Dawn Maco
Chalfont,PA
Overview
17
17
years of professional experience
Work History
Sales Representative
OcluMed
02.2022 - 12.2024
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Waitress
Ruby Tuesday
01.2021 - 01.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Answered customers' questions, recommended items, and recorded order information.
Operations Manager
Equipment Service and Maintenance
02.2008 - 02.2014
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Facilitated smooth collaboration between departments through clear communication channels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Education
Bachelors - Psychology, Sociology, And Marketing
Thomas Edison State University
Trenton, NJ06.2010
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Relationship building
- Complex Problem-solving
- Client service
- Customer needs assessment
Timeline
Sales Representative
OcluMed
02.2022 - 12.2024
Waitress
Ruby Tuesday
01.2021 - 01.2023
Operations Manager
Equipment Service and Maintenance
02.2008 - 02.2014
Bachelors - Psychology, Sociology, And Marketing
Thomas Edison State University
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