Dawn M. Bullard
Vassar,MI
Summary
Experienced Quality Improvement professional with a passion for driving innovation, supporting business objectives, and providing strategic leadership. Dedicated to fostering a culture of continuous improvement through the utilization of CE Way methodologies. Adept at implementing effective strategies to enhance operational efficiency and exceed organizational goals.
Overview
33
33
years of professional experience
Work History
Security Compliance & SOX Manager
Consumers Energy
01.2023 - Current
- Implemented Critical Application program.
- Developed and executed new Security Compliance Strategy to enhance outcomes and reduce over-monitoring and over-compliance.
- Lead a team monitoring regulatory & SOX activities to ensure compliance with regulations, program standards, and policy requirements.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
Security Quality & Awareness Manager
Consumer Energy
01.2019 - 01.2023
- Managed EICP Cyber Phishing program and Security communication process.
- Ensured the Security department implemented & maintained the CE Way.
- Led continuous improvements and problem-solving initiatives in the Security department.
- Served as BPD lead for the Security department.
- Accomplished multiple tasks within established timeframes.
- Defined clear targets and objectives and communicated to other team members.
- Launched quality assurance practices for each phase of development
Principal Security Quality Analyst
Consumers Energy
01.2015 - 01.2019
- Developed and executed visual management strategies, training employees at all levels in alignment with the CE Way
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Analyzed quality and performance data to support operational decision-making.
- Conducted process mapping, value stream mapping, and lean process optimization.
- Secured stakeholder buy-in for process improvement initiatives.
Corporate Compliance & Quality Analyst, Sr Rev Specialist, CSR
Consumers Energy
01.2004 - 01.2015
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Developed and maintained quality assurance procedure documentation.
- Helped meet changing demands by recommending improvements to business systems or procedures through Performance Excellence.
Program Manager/Quality & Production Supervisor
ADSUS
01.1992 - 01.2004
Education
Central Michigan University
Mt Pleasant, MI06.1992
Skills
- Experience in NERC CIP security protocols
- FERC regulatory knowledge
- Transportation security administration
- NRC compliance expertise
- MPSC subject matter expertise
- SOX compliance oversight
- Lean Six Sigma expertise
- Lean management expertise
- Lean process enhancement
- Process flow analysis
- Workflow analysis
- Team Leadership: Leading operational and program teams
- Strategy Development: Security compliance strategy
- Continuous improvement initiatives
- Training & Development: Training employees
- Implementing visual management techniques
- Process troubleshooting
- Data analysis
- Implementing process improvements
- Complex Problem-solving
- Goal setting
Certifications
- Lean Six Sigma: Green Belt, Black Belt, Lean
- Change Management Certification through BMGI/Performance Excellence
- Lean Certification through BMGI/Performance Excellence
- PFEMA Certification
- Measurement Systems Analysis Certification
- Team Dynamics I and II through Davenport University
Timeline
Security Compliance & SOX Manager
Consumers Energy
01.2023 - Current
Security Quality & Awareness Manager
Consumer Energy
01.2019 - 01.2023
Principal Security Quality Analyst
Consumers Energy
01.2015 - 01.2019
Corporate Compliance & Quality Analyst, Sr Rev Specialist, CSR
Consumers Energy
01.2004 - 01.2015
Program Manager/Quality & Production Supervisor
ADSUS
01.1992 - 01.2004
Central Michigan University
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