Summary
Overview
Work History
Education
Skills
EHS Certifications
Management Certifications
Timeline
Generic

Dawn Lyn Taylor

Chapel Hill,USA

Summary

Driven and adaptable executive professional with strategic mindset and proven ability to lead. Possesses in-depth understanding of organizational management and advanced skills in project planning and execution. Capable of delivering significant improvements in operational efficiency and team performance.

Overview

20
20
years of professional experience

Work History

Global Senior Director, Real Estate & Facilities

Veeam Software
11.2017 - Current
  • $35m global portfolio, $25m in real estate leases
  • Streamlined workplace operations, resulting in a 20% increase in overall efficiency
  • Responsible for P&L on 60+ leases in over 30 countries and their additional workplace services
  • Led the development of sustainable workplaces, achieving a 30% reduction in energy usage and supporting corporate ESG strategies
  • Stakeholder for Global Information Security Standards (GIS/ISO), Visual Lease (lease audit) and ServiceNow (leases)
  • Develop and lead global teams, member of Veeam Executive Leadership Team
  • Harmonized global, regional, and local workplace strategies, aligning with corporate business objectives and protecting/enhancing local team culture
  • Head of Covid Task Force Team - reviewing/implementing WHO and CDC guidelines
  • Implemented new workplace processes that led to a 15% reduction in project delivery timelines
  • Drove procurement compliance to over 95%, earning recognition as the top performer in the company
  • Led cross-functional teams to successfully launch new products, meeting deadlines and budgets
  • Facilitated seamless business transitions during mergers or acquisitions, ensuring minimal disruption to ongoing operations while integrating teams effectively

Senior Director Facilities and Workplace

HPE/Nimble Storage
08.2015 - 10.2017
  • Facilities management for 26 offices globally
  • Key stakeholder in construction, renovation, and repair projects, achieving a 90% satisfaction rate among local teams for inspiring, safe, and productive workplace environments
  • Identify and analyze office locations (CLA’s), site surveys, cost analysis
  • Project management to complete build projects on time and responsible internal security software projects for C-Cure, NVR and exacqVision hosted on-site
  • Working within facility budgets, developing annual PO’s, CAPEX & OPEX budgets and providing monthly/quarterly and annual reporting associated with sites
  • Work with on-site teams managing their performance, individual development, 1:1’s, and bonus structures
  • Building relationships with on-site clients (staff) and vendors (cabling/infrastructure, data center, AV, security system, hospitality, contractors, HVAC, Network Controls, electrical, janitorial, property managers, etc.)
  • Successfully managed workplace budgets, achieving a consistent 10% under-budget performance while maintaining optimal workplace services
  • Established a competitive bidding process for office services, resulting in a 25% increase in vendor accountability and service quality
  • Successfully led change management activities for office additions and dispositions, ensuring precision in office movements and minimizing business disruption during transitions
  • Successfully led the integration of mergers and acquisitions within the defined portfolio, achieving a seamless transition and maintaining operational continuity
  • Cultivated a culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions
  • Created an agile working environment, enabling rapid response to changing business needs without sacrificing quality or performance standards

Regional Facilities Manager

ISS
06.2012 - 12.2014
  • Company Overview: London, UK
  • Responsible for building partnership with clients via account management in their corporate headquarters in London to strategically manage, define and implement best working practices and services for the company
  • Responsible for account management, property management, and risk management for multiple sites within the London area including business continuity management and natural disaster recovery
  • Played a key role in crisis management, responding to incidents impacting people and places, with a 25% improvement in incident resolution time
  • Facilities management of multiple sites: engineering, security, housekeeping, landscaping, post room, front of house reception, concierge, catering and hospitality, H&S and EH&S
  • Led and mentored a distributed management team, resulting in a 15% increase in team efficiency and productivity
  • Developed talent within the organization, creating a high-performing team with a 20% improvement in bench strength
  • Key element of managing the engineering team is AHU’s, FCU’s, HVAC, data centres, UPS, BMS and life safety systems
  • Project management delivery of three new London sites and building space, moves and projects once in operation, caring for over 3000 people on site
  • Small moves ($500,000) to large builds ($25 million)
  • Responsible for KPI’s, SLA’s, P&L’s, budgets, forecasting, and payroll reporting to the Board of Directors in monthly reviews
  • Responsible for up-to-date compliance regarding practices and standard operating procedures, advising client of cost saving analysis and recommendations for areas of improvement
  • Developed best practices/standard operating procedures and implemented across global sites
  • ISO’s 9001 (Quality Management), 14001 (Environmental Management), 22301 (Business Continuity Management) and 27001 (Information Security Management) achieved
  • Business continuity including natural disaster recovery and terrorist threats
  • Carbon Trust Standard awarded on the contract
  • Hospitality Assured accreditation awarded on the contract
  • Evaluated facility operations and personnel for safety and health regulations compliance.

Director of Facility Operations

Vinopolis City of Wine
06.2010 - 06.2012
  • Company Overview: London, UK
  • Hired as Operations Manager in June 2010, promoted in December 2010 to Facility Director role reporting to the Managing Director and Board of Directors
  • Responsible for all food services including multiple restaurants, bars, and retail shops
  • Responsible for service areas of 3-acre estate business including engineers, housekeeping, security, reception, tour guides, events, P&L’s, budgets, revenue analysis and forecasting
  • Responsible for building maintenance needs and day to day operations, HVAC control was key to event facility and customer needs
  • Developed new operating procedures for site to create cost savings and efficiencies
  • Project Manager/Space Planner for the Olympic committee for London 2012, USA Friends & Family Home sponsored by Proctor & Gamble
  • People manager of 100+ staff, supervisors, and managers
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.

Managing Director

Edlyn, Inc.
11.2004 - 12.2009
  • Company Overview: Raleigh, NC USA
  • Managed all policies and procedures for new business model, implemented best practices with on-going evaluations and reviews
  • Facilities management of security, front of house, cleaning, and engineering
  • Managed P&L reports, forecasting and budget
  • Brand building, business development, P/R and marketing
  • A frontline managing director who became the face of the business, recognized in and out of the business environment with an impeccable reputation
  • Spearheaded development of new product line, significantly expanding company's offerings and customer base
  • Drove company revenue growth, orchestrating effective sales and marketing strategy that targeted untapped markets

Education

Bachelor’s Degree -

State University of New York At Albany
Albany, NY

Skills

  • Collaborative leadership
  • Culture transformation
  • Team management
  • Policy development
  • Team building and motivation
  • Organizational development
  • Policy implementation
  • Stakeholder relations
  • Strategic planning
  • Project management
  • People management
  • Operations management

EHS Certifications

  • IOSH (Institute of Occupational Safety & Health) Health & Safety at Work, Level 3 (merit)
  • First Aid at Work
  • Assessing Workplace Risks
  • Foundation H&S in the Workplace
  • Asbestos Awareness
  • AssessNet (web based EH&S, H&S software)

Management Certifications

  • IFMA (International Facility Management Association) Appraisals
  • Management within the Law
  • Discipline & Grievance Managing Performance
  • People Leaders – Managing Difficult Conversations
  • Ethics & Code of Conduct
  • Global Anti-Bribery & Corruption (Advanced)
  • Cybersecurity Fundamentals
  • Compliance with National Labor Relations Act
  • Workplace harassment for Managers
  • Discrimination-Free Workplace (Advanced)
  • Unconscious Bias in the Workplace (Advanced)
  • Diversity in Law Essentials

Timeline

Global Senior Director, Real Estate & Facilities

Veeam Software
11.2017 - Current

Senior Director Facilities and Workplace

HPE/Nimble Storage
08.2015 - 10.2017

Regional Facilities Manager

ISS
06.2012 - 12.2014

Director of Facility Operations

Vinopolis City of Wine
06.2010 - 06.2012

Managing Director

Edlyn, Inc.
11.2004 - 12.2009

Bachelor’s Degree -

State University of New York At Albany

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Dawn Lyn Taylor