Dawn Mahaffey
Wauwatosa,WI
Summary
Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 25 + years maintaining customer satisfaction and contributing to company success.
Overview
11
11
years of professional experience
Work History
Facilities Coordinator
Potawatomi Casino Hotel
11.2019 - Current
- Served as point of contact for internal and external customers seeking support and information.
- Built relationships with vendors/contractors and other departments to support timely and effective services.
- Communicated with department managers and facility teams regarding upcoming repairs and projects.
- Collaborated with other departments to foster efficient use of facility space and resources.
- Defined and coordinated preventative maintenance plans to support longevity of facility systems and equipment.
- Coordinated property-wide disposal of equipment and items no longer valuable to the owner.
Housekeeping Coordinator
Potawatomi Casino Hotel
01.2019 - 11.2019
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Placed orders for housekeeping supplies and guest toiletries.
Assistant Executive Housekeeper
Potawatomi Casino Hotel
10.2017 - 01.2019
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Evaluated employee performance and developed improvement plans.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
Housekeeping Coordinator
Potawatomi Casino Hotel
04.2015 - 10.2017
Bell Captain
Potawatomi Casino Hotel
06.2014 - 04.2015
Promotions & Special Events Manager
Harrington Raceway & Casino
06.2012 - 02.2014
- Managed administrative logistics of events planning, event booking, and event promotions.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Develop promotions and events to drive business for profitability.
- Developed and executed promotional drawings.
- Selected and ordered, decor and event materials.
- Liaised with PR colleagues to promote special events.
Education
Cosmetology License - Cosmetology
Pivot Point International
High School Diploma -
Freelan High School
Freeland MI06.1988
Skills
- Customer Satisfaction Enhancement
- Teambuilding and Training
- Complaint Handling and Resolution
- Work Order Submission and Monitor Progress
- Inventory Handling
Timeline
Facilities Coordinator
Potawatomi Casino Hotel
11.2019 - Current
Housekeeping Coordinator
Potawatomi Casino Hotel
01.2019 - 11.2019
Assistant Executive Housekeeper
Potawatomi Casino Hotel
10.2017 - 01.2019
Housekeeping Coordinator
Potawatomi Casino Hotel
04.2015 - 10.2017
Bell Captain
Potawatomi Casino Hotel
06.2014 - 04.2015
Promotions & Special Events Manager
Harrington Raceway & Casino
06.2012 - 02.2014
Cosmetology License - Cosmetology
Pivot Point International
High School Diploma -
Freelan High School
Similar Profiles
TERESE DAVISTERESE DAVIS
INTERNAL AUDITOR at Potawatomi Casino & HotelINTERNAL AUDITOR at Potawatomi Casino & Hotel
Charles SpanbauerCharles Spanbauer
Line Cook at Potawatomi Casino Hotel CarterLine Cook at Potawatomi Casino Hotel Carter
SHONTERRIA GLOVERSHONTERRIA GLOVER
Sportsbook Server at Potawatomi Hotel & CasinoSportsbook Server at Potawatomi Hotel & Casino