Summary
Work History
Education
Skills
Timeline
Certification
Accomplishments
Work Availability
Work Preference
Quote
Generic
Dawn Martinez

Dawn Martinez

12162 Ainsworth Ave S Tacoma ,WA

Summary

Dedicated and results-driven professional with extensive experience in customer service, life and health insurance sales, account handling, and business operations. Proven track record of effectively managing multiple responsibilities and excelling in dynamic environments. Strong background in the medical field as an underwriter and broker. Demonstrated entrepreneurial skills through the successful ownership and operation of drive-through espresso stands. Holder of a bachelor's degree in Small Business committed to continuous growth and excellence. Additional management experience in construction companies and collections.

A seasoned professional with a multifaceted career spanning customer service, life and health insurance sales, and business ownership. My journey began in the customer service domain, where I honed my skills in handling client inquiries, resolving issues, and ensuring customer satisfaction. This foundation laid the groundwork for my successful transition into the insurance industry. Over the past five years, I have excelled as a Life and Health Insurance Sales Representative, where I not only achieved but consistently surpassed sales targets. My role required a deep understanding of insurance products and industry regulations, which I leveraged to provide tailored solutions to meet the diverse needs of my clients. My experience as an underwriter and broker within the medical field further enhanced my ability to assess risks and determine appropriate coverage levels. Parallel to my career in insurance, I embraced entrepreneurship by owning and operating several drive-through espresso stands. This venture allowed me to develop strong business acumen, from managing staff and inventory to implementing effective marketing strategies. My ability to juggle multiple responsibilities and ensure business profitability was a testament to my dedication and strategic thinking. My experience extends into management roles within construction companies, where I successfully managed teams, projects, and client relationships. Additionally, my background in collections and customer service with companies like Xfinity (Comcast) provided me with valuable skills in account management and client interactions. SkillInsurance Sales Representative with solid background and demonstrated achievement in business development and customer acquisition. High-energy and outgoing professional with a self-directed and ambitious mindset. Offering many years of experience and the desire to make a lasting impact on business profits. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. Goal-oriented professional effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. Offering several-year background generating new business by selling various insurance plans. ExperiencInsurance Sales Representative offering an assertive personality and proactive approach. History of driving growth and cultivating strong customer relationships. Currently licensed and ready to leverage skills and experience to take on a challenging new role. Results-driven Insurance Sales Representative known for productivity and efficiency in task completion. Possess specialized skills in client relationship management, policy customization, and risk assessment. Excel in communication, negotiation, and time management, ensuring success in meeting client needs and achieving sales targets. Skilled Insurance Sales Representative with comprehensive background in providing quality customer service, managing accounts, and promoting insurance products. Recognized for ability to build strong relationships with clients, leading to increased sales and client retention. Strengths include problem-solving skills, effective communication, and a proven track record of meeting targets. Previous work has resulted in significant growth of client base and establishment of solid sales strategies. Insurance industry professional experienced in marketing and sales of multiple lines of insurance and insurance claims services. Energetic and enthusiastic with demonstrated success in fast-paced and deadline driven environments. Collects and analyzes data, provide cost-effective solutions and meet the needs of clients by recommending suitable insurance products to provide financial security. Knowledgeable insurance representative promoting several years' expertise successfully working for organizations. Courteous and cordial with a desire to take on challenges at a new company. Dynamic Insurance Sales Agent with deep understanding of various insurance products and market strategies. Demonstrated ability to build lasting client relationships and effectively communicate complex information in understandable terms. Strong negotiation skills, leading to successful closure of deals and consistent growth in client base. Contributed to team efforts by surpassing sales targets and enhancing customer satisfaction through personalized service solutions. Results-driven professional in insurance sales, known for exceptional productivity and efficiency in task completion. Skilled in client relationship management, policy customization, and market analysis. Excel at communication, problem-solving, and adaptability, leveraging these soft skills to meet and exceed sales targets consistently. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Work History

Life and Health Insurance Sales Representative

New York Life
Tacoma, WA
  • Delivered excellent customer service to a diverse clientele, fostering long-term relationships and ensuring customer satisfaction
  • Sold and managed life and health insurance policies, achieving and surpassing sales targets consistently over five years
  • Provided tailored insurance solutions to meet the unique needs of each client, leveraging deep knowledge of products and industry regulations
  • Acted as an underwriter and broker within the medical field, assessing risks and determining appropriate coverage levels

Owner/Operator

Liquid Sunshine Espresso Drive- Through Espresso Stand Business
, WA
  • Successfully owned and operated several drive-through espresso stands, overseeing all aspects of business operations
  • Managed staff, inventory, and finances, ensuring a high level of customer satisfaction and business profitability
  • Developed and implemented marketing strategies to attract and retain customers, driving business growth
  • Handled multiple accounts with precision, maintaining strong relationships with suppliers and vendors

Manager, Construction Companies

Rod, Rebar
, WA
  • Provided exceptional management to construction teams, ensuring projects were completed on time and within budget
  • Developed and maintained relationships with clients, contractors, and suppliers, ensuring effective communication and project success
  • Oversaw the handling and receiving of construction materials, ensuring quality and compliance with industry standards

Alliance Collections Specialists
Gig Harbor, WA
  • Managed accounts and collecting outstanding debts from clients, achieving high recovery rates
  • Provided excellent customer service, addressing client concerns and negotiating payment plans
  • Maintained accurate records and ensured compliance with company policies and legal regulations

Customer Service Representative

Xfinity (Comcast)
Tacoma, WA
  • Provided outstanding customer service, addressing customer inquiries and resolving issues promptly
  • Handled account transactions and facilitated communication between clients and company departments
  • Assisted customers with troubleshooting technical issues and provided solutions to enhance their service experience

Education

Bachelor of Science in Small Business -

San Diego University
CA
01.2009

High School Diploma -

Carlsbad High School
San Diego, CA
08-1994

Skills

  • Excellent Customer Service
  • Life and Health Insurance Sales
  • Account Handling and Management
  • Medical Field Underwriting and Brokerage
  • Business Operations and Management
  • Entrepreneurial and Marketing Strategies
  • Construction Project Management
  • Collections and Debt Recovery
  • Strong Communication and Interpersonal Skills
  • Problem Solving and Decision Making
  • Business Growth
  • Schedule Coordination
  • Reporting Requirements
  • Cold-calling
  • Business Development
  • Strategic Planning
  • Financial Acumen
  • Policy understanding
  • Policy expertise
  • Reporting understanding
  • Relationship Management
  • Goal-Oriented
  • Account Management
  • Email Marketing
  • Account Retention
  • Customer Needs Assessment
  • Asset protection expertise
  • Customer Retention
  • Insurance sales strategy
  • New Business Development
  • Contract review and analysis
  • Sales Quota Achievement
  • Rapport Building
  • Large account management
  • Prospect management
  • Deductible Expense Identification
  • Consultative Sales Techniques
  • Client Account Management
  • Client Retention
  • Private insurance
  • Exposure determination
  • Proposal Preparation
  • Loss analysis
  • CRM Tracking
  • Lead prospecting
  • Policy management expertise
  • Risk Management
  • Case study presentations
  • Asset Protection
  • Policy adjustment knowledge
  • Commercial lines
  • New policy quotations
  • Insurance sales
  • Marketing
  • Appointment management
  • Customer Service
  • Product Knowledge
  • Carrier Relations
  • Policy analysis
  • Licensed Insurance Agent
  • Team training and development

Timeline

Life and Health Insurance Sales Representative

New York Life

Owner/Operator

Liquid Sunshine Espresso Drive- Through Espresso Stand Business

Manager, Construction Companies

Rod, Rebar

Alliance Collections Specialists

Customer Service Representative

Xfinity (Comcast)

Bachelor of Science in Small Business -

San Diego University

High School Diploma -

Carlsbad High School

Certification

  • CM - Certified Manager Certification
  • Licensed life and health insurance -

Accomplishments

  • Achieved by completing Tasks with accuracy and efficiency.
  • Resolved product issues through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of staff members.
  • Documented and resolved the problem.
  • Collaborated with a team in the development.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work week

Quote

Every day of our lives we are on the verge of making those changes that would make all the difference.
Mignon McLaughlin
Dawn Martinez