Summary
Overview
Work History
Education
Skills
Timeline
Generic

DAWN MADLANG

Oviedo,FL

Summary

Experienced dental assistant and business manager with a friendly and enthusiastic demeanor. Demonstrated ability to quickly learn and develop strong customer relationships. Consistently represents the establishment in a professional and friendly manner, ensuring customer satisfaction. Committed to exceeding expectations by prioritizing customer needs. Highly self-motivated with extensive training in retail, service, dental, and medical office management. Proficient in inventory management, cash reconciliation, performance measurement, customer service, and employee training and development.

Overview

18
18
years of professional experience

Work History

Dental Assistant

Winter Springs Dentistry
08.2023 - Current
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Prepared patient x-rays and images for dentist review.
  • Educated patients on proper oral hygiene techniques, promoting long-term dental health.

Dental Assistant

Hillcrest Dental
10.2021 - 08.2023

DA-Dental assistant / Receptionist

West Maitland Dentistry
01.2019 - 10.2021

Treatment Coordinator

Your Oviedo Dentist
06.2018 - 01.2019

Salon Manager

Trim Salon & Spa
03.2015 - 05.2018
  • Make sure the Salon is fully staffed, scheduled appropriately, well-stocked, and running smoothly at all times
  • Monitor the Facility to ensure that it remains safe, secure, and well-maintained, up to code, and licensed.
  • Collect and deposit money into accounts, disburse funds from accounts to pay bills
  • Team building exercises, staff meetings, recruiting talent, employee evaluations, termination.
  • Coordinated and scheduled events, guest speakers, arranged hair shows, and travel.

Property Management Assistant

Blooming Property Management
09.2010 - 07.2013
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Promptly responded to tenant complaints and concerns for over numerous properties.
  • Collected and maintained careful records of rental payments and payment dates.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.

Manager/Franchise Owner

Baskin Robbins Franchisee
03.2007 - 11.2009
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Education

Salt Lake Community College
Salt Lake City, UT

Skills

Self-motivated with skills and training in office management

Timeline

Dental Assistant

Winter Springs Dentistry
08.2023 - Current

Dental Assistant

Hillcrest Dental
10.2021 - 08.2023

DA-Dental assistant / Receptionist

West Maitland Dentistry
01.2019 - 10.2021

Treatment Coordinator

Your Oviedo Dentist
06.2018 - 01.2019

Salon Manager

Trim Salon & Spa
03.2015 - 05.2018

Property Management Assistant

Blooming Property Management
09.2010 - 07.2013

Manager/Franchise Owner

Baskin Robbins Franchisee
03.2007 - 11.2009

Salt Lake Community College

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DAWN MADLANG