DAWN MADLANG
Oviedo,FL
Summary
Experienced dental assistant and business manager with a friendly and enthusiastic demeanor. Demonstrated ability to quickly learn and develop strong customer relationships. Consistently represents the establishment in a professional and friendly manner, ensuring customer satisfaction. Committed to exceeding expectations by prioritizing customer needs. Highly self-motivated with extensive training in retail, service, dental, and medical office management. Proficient in inventory management, cash reconciliation, performance measurement, customer service, and employee training and development.
Overview
18
18
years of professional experience
Work History
Dental Assistant
Winter Springs Dentistry
Winter Springs, FL
08.2023 - Current
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Prepared patient x-rays and images for dentist review.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
Dental Assistant
Hillcrest Dental
Orlando, FL
10.2021 - 08.2023
DA-Dental assistant / Receptionist
West Maitland Dentistry
Maitland, FL
01.2019 - 10.2021
Treatment Coordinator
Your Oviedo Dentist
Oviedo, ,FL
06.2018 - 01.2019
Salon Manager
Trim Salon & Spa
03.2015 - 05.2018
- Make sure the Salon is fully staffed, scheduled appropriately, well-stocked, and running smoothly at all times
- Monitor the Facility to ensure that it remains safe, secure, and well-maintained, up to code, and licensed.
- Collect and deposit money into accounts, disburse funds from accounts to pay bills
- Team building exercises, staff meetings, recruiting talent, employee evaluations, termination.
- Coordinated and scheduled events, guest speakers, arranged hair shows, and travel.
Property Management Assistant
Blooming Property Management
Salt Lake City, UT
09.2010 - 07.2013
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Promptly responded to tenant complaints and concerns for over numerous properties.
- Collected and maintained careful records of rental payments and payment dates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Manager/Franchise Owner
Baskin Robbins Franchisee
Las Vegas
03.2007 - 11.2009
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Salt Lake Community College
Salt Lake City, UTSkills
Self-motivated with skills and training in office management
Billing and accounts receivable
Employee training and development
Dental assistant and front office receptionist
Retail to include inventory management
Customer/patient focused professional service
Processing applications and background checks
CPR Certified
Dental assisting
Receptionist
Manager
Timeline
Dental Assistant
Winter Springs Dentistry
08.2023 - Current
Dental Assistant
Hillcrest Dental
10.2021 - 08.2023
DA-Dental assistant / Receptionist
West Maitland Dentistry
01.2019 - 10.2021
Treatment Coordinator
Your Oviedo Dentist
06.2018 - 01.2019
Salon Manager
Trim Salon & Spa
03.2015 - 05.2018
Property Management Assistant
Blooming Property Management
09.2010 - 07.2013
Manager/Franchise Owner
Baskin Robbins Franchisee
03.2007 - 11.2009
Salt Lake Community College