Dawn Lundgren

Treasure Island Resort & Casino

Welch, MN

03.2012 - Current

Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
Ensured compliance with health and safety regulations in the kitchen, storage areas and dining area.
Monitored food supplies, ordered necessary items to maintain adequate stock levels.
Assigned duties and shifts to restaurant staff according to workload requirements.
Trained new employees on restaurant policies and procedures.
Maintained records of employee performance evaluations, attendance and disciplinary actions taken when needed.
Resolved customer complaints regarding food quality or service issues promptly and courteously.
Performed cashiering duties as required during peak periods or in the absence of other staff members.
Assisted cooks in preparing meals for customers according to established recipes and portion control guidelines.
Planned work schedules for restaurant personnel ensuring adequate coverage at all times.
Recruited, interviewed and hired qualified applicants for various positions within the restaurant.
Prepared weekly payroll records based on hours worked by each employee in accordance with company policy.
Provided guidance and support to subordinate employees when needed.
Worked in cooperation with front and back of house staff to ensure smooth operations.
Delegated work to staff, setting priorities and goals.
Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.

Summary