Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Dawn Martin

Rancho Cucamonga

Summary

Dynamic Sales Manager with a proven track record at Spectrum, adept in strategic planning and talent development. Expert in KPI analysis and fostering client relationships, I have successfully enhanced employee satisfaction and retention, while leading a high-performing team. Committed to driving results through effective training and mentoring initiatives.

Overview

16
16
years of professional experience

Work History

Sales Manager

Spectrum
Redland
03.2021 - Current
  • As a Sales Manager, I have successfully led and managed a high-performing sales team of up to 10 employees
  • Throughout my tenure, I have been actively involved in hiring, training, and supporting employees on various benefits, including but not limited to paid time off, medical benefits, FMLA (Family and Medical Leave Act), and 401k retirement plans
  • I have ensured that all team members have a comprehensive understanding of the available benefits and have provided guidance and support to address any related inquiries or concerns
  • Additionally, recognizing the importance of employee development and growth, I have taken the initiative to design and implement a robust succession plan
  • This plan aims to identify and nurture top talent within the sales team, providing them with opportunities for promotion and professional advancement
  • By actively promoting and developing employees, I have fostered a culture of continuous improvement and contributed to the long-term success of the organization
  • Moreover, as an experienced and tenured manager, I have had the privilege of training new Sales Managers on HR policies and employee benefits
  • This responsibility has allowed me to share my knowledge and expertise in navigating HR-related matters, ensuring that new managers are well-equipped to handle employee benefits effectively and align them with organizational objectives
  • Through these experiences, I have demonstrated my ability to lead, support, and develop employees while managing HR policies and employee benefits
  • My commitment to fostering a positive and growth-oriented work environment has yielded tangible results regarding employee satisfaction, retention, and overall team performance

Verizon Wireless
Upland
01.2009 - 02.2021
  • Performance Management: Responsible for driving the team to achieve all key performance objectives in the store
  • Responsible for financial budget, and sales reporting
  • Hire, train, and onboard new hires
  • Employee relations and labor grievances
  • Maintains knowledge of company and market promotional elements
  • Develop, assign, and monitor sales goals for retail personnel and provide ongoing training to keep employees informed of new products, services, and procedures
  • Staffing Employee Relations: Develop, train and coach sales learn to produce desired high-performance results
  • Make decisions regarding hiring, promotion, and disciplinary action
  • Assess individual and team performances and initiate development plans to narrow competency gaps
  • Customer Retention: Identify and implement customer relation tools for retail store
  • Ensure that customers and prospective customers are treated with the highest levels of courtesy and professionalism
  • Asset Management: Manage retail inventory in compliance with company standards including budgeting, forecasting, managing appropriate inventory levels, and analyzing inventory returns
  • Ensure compliance with physical control standards
  • Market and Industry Knowledge: Remain knowledgeable on all wireless competition and industry trends and reinforce information with the team

Education

Bachelor of Arts (B.A.) - Human Resource Management

Strayer University
Washington, DC, US
03.2023

Skills

  • Vendor Management
  • Solution selling
  • KPI analysis
  • Business Planning
  • Strategic Planning
  • Sales team training
  • Client Relationship Management
  • Performance Management
  • Staff Management
  • Relationship Building
  • Talent Development
  • Quality Assurance
  • Training and mentoring
  • Customer Retention
  • Problem-Solving
  • Customer Service
  • Training and coaching
  • Schedule Management
  • Conflict resolution techniques

Additional Information

Through these experiences, I have demonstrated my ability to lead, support, and develop employees while managing HR policies and employee benefits. My commitment to fostering a positive and growth-oriented work environment has yielded tangible results regarding employee satisfaction, retention, and overall team performance.

Timeline

Sales Manager

Spectrum
03.2021 - Current

Verizon Wireless
01.2009 - 02.2021

Bachelor of Arts (B.A.) - Human Resource Management

Strayer University

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Dawn Martin