, Adobe Admin Console.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Provided technical support to users via telephone or remote access.
- Monitored system performance and implemented preventive maintenance procedures.
- Assisted with the deployment of new applications and updates to existing applications.
- Resolved hardware issues including replacing parts as necessary.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Set up user profiles on local machines according to established standards.
- Developed scripts for automating administrative tasks such as user account creation and deletion and password resets.
Documentation Specialist – Medical Scribe
Nuance – Dragon Medical
07.2021 - 12.2021
- Access cloud to obtain provider / patient visit recordings
- Document Subjective, Objective, Assessment, and Plan in EMR template > upload into patient chart for provider to sign off on
- Team meetings via remote platforms
- Primarily responsible for non-compliant providers due to my charting experience, knowledge of E&M coding, CPT, and diagnosis codes
- Assisted physicians in patient care by transcribing and entering orders into the Electronic Medical Record system.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Demonstrated proficiency in use of software programs utilized within healthcare setting.
- Used EHR system to manage patient records, always maintaining patient confidentiality according to HIPAA standards.
Lead Specialty Prior Authorizations / EHR Trainer / MA
Pulmonary Associates
Phoenix, AZ
12.2019 - 06.2021
- Trained new staff on Athena EHR and other medical equipment
- Assist manager with staff training of EMR’s, workflows, procedures & equip, order supplies
- Enroll patients for specialty medications and patient assistance programs
- Prior Authorizations for specialty medications, along with appeals process
- Reordering patients medication, scheduling appt
- For injections, monitoring therapy
- Patient education training on self-administering inj of biologics for at-home therapy
- Triage: Emergency o2, cpap supplies, 6mw, hard to qualify Medicare patients
- Provided MA coverage to (2) physicians simultaneously during Covid-19 due to short staffing, assisted with all in office procedures (including thoracentesis and PleurX Cath placement)
Medical Assistant / EHR Trainer
Paradise Pediatrics
Scottsdale, AZ
07.2017 - 11.2019
- Trained new staff members on EHR and other medical equipment
- Created and Uploaded new forms to EMR
- Patient care, rooming, in-office procedures, administering vaccines & antibiotics, prescription prior authorizations
- FMLA paperwork, Venous & Capillary blood draws, Lead testing, CBC tests, UA
- Order and maintain all back-office supplies, negotiate supplier discounts and pricing
Site-Supervisor
IMS Primary Care
Payson, AZ
11.2015 - 12.2016
- Executed plan of action for retraining of f/o operations: phones, insurance verifications and scheduling that led to an improved P&L
- Payroll, staffing, scheduling, monthly corp meetings, hiring and training of employees
- Cover shifts, prior auths, maintain compliance logs, OSHA Standards and stay updated on Medicare guidelines
- Developed and implemented policies and procedures to ensure compliance with healthcare regulations.
- Oversaw daily operations of the medical office, including handling customer inquiries and complaints.
- Managed inventory of medical supplies and equipment, ensuring adequate stock levels at all times.
- Ensured proper coding of diagnosis and services provided by physicians for insurance reimbursement purposes.
- Created reports on patient visits, staff productivity, financial data. for review by management team.
- Provided guidance on HIPAA regulations related to the use of electronic health records.
- Maintained confidential patient files in accordance with applicable privacy laws and guidelines.
- Analyzed current practices within the medical office to identify areas of improvement or potential cost savings opportunities.
- Resolved conflicts among staff members in a timely manner while maintaining professional standards.
- Implemented quality assurance measures such as peer reviews or chart audits to ensure accurate documentation.
- Served as liaison between physicians, patients, hospital administration, vendors and suppliers.
EHR Analyst & Trainer
IMS
Phoenix, AZ
04.2013 - 11.2015
- Provider on-boarding > Train providers on how to use EMR
- Staff on-boarding > Train new hires on EMR > Clinic protocol & workflow > chain of command
- Negotiated portal access to local hospitals EMR for all IMS
- Plan, implement and administer programs and services in a health care or medical facility, including personnel administration, training, and coordination of medical, nursing, and physical staff
- Provide users with technical support for computers including answering incoming calls to the I.T
- Help Desk, On-Call, and weekend support
- Monitor, maintain and respond to all service requests in a timely manner
- Maintained user accounts in Active Directory and Exchange Server environments.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
- Deployed operating systems.
- Set up user profiles on local machines according to established standards.
- Developed scripts for automating administrative tasks such as user account creation and deletion and password resets.
- Tracked service requests through a ticketing system such as Remedy or Service Now.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Responded to or escalated tickets based on severity and internal policies governing responses.
- Developed training materials and procedures or trained users in proper use of hardware or software.
Medical Assistant
Anasazi Internal Medicine
Phoenix, AZ
10.2012 - 04.2013
- Record patients' medical history, vital statistics, or information such as test results in medical records
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
- Interview patients to obtain medical information and measure their vital signs, weight, and height
- Authorize drug refills and provide prescription information to pharmacies, prior auths
- Change dressings on wounds
- PFT’s, Peripheral Artery screening, Pro-Times, EKG’s
Education
Diploma - Medical Assistant
Everest College
Phoenix01.2012
GED -
Chicago, IllinoisSkills
- Electronic Medical Records
- User Training
- EHR Management
- Problem-solving capabilities
- Organizational Skills
- Adaptability and Flexibility
- Software Implementation
- Asset Management
- Healthcare policy knowledge
- Software troubleshooting
- EHR expertise
- Training delivery
- Learning Management Systems
- Training Method Development
- Orientation and Onboarding
- Virtual Learning Management
- Training Video Production
- Adult Learning Theories
- Individualized Instruction
- HIPAA Compliance
Pharmacytechlicense
TR01038
Recommendations
- Kathy K., (most recent supervisor) Supervisor at Integrated Pain Consultants, (661) 992-1222
- Tammy Calliari, Director of Nursing: Integrated Pain Consultants, (920) 650-0299
- Dr. Michael Drury, IMS Internal Medicine, (602) 494-5040 (letter of recommendation available upon request)
Available upon request
- Dr. Liao, Pulmonary Associates (letter of recommendation available upon request)
- Dr. Porvan, Pulmonary Associates
- Dr. Vinay Kwatra, Childrens Pediatrics (Paradise Pediatrics)
Certification
- Medical Assistant Diploma
- Pharmacy Technician License No. TR01038
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridQuote
How far you go in life depends on your being tender with the young, compassionate with the aged, sympathetic with the striving, and tolerant of the weak and strong. Because someday in your life you will have been all of these.
George Washington Carver
Timeline
IT Technician & EHR Trainer
Integrated Pain Consultants
03.2022 - 09.2024
Documentation Specialist – Medical Scribe
Nuance – Dragon Medical
07.2021 - 12.2021
Lead Specialty Prior Authorizations / EHR Trainer / MA
Pulmonary Associates
12.2019 - 06.2021
Medical Assistant / EHR Trainer
Paradise Pediatrics
07.2017 - 11.2019
Site-Supervisor
IMS Primary Care
11.2015 - 12.2016
EHR Analyst & Trainer
IMS
04.2013 - 11.2015
Medical Assistant
Anasazi Internal Medicine
10.2012 - 04.2013
Diploma - Medical Assistant
Everest College
GED -
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