DAWN MARTIN-MINGER
Green Bay,Wisconsin
Summary
Determined and adept at assigning tasks to team members based on individual strengths. Communicated with key project stakeholders to ascertain project requirements. Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Overview
23
23
years of professional experience
1
1
Certification
Work History
ACCOUNT & PROJECT MANAGER/OFFICE MANAGER
Systems Furniture, LLC
02.2022 - Current
- Have been the primary point of contact for customers to provide consistent and cohesive communication throughout their entire experience.
- Completed regular check-ins and regular proactive outbound and all inbound communication with all clients and new prospects
- Re-established, cultivated, and grew relationships with past clients.
- Recorded all communication, interaction, closed/won/open opportunities with existing clients and new prospects.
- Served as main POC for all projects/opportunities.
- Managed punch lists (attending final walk throughs/quality checks as needed with client/install partners).
- Created, approved and managed Punch Lists.
- Took before and after photos, specifically project completion photos for punch listing and marketing/social media. Created full circle documentation.
- Took lead putting out any and all installation issues.
- Attended site visits prior to install scheduling with project team as needed.
- Regularly update and communicate to clients regarding their project– and how it correlates to their desired installation timeframe.
- Compile and track report of all open projects/open warranties
- Award emails to install partners including receiving tickets, delivery tickets, and labor PO’s.
- Complete all deliverables.
- Sending lead time emails to customer, install partner, and entire project team for all sales/account managers.
- Installation scheduling for all sales/accounts
- General office management as needed: Daily mail, Process checks, Order all supplies, Monitor copy machine and supplies, IT contact for internet and phones, liaison between office in different locations.
- Identified plans and resources required to meet project goals and objectives
- Planned, designed, and scheduled phases for large projects
- Managed projects from procurement to commission
PROJECT COORDINATOR/PROJECT MANAGEMENT
Vertical Limit/Qualtek Wireless
07.2020 - 01.2022
- Plan, implement and deliver active projects to foreman and crew
- Track project due dates, change orders and deliverables per customer expectation
- Develop and maintain accurate and complete project tracking and files for all projects
- Support daily activities of Construction Manager, Project Managers and Market Directors
- Handle day to day project level client communication as well as any urgent matter from the client
- Create, scan, file and all other administrative tasks required to distribute project documents
- Assist with the preparation and submittal of client packages; including material and labor quotes and change orders
- Complete all planning for each project including, but not limited to: obtain appropriate Dig tickets, permits, COI and all other necessary documents needed to complete the project within company and customer guidelines and all local, county and state level requirements.
CONSTRUCTION COORDINATOR/PROJECT MANAGEMENT
HOLTGER BROTHERS, INC.
07.2019 - 06.2020
- Facilitate daily communication between senior leadership, customers, foremen and ancillary parties
- Coordinate all jobs in assigned area, responsible for maintaining complete organization at all times
- Collaborate with materials coordinator to ensure proper resource availability at all project stages
- Obtain permits from local, county and other municipalities, including DOT and completing traffic control plans and submitting lane closures Proficiency with Diggers Hotline WI and MissDigs811 MI; coordinate and schedule WI Locate Tickets for standard work, projects and maintain valid tickets for the duration of projects
- Demonstrate thorough understanding of RUS units and customer specific units
- Review utility prints, field incoming bids for potential projects, and pen proposals for subcontractor needed for projects
- Coordinate all administrative tasks, including: create folders, binders for all prints, instructions, customer specific information, all project contacts, status of materials, locate tickets, mapping directions and any other specific information needed for the job to be completed, and create and process change orders and submit to upper management
- Close out jobs by scheduling any needed restoration and updating customers of status.
PROGRAM DIRECTOR
THE MENTOR NETWORK DBA. REM WISCONSIN II, INC.
07.2015 - 11.2018
- Oversaw program implementation of health and safety programs for individuals receiving services and employees
- Maintained optimal program compliance with network and regulatory standards for clean, neat, safe living and working environments by creating a pleasant, age-appropriate, well-decorated home-like residential living environments and by notifying maintenance personnel of items requiring attention
- Directed and supervised home managers and direct support professionals by conducting frequent performance evaluations, processing scheduling, handling orientation, and training
- Cultivated talented by managing employee hires, transfers, promotions, salary changes, discipline and terminations
- Oversee the maintenance of all program scheduling components, including ensuring shifts, time off requests and payroll
- Upholds rigorous licensing and compliance for program services and supports by providing timely and accurate program documentation, implementing a network compliance plan and reviewing correction orders.
CARE MANAGER
PROFESSIONAL GUARDIANSHIPS, INC.
12.2011 - 07.2015
- Coordinated and facilitated all care services on behalf of the ward, making periodic contact (at least every 4-6 weeks) to ensure proper care and treatment and acting as an advocate and authorize medical care and release of information as needed
- Followed all Wisconsin state statutes pertaining to guardian’s responsibilities with the wards
- Communicated effectively with all persons involved in the lives of the wards including residential providers, nursing home staff, county social workers, employment supports/supervisors, doctors/medical personnel, attorneys/GAL’s
- Function as primary or secondary decision-maker in the best interest of each ward.
TREATMENT FOSTER PARENT
COMMUNITY CARE RESOURCES, INC.
08.2006 - 06.2014
- Supported individuals with disabilities and/or mental health concerns, helping out with daily living skills
- Provided intensive supportive home care, teaching and supporting the daily maintenance of their homes, grocery shopping, payee services, leisure activities, banking, etc
- To help individuals reach independence and strong life quality.
PROGRAM MANAGER/DIRECT CARE PROFESSIONAL
REM WISCONSIN II, INC.
08.2001 - 07.2006
- Supported individuals with disabilities and/or mental health concerns, helping out with daily living skills
- Provided intensive supportive home care, teaching and supporting the daily maintenance of their homes, grocery shopping, payee services, leisure activities, banking, etc
- To help individuals reach independence and strong life quality.
Education
Bachelor of Science - Business
University of Phoenix
AppletonSkills
- Project and Case Management
- Documentation And Reporting; Detail Oriented
- Decision-making capabilities
- Team Collaboration; Team Leadership
- Resource Coordination; Adaptability
- Team building, Conflict Resolution
- Problem-solving aptitude
- Phone and Email Etiquette
- Organizational Skills
- Excellent Communication; Problem-Solving
- Relationship Building; Interpersonal Communication
Certification
- National Guardianship Certification
- CBRF Certified Adult Trainer; Standard Precautions
- Trauma Informed Care Certification
- WI Diggers Hotline ProPortal, Miss Digs, IN 811 and IL JULIE
- First Aid and CPR Certified 8/2020
- OSHA 30 Completed 8/2020
Additionalinformation - Technicalproficiencies
Adobe Suite, Windows, Microsoft Office Suite, Salesforce, ADP, Kronos, FUZE, SiteVizion, Team Design, Wrike, PayCom
Awards
LEADERSHIP AWARD, REM WISCONSIN II, INC., 2004
Volunteer Experience
- Class A Volunteer Special Olympics WI, 2020, present
- Wisconsin Statewide Parent Educator Initiative (WSPEI), 1996, 2018
- Volunteer Guardian, April 2007, present
References
- Teresa Esela, Former colleague/10+ years, teresa.esela@gmail.com, 715.923.1803
- Charlotte Schwaller, Former colleague/7+ years, 920.279.3079
- Sarah Mitchell, Former supervisor/2+ years, 520.403.9536
Timeline
ACCOUNT & PROJECT MANAGER/OFFICE MANAGER
Systems Furniture, LLC
02.2022 - Current
PROJECT COORDINATOR/PROJECT MANAGEMENT
Vertical Limit/Qualtek Wireless
07.2020 - 01.2022
CONSTRUCTION COORDINATOR/PROJECT MANAGEMENT
HOLTGER BROTHERS, INC.
07.2019 - 06.2020
PROGRAM DIRECTOR
THE MENTOR NETWORK DBA. REM WISCONSIN II, INC.
07.2015 - 11.2018
CARE MANAGER
PROFESSIONAL GUARDIANSHIPS, INC.
12.2011 - 07.2015
TREATMENT FOSTER PARENT
COMMUNITY CARE RESOURCES, INC.
08.2006 - 06.2014
PROGRAM MANAGER/DIRECT CARE PROFESSIONAL
REM WISCONSIN II, INC.
08.2001 - 07.2006
Bachelor of Science - Business
University of Phoenix
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