Dawn Marresse
Wilmington,MA
Summary
Reliable Medical Support professional with 13 years of experience in primary care and specialist environments. Expertly assist with office operations and physician support by gathering patient information, vital signs and history relevant to current visit. Cheerful during each patient interaction to improve satisfaction ratings and patient retention, working with patients is my favorite part of the job.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Rheumatology And Internal Medicine Associates
12.2016 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained prior authorizations for procedures and medications by utilizing online and phone contact with different insurance companies. I am currently in charge of all of the procedure authorizations and most of the medication ones.
- Called and faxed pharmacies to submit prescriptions and refills per provider request.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Document vital signs and health history for patients in clinic and hospital environments.
- Assist physicians with paperwork, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure, weight, pulse, temperature, and O2.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms. Keeping providers on track so that they don't run behind.
- Assist with routine checks and diagnostic testing by collecting and processing specimens such as flu, covid, strep, and urine dips.
- Conduct preliminary patient evaluations with new patients so that the providers are up to speed on patient history before seeing them.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders to the nurse responsible for ordering supplies before depleted.
- Enhanc clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contribute to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Teach patients about medications, procedures, and care plan instructions.
- Communicat clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepare and administer medications to alleviate patient symptoms.
- Improv patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Coordinate with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Direct patients to examining rooms and coordinated transportation assistance as necessary.
- Streamlin communication between healthcare providers, facilitating timely treatment plans and decision making.
- Increase patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Consistently maintain up-to-date certifications such as medical assistant certification and BLS certification , demonstrating dedication to professional development and quality patient care.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Educate patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Perform diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Optimize inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Obtain client medical history, medication information, symptoms, and allergies.
- Collaborate with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Scheduled appointments when patient is referred to another office, and distributed sample pharmaceuticals as prescribed.
- Complete EKGs and other tests based on patient presentation in office.
- Orient and train new staff as well as students from the local high school and college that are pursuing medical assistant careers on proper procedures and policies
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Measure patient pulse oximetry.
- Measure patient spirometry.
Certified Medical Assistant
Woburn Medical Associates
10.2010 - 04.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Obtained prior authorizations for procedures and medications by utilizing online and phone contact with different insurance companies.
- Maintained doctor's hospital schedule and coordinated it with his office schedule.
Education
Medical Assistant - Medical Assisting
05.2009
Skills
- HIPAA Compliance
- Medical Terminology
- Specimens collection and processing
- Electronic Health Records
- Patient Scheduling
- Vital Sign Monitoring
- Patient documentation
- Patient Assessments
- Inventory and supply management
- Medical Records Management
- Needs assessments
- Direct Patient Care
- Maintaining confidentiality
- Clinical Documentation
- EMR / EHR
- Immunization Administration
- Reliable team player
- Patient Flow Management
- Compassionate
- Patient-focused care
- CPR
- Adaptable
- Patient Relations
- Simple dressings
Certification
- CMA - Certified Medical Assistant
- BLS Training and certification
Timeline
Certified Medical Assistant - Rheumatology And Internal Medicine Associates
12.2016 - Current
Certified Medical Assistant - Woburn Medical Associates
10.2010 - 04.2016
Hesser College - Medical Assistant , Medical Assisting
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