Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Dawn Luna

Taylorsville,UT

Summary

Dynamic and results-oriented Reading Interventionist with a proven track record at Monticello Academy. Excelled in phonics instruction and fostering teacher collaboration, significantly enhancing student reading abilities. Skilled in individualized learning and adept at creating positive educational outcomes. Demonstrates exceptional communication skills and a commitment to continuous improvement.

Overview

2024
2024
years of professional experience

Work History

Reading Interventionist

Monticello Academy
  • Collaborated with teachers to assess needs, set objectives, and discuss strategies.
  • Monitored and assessed student progress through data-driven analysis, adjusting instruction as necessary for optimal results.
  • Collaborated with classroom teachers to design tailored interventions for individual student needs, resulting in improved reading abilities.
  • Conducted one-on-one and small group sessions to provide targeted support, fostering a positive learning environment and boosting confidence in reading abilities.
  • Enhanced reading comprehension by implementing targeted intervention strategies for struggling students.
  • Developed interventions for students currently struggling or at risk of falling behind.
  • Promoted love of reading and literacy to all students.
  • Assessed and documented student progress with established goals.
  • Assessed and reported on each student's reading progress in accordance with policies developed by school district.
  • Tracked student achievements using standardized assessments and informal observations, providing valuable insights for future instructional planning.
  • Implemented tracking tools to evaluate successes and areas in need of improvement.
  • Facilitated small group instruction to address individual learning needs.
  • Maintained accurate records of student progress and attendance.
  • Developed goals and realistic plans for achieving each target.
  • Conducted assessments of students to determine individual needs.
  • Boosted reading fluency through consistent, focused practice and personalized feedback.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Taught subject to individual and small groups.

Substitute Teacher, K-Eighth Grade

Monticello Academy
  • Followed lesson plans designed by absent teachers.
  • Adapted quickly to various classroom settings and grade levels by demonstrating flexibility, adaptability, and a strong understanding of diverse curricula.
  • Maintained accurate records of student attendance, performance, and progress to inform instructional decisions and report to permanent teachers.
  • Monitored student behavior and administered discipline as needed.
  • Monitored student performance and provided feedback to inform instruction.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
  • Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
  • Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.

Cashier Team Lead

Deseret Industries
12.2019 - 10.2023
  • Assisted customers by answering questions and fulfilling requests.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Increased customer loyalty and retention.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Processed both cash and card purchases and returns.
  • Trained team members on cash register operation and cash handling.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Communicated with customers and team members to solve problems.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Operated POS cash register and equipment to collect payments.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Used POS system to enter orders, process payments and issue receipts.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.
  • Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.

Sales Associate

Deseret Industries
12.2019 - 10.2023
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Developed strong rapport with customers and created positive impression of business.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Built relationships with customers to encourage repeat business.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Used in-store system to locate inventory and place special orders for customers.
  • Solved customer challenges by offering relevant products and services.

Education

None - Administrative Assistant

Idaho State University
Pocatello, ID

Criminal Justice

Kaplan College
Renton, WA

Skills

  • Phonics Instruction
  • Vocabulary building
  • Student Records Management
  • Individualized Learning
  • Reading Assessment
  • Teacher Collaboration
  • Reading instruction
  • Academic instruction
  • One-on-one support
  • IEP understanding
  • Testing proficiency

Timeline

Cashier Team Lead

Deseret Industries
12.2019 - 10.2023

Sales Associate

Deseret Industries
12.2019 - 10.2023

Reading Interventionist

Monticello Academy

Substitute Teacher, K-Eighth Grade

Monticello Academy

None - Administrative Assistant

Idaho State University

Criminal Justice

Kaplan College
Dawn Luna