Dawn Matthews
Pittsburgh
Summary
Experienced professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently and ensuring smooth operations. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
STAT MedEvac
12.2023 - Current
- Organize and maintain electronic and physical filing systems for efficient document retrieval.
- Work effectively in fast-paced environments.
- Manage office supplies inventory, ensuring cost-effective procurement and availability of necessary materials.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrate respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support.
- Assist with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Work flexible hours across night, weekend, and holiday shifts.
- Use critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthen communication skills through regular interactions with others.
- Proven successful working within a fast-paced environment.
- Develop and maintain courteous and effective working relationships.
- Answer multi-line phone system, routing calls, and delivering messages to staff.
- Maintain confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promote a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assist coworkers and staff members with special tasks on daily basis.
- Build and maintain excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interact with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteer to help with special projects of varying degrees of complexity.
Administrative Assistant for Medical Transport Dept
UPMC Office of Physician Resources
12.2023 - Current
- Duties include assisting dispatchers with overload of emails and phone calls regarding ambulance trips for patients between hospitals and/or nursing homes/residences. Assigning EMS to accepted trips for future dates, checking and verifying invoices from ambulance companies to make sure all information in systems match and more. Entering verified invoices into a database to ensure payment. full time (40 hrs/wk)
Independently Contracted Sign Language Interpreter
Center for Hearing and Deaf Services
07.2021 - Current
House and Pet Sitter
Various
03.2018 - Current
- Provided attentive care for pets, ensuring safety and comfort in their environment.
- Managed daily feeding, exercise, and medication schedules for diverse pet types.
- Maintained clean living spaces through regular cleaning and sanitation routines.
- Communicated effectively with pet owners regarding updates and any concerns.
- Monitored pet behavior for health changes, promptly reporting issues to owners.
- Established trust with pets through consistent interactions and positive reinforcement techniques.
- Fed and walked pets, cleaning up after pets indoors and outdoors.
- Managed a variety of household tasks, including mail collection, plant care, trash removal, and light cleaning to maintain a clean living environment for clients'' return.
- Communicated with homeowner via phone or text.
- Fed and watered animals and replaced dirty bedding and litter boxes.
- Built strong relationships with repeat customers based on trustworthiness professionalism exceptional attention detail.
- Provided regular exercise routines for pets, promoting physical fitness and mental stimulation through walks, playtime, and interactive games.
- Improved client satisfaction by providing attentive and personalized house and pet sitting services.
- Administered medications to pets as per owner instructions, ensuring their health and well-being during their owner's absence.
- Enhanced the comfort of pets during their owner's absence by adapting to each animal''s routine and preferences.
- Maintained a flexible schedule to accommodate client needs, including last-minute bookings and extended stays.
- Offered additional services to clients upon request, such as grocery shopping, laundry assistance, or errand running to further enhance their satisfaction upon returning home.
- Maintained detailed logs of daily activities for both house care responsibilities and pet care tasks to ensure transparency with clients upon their return.
- Set security system using passcode and kept appropriately armed while at property and away.
Support Service Provider
Step-Up Services, LLC
01.2015 - Current
- For the DeafBlind community.
- Established strong relationships with clients, leading to improved communication and trust.
House Manager/Live-in Caregiver
07.2021 - 10.2023
- Coordinated daily household operations to ensure seamless functioning and maintenance of the home environment.
- Managed schedules for household staff, optimizing workflow and ensuring timely completion of tasks.
- Implemented organizational systems for household supplies, enhancing efficiency in inventory management.
- Provided training and guidance to new staff members on household protocols and standards of service.
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Planned special events with attention to detail and organization.
- Managed day-to-day operation of home.
- Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment.
- Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
- Managed household budgets, analyzing expenses, and making recommendations for cost-saving measures.
- Streamlined communication for optimal productivity.
- Coordinated travel arrangements ensuring seamless transitions between locations and accommodations.
- Recruited trained, and managed domestic staff to provide high-quality service in all areas of the household.
- Ensured seamless operation of home maintenance tasks, coordinating with external contractors for timely repairs and upgrades.
- Implemented weekly cleaning routines for staff to follow.
- Maintained required records of work hours and payrolls.
- Monitored health changes and communicated concerns to healthcare professionals.
- Administered medications accurately and timely, ensuring proper dosages for optimum client health.
- Established trust with client and her family through effective communication, empathy, and professionalism.
- Transported client to medical appointments or social engagements as needed while prioritizing safety during travel.
- Developed strong rapport by actively listening to her concerns and adjusting care routines accordingly.
- Cooked meals and assisted with eating tasks to support healthy nutrition.
- Supported and assisted with daily hygiene needs by bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep bedroom clean.
- Replaced bandages and dressings to care for wounds and encourage healing.
- Assisted with daily living needs to maintain self-esteem and general wellness.
- Provided compassionate and patient-focused care to cultivate well-being.
- Monitored overall health and well-being and noted significant changes.
- Handled incoming mail and bills and completed appropriate actions.
- Anticipated needs by staying informed about preferences, schedules, and priorities.
- Managed medication schedules and ensured adherence to prescribed regimens.
- Managed challenging behaviors or special needs effectively using patience, understanding.
Admin Asst/Interpreter Coordinator
Center for Hearing & Deaf Services
04.2015 - 07.2021
- Led strategic initiatives to improve interpreter scheduling efficiency.
- Streamlined processes for managing interpreter requests, enhancing operational workflow.
- Oversaw compliance with industry standards and regulations regarding interpretation services.
- Facilitated communication between hearing and deaf communities through strategic planning and coordination.
- Developed and implemented standard operating procedures related to the interpreter coordination process, streamlining workflows and reducing errors.
- Established clear expectations and guidelines for interpreters regarding punctuality, professionalism, and confidentiality requirements.
- Streamlined the onboarding process for new interpreters, reducing training time and increasing overall productivity.
- Enhanced client satisfaction by promptly addressing concerns and resolving issues related to interpreter services.
- Maintained comprehensive records of interpreter assignments, enabling accurate tracking of workload distribution and billable hours.
- Negotiated contracts with interpreting service providers, securing cost-effective rates while maintaining high standards of service quality.
- Cultivated strong relationships with clients by providing exceptional customer service and anticipating their needs for language services.
- Participated in industry conferences and workshops to stay informed on best practices within the field of interpretation coordination.
- Developed and maintained strong relationships with interpreters to foster loyalty and commitment to the organization.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
Volunteer
Foundation for Fighting Blindness
01.2014 - 09.2018
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
Ophthalmic Photographer
UPMC Eye Center
03.2009 - 03.2015
- Conducted comprehensive patient eye examinations to assess vision and ocular health.
- Maintained precise medical records and documentation, ensuring compliance with regulatory standards.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Assisted ophthalmologists in performing complex ocular procedures, ensuring high-quality patient outcomes.
- Maintained a clean and organized work environment for optimal patient care and equipment maintenance.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Assessed visual acuity using various testing methods, contributing to accurate diagnoses.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Improved patient satisfaction by providing efficient and accurate diagnostic testing.
- Increased patient understanding of their eye conditions through clear explanations and demonstrations of treatment plans.
- Operated advanced diagnostic equipment, including OCT and visual field analyzers, for accurate assessments and to determine any visual loss.
- Educated patients on pre-operative and post-operative care instructions to enhance recovery outcomes.
- Measured and recorded visual acuity and color vision testing.
- Ensured accuracy in diagnostic measurements by regularly calibrating ophthalmic instruments according to manufacturer guidelines.
- Skillfully performed tonometry tests to measure intraocular pressure, assisting in the early detection of glaucoma.
- Reduced patient anxiety, explaining eye care procedures and answering questions with empathy and clarity.
- Assisted in minor ophthalmic surgeries, ensuring safe and sterile environment for optimal patient outcomes.
- Increased clinic efficiency by cross-training in administrative tasks, providing versatile support to team.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Identified issues during preliminary exam and addressed concerns with physician.
- Captured high-quality images for patient records.
- Maintained and updated photographic equipment to ensure optimal performance.
- Enhanced image quality through advanced editing techniques using industry-standard software.
- Established strong relationships with patients, providing comfort during photo sessions.
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Took photos from different angles and perspectives to capture abnormalities.
- Edited, toned, captioned, and uploaded photographs into patient charts.
Education
Bachelor of Arts - Forensic Psychology
Southern New Hampshire University
Manchester06.2026
Skills
- Customer service
- Computer skills
- Customer and client relations
- Verbal communication
- Professional and mature
- Meticulous attention to detail
- Resourceful
- Quality assurance
Languages
American Sign Language
Full Professional
Timeline
Administrative Assistant
STAT MedEvac
12.2023 - Current
Administrative Assistant for Medical Transport Dept
UPMC Office of Physician Resources
12.2023 - Current
Independently Contracted Sign Language Interpreter
Center for Hearing and Deaf Services
07.2021 - Current
House Manager/Live-in Caregiver
07.2021 - 10.2023
House and Pet Sitter
Various
03.2018 - Current
Admin Asst/Interpreter Coordinator
Center for Hearing & Deaf Services
04.2015 - 07.2021
Support Service Provider
Step-Up Services, LLC
01.2015 - Current
Volunteer
Foundation for Fighting Blindness
01.2014 - 09.2018
Ophthalmic Photographer
UPMC Eye Center
03.2009 - 03.2015
Bachelor of Arts - Forensic Psychology
Southern New Hampshire University
Similar Profiles
Tammy LittellTammy Littell
Critical Care Flight Paramedic at STAT MedEvacCritical Care Flight Paramedic at STAT MedEvac
Emma RokaEmma Roka
Flight Nurse at STAT MedEvacFlight Nurse at STAT MedEvac
Randy OttRandy Ott
Critical Care Flight Paramedic at STAT MedEvacCritical Care Flight Paramedic at STAT MedEvac
JAYLYN HAMMONDJAYLYN HAMMOND
PBV Special Projects Analyst at Housing Authority Of The City Of Pittsburgh (HACP)PBV Special Projects Analyst at Housing Authority Of The City Of Pittsburgh (HACP)
Steven BakowskiSteven Bakowski
Welder at Thermal Transfer CorperationWelder at Thermal Transfer Corperation