Dawn Mathis
Dublin,CA
Summary
Skilled professional monitoring performance indicators and researching sales trends to support sales and dispatch teams. Maximized potential sales with merchandise knowledge and outstanding customer service. Highly organized and diligent.
Overview
18
18
years of professional experience
Work History
Parts Consultant/Parts Assistant Manager
Dirito Brothers Volkswagen
Walnut Creek, CA
03.2023 - Current
- Drove growth and profitability of dealership through strong wholesale customer relationship management.
- Contributed to ongoing operational improvements within the parts department by establishing and maintaining productive partnerships with service and technicians.
- Successfully ensured coordination between parts counter staff and delivery drivers to meet wholesale, technicians, and service department's requirements.
- Continually enhancing knowledge and skills through ongoing Master Certification for Volkswagen Parts Consultant
- Enhanced inventory optimization by minimizing customer returns through utilization of the Volkswagen buyback program
- Demonstrated Saab expertise through the utilization of Orio catalog.
Owner
DawnRay Photography
08.2006 - Current
- Marketed and delivered outstanding photoshoots to clients, including both individual portraits and event coverage.
- Utilized strong editing skills to consistently meet customer expectations for session and photo quality.
Parts Consultant
Dublin Volkswagen
Dublin, CA
09.2018 - 03.2023
- Delivered high-level customer service at parts counter, resulting in a broadened wholesale client network
- Effectively led a team responsible for managing inventory and delivering parts to satisfy customer demands.
Parts Consultant
Sunnyvale Volkswagen
07.2015 - 08.2018
- Acquired diverse skill set through involvement in multiple roles at Dealership, enabling a holistic comprehension of operations.
- Demonstrated efficiency in learning Volkswagen systems to meet and exceed customer service requirements.
Starbucks Manager
Safeway
12.2012 - 07.2015
- Certified Barista dedicated to training and empowering associates in the delivery of excellent customer service accompanied by premium drink quality
- Ensured high profitability and minimized loss from expiration by effectively managing inventory and supply orders
- Creatively managed Starbucks promotions to showcase new and seasonal offerings, driving sales growth.
Skills
- Strong communication skills
- Training and managing individuals
- Customer relationship management
- Operational improvements
- Customer service
- Inventory and supply management
- Promotions and sales management
- Proficient in Reynolds & Reynolds ERA access
- Proficient in Reynolds & Reynolds ERA ignite
- Proficient in OE Connect
- Proficient in Parts Trader
- Proficient in CCC
- Proficient in OPS Trax
- Proficient in XTime
- Proficient in Total Customer Connect
Timeline
Parts Consultant/Parts Assistant Manager
Dirito Brothers Volkswagen
03.2023 - Current
Parts Consultant
Dublin Volkswagen
09.2018 - 03.2023
Parts Consultant
Sunnyvale Volkswagen
07.2015 - 08.2018
Starbucks Manager
Safeway
12.2012 - 07.2015
Owner
DawnRay Photography
08.2006 - Current
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