Summary
Overview
Work History
Education
Skills
Personal Information
Assessments
Certification
Timeline
Generic

Dawn Martin

Naples,FL

Summary

Seeking a fulfilling and rewarding position with a company that values and appreciates dedicated employees committed to their roles and consistently exceeding expectations.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Office Manager / Estimator / HR

Above Ground Pool Guys, LLC
09.2021 - Current
  • All estimates, phones, invoicing, order materials, schedule water, assist in the field, make repairs on customers equipment and pools, payroll, HR, interview potential employees, collections, inventory, filing, respond to emails messages and Facebook messages, scheduling, schedule equipment, job costing, permits - prepare and follow to completion, clean pools.
  • Managed day-to-day business operations.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Office Manager / Bookkeeper

Stone Express
07.2016 - 09.2021
  • Process payables, AIA Forms, billing, release of liens and collections, phones and customer service, correspondence, create bids and purchase orders, scheduling of employees and subcontractor to appropriate jobs, job costing, purchase orders, human resources, permits, record keeping.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.

Bartender

Naples Wedding Barn
  • Serve drinks to guest - up to 250 guests at a time.

Bartender/Server

Tiki Club @ Charter Club
01.2020 - 10.2020
  • Serve alcoholic and non-alcoholic drinks, cook and serve food, open and close every weekend.

Bartender/Server

Elks Lodge
  • Serve alcoholic and non-alcoholic drinks, cook and serve food, open and close every weekend.

Service Coordinator

Service Pros of the Carolinas
01.2014 - 01.2016
  • Phones and customer service, scheduling techs for flooring install, receiving of materials, unloading materials of trucks with forklift, human resources, process work orders, verifying paysheets.

Telecommunications Contractor

Black Box Network Services
01.2010 - 01.2014
  • Account Mgr for BC/BS of SC, process payables, AIA Forms, payroll for up to 80 employees, dispatching, phones and customer service, job costing, human resources, purchase orders, Davis Bacon.

Accountemps
01.2008 - 01.2010
  • Enter inventory received, collections, phones, correspondence, customer service.

Office Manager/Bookkeeper/Dispatcher

Concrete Pumping by CCM
01.2004 - 01.2008
  • Process payables, AIA Forms, process payroll for up to 15 employees, phones and customer service, correspondence, create bids and purchase orders, scheduling, job costing, human resources, permits, record keeping.

Office Manager/Bookkeeper

Glasstech Mirror Corp
01.1999 - 01.2004
  • Process payables, AIA Forms, process payroll for up to 45 employees, phones and customer service, correspondence, bids and purchase orders, scheduling, order materials, banking, human resources.

Education

Bartending License -

National Bartending School
Fort Myers, FL
01.2016

High school or equivalent -

Barron Collier High School
Naples, FL
01.1985

Skills

  • Collections
  • Customer service
  • Dispatching
  • Human resources
  • Administrative support
  • Accounts payable
  • Accounts receivable
  • Reconciliation
  • Payroll
  • AIA
  • Job costing
  • Scheduling
  • Managerial
  • Billing
  • Receptionist
  • Microsoft Office
  • Microsoft Excel
  • Data Entry
  • Quickbooks
  • Typing
  • Outlook
  • Office Management
  • Bookkeeping
  • Account Reconciliation
  • Journal Entries
  • Bank Reconciliation

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Assessments

  • Office manager, Proficient, 09/01/21
  • Customer service, Proficient, 02/01/23
  • Bartending, Proficient, 06/01/22
  • Work style: Reliability, Proficient, 01/01/22
  • Attention to detail, Proficient, 09/01/21
  • Managing accounts in QuickBooks, Proficient, 02/01/22
  • Spreadsheets with Microsoft Excel, Proficient, 02/01/22
  • Bookkeeping, Proficient, 02/01/23
  • Bartending, Proficient, 02/01/23
  • Bartending, Proficient, 12/01/21
  • Administrative assistant/receptionist, Completed, 09/01/21
  • Customer service fit, Proficient, 09/01/22
  • Food safety, Proficient, 06/01/22

Certification

  • Florida Notary Public, Present
  • TIPS Certified, Present
  • Bartender License, Present
  • TABC Certified, Present

Timeline

Office Manager / Estimator / HR

Above Ground Pool Guys, LLC
09.2021 - Current

Bartender/Server

Tiki Club @ Charter Club
01.2020 - 10.2020

Office Manager / Bookkeeper

Stone Express
07.2016 - 09.2021

Service Coordinator

Service Pros of the Carolinas
01.2014 - 01.2016

Telecommunications Contractor

Black Box Network Services
01.2010 - 01.2014

Accountemps
01.2008 - 01.2010

Office Manager/Bookkeeper/Dispatcher

Concrete Pumping by CCM
01.2004 - 01.2008

Office Manager/Bookkeeper

Glasstech Mirror Corp
01.1999 - 01.2004

High school or equivalent -

Barron Collier High School

Bartender

Naples Wedding Barn

Bartender/Server

Elks Lodge

Bartending License -

National Bartending School

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Dawn Martin