Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
DAWN-MARIE SHELDON

DAWN-MARIE SHELDON

West Springfield,MA

Summary

  • My main objective is to put forth my 28 years of business management and business ownership to build and maintain the business that I am employed by.
  • Having 28 years managerial and ownership experience,I thrive for a challenge. There is no enterprise I am not willing to endure for the business I oversee. This is who I am.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Site Manager

Servicenet
08.2024 - Current
  • Resolved issues between employees and customers using company policies.
  • Oversaw all daily office operations and equipment maintenance.
  • Complied with safe operating practices and assessed operational procedures against best practices.
  • Maintained records and logs of work performed and materials and equipment used.
  • Created weekly and monthly reports and presentations for management team.
  • Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
  • Ensured compliance with local regulations, obtaining necessary permits and coordinating inspections throughout the construction process.
  • Maintained detailed records of all site activities, providing valuable data for future planning efforts and analysis of best practices in site management techniques.
  • Managed subcontractors, ensuring quality workmanship and adherence to project timelines and specifications.
  • Managed change orders effectively, minimizing disruptions to project timelines and ensuring client satisfaction through prompt resolution of issues.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Launched quality assurance practices for each phase of development
  • Inspected cleanliness of common areas and offices.
  • Assumed responsibility for personnel deployed to work site.
  • Coordinated site investigations, documented issues, and escalated to executive teams.
  • Interviewed, hired, and trained new workers.
  • Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
  • Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
  • Oversaw budget management, consistently delivering projects within allocated financial resources.
  • Conducted thorough risk assessments to proactively address potential issues before they escalated into costly problems.
  • Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
  • Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
  • Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.

Outreach Specialist and Housing Specialist

Center For Human Development Inc.
03.2024 - 08.2024
  • Enhanced program effectiveness by continuously evaluating outcomes and implementing data-driven improvements.
  • Enhanced cultural competence within the organization through staff training sessions focused on diversity awareness and inclusivity practices.
  • Recorded, transcribed and maintained confidential client information into applicant tracking system and database.
  • Expanded program reach by conducting research on emerging trends in community outreach methods, adapting strategies accordingly.
  • Improved overall client satisfaction with timely follow-ups, diligent communication, and attentive problem-solving skills.
  • Increased referrals by calling on target groups, organizations and professionals.
  • Maintained positive relationships with Type consumers and regularly reached out to offer assistance to individuals.
  • Networked across Location to build new connections and make initial contacts with prospects.
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Developed and implemented strategies to enhance quality of social services.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Monitored progress towards service plan goals.
  • Developed and maintained relationships with community organizations and agencies.
  • Developed and maintained accurate records of programs and services.
  • Facilitated outreach activities to build community awareness.
  • Increased community engagement by implementing targeted outreach strategies and regularly participating in relevant events.
  • Developed successful partnerships with local organizations for mutually beneficial collaboration and resource sharing.
  • Managed a caseload of clients, providing personalized support and guidance throughout their journey to access vital resources.
  • Built trust with clients by consistently following up on progress and offering additional support when needed, fostering long-lasting relationships.
  • Maintained accurate records of client interactions, progress, and outcomes using CRM software for efficient reporting purposes.
  • Monitored and evaluated impact of social services on community.
  • Improved clients' coping with routine life activities such as food budgeting and rental payments.
  • Cultivated and maintained relationships with community members to facilitate outreach activities.
  • Facilitated communication between clients and other service providers.
  • Administered and tracked client service payments.
  • Coordinated with local government to provide resources to clients.
  • Built comprehensive database of community contacts, streamlining communication efforts.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
  • Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
  • Contributed to team success by actively participating in staff meetings and sharing best practices with colleagues.
  • Assisted applicants in filling out housing applications and verifying assets.
  • Answered client questions about lease and rental agreements and advocated on behalf of client needs.
  • Streamlined application processes for prospective tenants, resulting in reduced wait times and increased occupancy rates.
  • Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
  • Evaluated rental applications thoroughly, verifying income eligibility and background checks for potential tenants.
  • Maintained database of housing resources, landlords and management companies.
  • Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
  • Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
  • Conducted home and apartment inspections to identify safety issues and needed repairs.
  • Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
  • Helped clients find permanent or temporary housing.
  • Developed comprehensive knowledge of affordable housing programs to effectively assist clients in securing suitable residences.
  • Sought out affordable housing options and residences for people in need.

Manager in Training

Nouria Energy
05.2022 - 03.2023
  • Maximized productivity through regular performance evaluations, providing constructive feedback, and setting clear expectations for staff members.
  • Reduced employee turnover rates with comprehensive onboarding programs and ongoing professional development opportunities.
  • Developed strong relationships with key clients, ensuring consistent business growth and exceptional service delivery.
  • Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
  • Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
  • Gained knowledge of company policies, protocols and processes.
  • Acted with integrity, honesty, and knowledge to promote culture of company.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Fostered a collaborative work environment by encouraging open communication among team members and promoting teamwork initiatives.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Improved management skills by participating in rigorous training programs and workshops.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.

Business Owner

High End Online and Brick and Mortar Boutique
01.2008 - 01.2022
  • As sole proprietor owner of a high end online and brick and mortar boutique, I was responsible for confidential and sensitive information
  • I was also responsible for the intake of merchandise, purchasing of merchandise, bookkeeping, detailed client transactions, as well as excellent customer service, which was our focus
  • When it came to our online sales, I was responsible for all the purchasing, invoicing, shipping and handling, as well as receiving
  • We did a lot of social media selling through Facebook and Instagram
  • We did online post selling as well as auction selling
  • I was also responsible for all the money that was taken in through this business and all the money that had to be paid out through this business
  • So technically I was responsible for accounts payable and receivable
  • This was a very lucrative business, but I was ready to get back into the real world

Business Owner

Multiservice Salon and Spa
01.2006 - 01.2008
  • As the sole proprietor of a multiservice salon and spa, I was responsible for all aspects of the business
  • My responsibilities included payroll, bookkeeping, accounting, accounts payable and receivable, monthly inventory, ordering, and scheduling
  • I assessed my staff through motivational meetings in both group and individual settings
  • I completed the composition of my own business training manual and employee Handbook in order to better serve my employees and to assist them with their own proficiency
  • Through my experience with computers I designed a computer program for all staffing client transactions in order to maintain an accurate and detailed account of appointments and appointment history, salon monetary intake and detailed client database
  • Through my business experience I was able to establish a wonderful owner to staff relationship and excellent owner/staff to client relations

Multi Level Manager

Multimillion Dollar Service Station
01.2000 - 01.2006
  • My managerial responsibilities included the oversight of a multimillion dollar service station with numerous employees through scheduling, payroll, daily and monthly inventory, cost retail analysis in margins, accounts payable in receivable, merchandising, purchasing and invoicing of merchandise, all monetary intakes and deposit, quarterly and yearly fiscal reporting and customer service
  • Using company computer systems, I was able to better serve the company's needs with employee performance evaluations to sustain a very low turnover rate
  • I was able to develop and incorporate a companywide training course including fire safety and Occupational Safety and Health Administration regulations
  • I also was responsible for the composition of the rules and regulations manual for my own location which was later applied to JW Sandri, the company, as a basis for their companywide policy manual
  • Upon completion of this manual, I was designated as the policy instructor for the newly appointed district and local managers
  • My training also included all areas of budgetary reports, monthly and yearly inventory and Technical Support of the company's computer systems

Education

Bachelors Of Psychiatry - Clinical Psychology

Purdue University Online
West Lafayette, IN

Business

Holyoke Community College
Holyoke, MA

Diploma -

CATHEDRAL HIGH SCHOOL
06.1993

Skills

  • Business Management
  • Training
  • Social Media

Certification

CPR certified

First aid certified

Serve safe manager certified

Massachusetts cosmetology license

In process of getting MAP certification

Timeline

Site Manager

Servicenet
08.2024 - Current

Outreach Specialist and Housing Specialist

Center For Human Development Inc.
03.2024 - 08.2024

Manager in Training

Nouria Energy
05.2022 - 03.2023

Business Owner

High End Online and Brick and Mortar Boutique
01.2008 - 01.2022

Business Owner

Multiservice Salon and Spa
01.2006 - 01.2008

Multi Level Manager

Multimillion Dollar Service Station
01.2000 - 01.2006

Bachelors Of Psychiatry - Clinical Psychology

Purdue University Online

Business

Holyoke Community College

Diploma -

CATHEDRAL HIGH SCHOOL

Similar Profiles

CREATE PROFILE
DAWN-MARIE SHELDON