DAWN SHAW
New Britain,CT
Summary
Confident Patient Access Manager promoting effective communication, relationship building and time management skills. Offering 3 years of expertise in patient support roles. Driven and talented leader with aptitude for teamwork.
Overview
10
10
years of professional experience
Work History
Patient Access Manager
Orthopedic Associates Of Middletown/MOS
Middletown , CT
05.2022 - Current
- Trained and mentored new employees in registration, answered questions and provided insight on patient services.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed highly effective communication, interpersonal and active listening skills, which were used for interacting with people of all different backgrounds and cultures.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Front Desk Specialist
Orthopedic Associates of Middletown
Middletown, CT
01.2021 - Current
- Collect patients’ co-pays, forms, insurance cards and other information relevant to registration
- Schedule follow-ups and review patients’ charts for check-out instructions
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Answered customer telephone calls promptly and appropriately handled needs.
Front Desk Receptionist
Premier Urgent Care
Newington, CT
01.2020 - 01.2021
- Responsible for the smooth flow of patient visits by effectively maintaining the check-in and check-out process
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Trained new team members on company procedures, customer service and issue resolution.
- Monitored office supplies by checking inventory and placing orders.
Child Development Specialist
The Village for Families & Children
Middletown, CT
01.2018 - 01.2019
- Constructed age-appropriate goals and outcomes to assist children with special needs and developmental delays.
- Developed level-appropriate lessons and activities to support skill-building needs.
- Performed early intervention services and documented results.
- Observed children to recognize and maintain strong awareness of developmental progress.
- Communicated respectfully and thoughtfully with parents and guardians by remaining sensitive to different families' cultures, values and needs.
- Prepared children for success in classroom settings through encouragement and exploration of learning activities.
- Built and maintained strong parent and student relationships.
- Documented data and completed accurate updates to case records.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Crew Member
Dunkin’ Donuts
Newington, CT
01.2013 - 01.2019
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Assisted other team members to achieve goals.
- Stocked shelves to organize aisles in assigned department.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Addressed guest needs, questions or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Trained new team members on procedures, customer service and sales techniques.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
Bachelor of Arts - Theater Arts
American International College
Massachussets 05.2016
Skills
- Time Management
- MS Office Proficient
- Detail Oriented
- Self Motivator
- Organized
- Reliable
- Dedicated and Adaptive Team Player
- Obtaining Authorizations
- Electronic Health Records Systems
- Customer Satisfaction
- Patient Health Information Access
- Office Supplies and Inventory
- Patient Records Documentation
- Interviewing and Prescreening
- Employee Work Scheduling
- Disciplinary Action
- Insurance Eligibility
- Weekly Payroll
- Workflow Processes
- Creative Thinking
- Corrective Action Planning
- Strategic Planning
- Issue and Conflict Resolution
- Managing Files and Records
- Problem Solving
- Tech Savvy
Timeline
Patient Access Manager
Orthopedic Associates Of Middletown/MOS
05.2022 - Current
Front Desk Specialist
Orthopedic Associates of Middletown
01.2021 - Current
Front Desk Receptionist
Premier Urgent Care
01.2020 - 01.2021
Child Development Specialist
The Village for Families & Children
01.2018 - 01.2019
Crew Member
Dunkin’ Donuts
01.2013 - 01.2019
Bachelor of Arts - Theater Arts
American International College
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