Dawn Marks
Gresham,OR
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Program Manager
Bridges to Change
Gresham, OR
09.2022 - Current
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Provided guidance and support to team members in order to achieve targets within defined deadlines.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Direct Service Provider
Community Access Services
Beaverton, OR
03.2014 - Current
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Provided guidance and support to ensure safety of individuals served.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Tracked and reported clients' progress based on observations and conversations.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Program Supervisor
Bridges to Change
Gresham, OR
01.2019 - 09.2022
- Provided leadership, guidance and supervision to staff members.
- Developed, implemented and evaluated program policies and procedures.
- Assessed community needs in order to identify areas of improvement.
- Served as liaison between the organization and external partners.
- Coached staff members on how best to use available resources effectively.
- Fostered relationships to define programming needs and strengthen organizational standing.
- Evaluated program effectiveness to develop improved methods.
Education
High School Diploma -
Yreka High School
Yreka, CA06.1985
Skills
- Team Development
- Decision-Making
- Detail Oriented
- Individual Instruction
- Flexible and Adaptable
- Employee Scheduling
- Team Leadership
- Documentation Proficiency
- Problem-Solving
Certification
- Peer Wellness Support Certificate
- Certified Recovery Mentor
- Traditional Health Care Worker
References
References available upon request.
Timeline
Program Manager
Bridges to Change
09.2022 - Current
Program Supervisor
Bridges to Change
01.2019 - 09.2022
Direct Service Provider
Community Access Services
03.2014 - Current
High School Diploma -
Yreka High School
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