Dawn M. Carter
Fremont,OH
Summary
Quality management professional with robust experience in driving process improvements and ensuring compliance with industry standards. Skilled in root cause analysis, auditing, and quality control methodologies. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability, problem-solving abilities, and effective communication.
Overview
25
25
years of professional experience
Work History
Quality Manager
ABC Technologies Bellevue Plant 2
05.2023 - Current
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Developed inspection plans based on design specifications, ensuring all critical dimensions and performance criteria were verified throughout the manufacturing process.
- Improved customer satisfaction levels with timely resolution of non-conformance issues and effective corrective actions.
- Performed quality inspections and drafted reports to detail non-conforming material issues.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Enhanced product quality by implementing rigorous inspection procedures and conducting thorough root cause analysis.
- Facilitated training sessions for team members on quality management principles and best practices, enhancing overall competency levels within the department.
- Streamlined internal communication, fostering cross-functional collaboration between engineering, manufacturing, and quality teams.
- Collaborated with external auditors during annual reviews, ensuring a seamless audit process with minimal findings or discrepancies noted.
- Conducted regular compliance audits, ensuring adherence to industry regulations and standards.
- Guided transition to new quality management system, minimizing disruption and aligning with best practices in industry.
- Developed metrics dashboard to monitor quality trends, enabling data-driven decision-making.
- Collaborated with R&D to integrate quality considerations into early design stages, enhancing product durability and functionality.
- Fostered culture of continuous improvement, encouraging innovative solutions to quality challenges.
- Facilitated feedback loop from end-users to production, ensuring that customer insights contribute to product enhancements.
- Developed comprehensive quality assurance documentation to streamline audit process, significantly reducing preparation time.
- Reduced product return rates, conducting detailed root cause analyses to identify and rectify manufacturing defects.
- Coordinated with customer service to address quality complaints, providing swift corrective actions that improved client trust.
- Led training sessions on quality control techniques, elevating team's expertise and minimizing errors in production.
- Analyzed and interpreted data to identify trends and recommend improvements.
- Designed and implemented quality control processes to facilitate customer satisfaction.
- Developed and implemented procedures to verify compliance with engineering standards.
- Analyzed and reported on key performance metrics to senior management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Quality Engineer
Precision Automtive Plastics
09.2017 - 11.2024
- Coordinated New Model Launch activities between Program Management and Plant Engineering
- Complete initial process studies, GR&R, dimensional reports, check fixture instructions
- Review and approve check fixtures
- Complete and submit PPAPs to the latest AIAG Production Part Approval Process manual and final customer-specific requirements
- Navigate customer portals (General Motors, Ford Motor Company, Tesla, Toyota, Rivian, JW Speaker)
- Create Process Flows, Process FMEAs and Control Plans
- Present Quality segment of New Employee Orientation
Quality Engineering/PPAP Coordinator
Ventra – Sandusky Lighting
11.2015 - 09.2017
- Developed and maintained PPAP system for new model and revised customer Products
- Review and analyze PPAP documentation for conformance to the latest AIAG Production Part Approval Process manual and final customer-specific requirements
- Navigate customer portals (Ford Motor Company, Tesla, Nissan, Toyota)
- Create Process Flows, Process FMEAs and Control Plans
- Train other members of the Quality Team to create and submit IMDS
- Complete all IMDS activities as required by customers
- Present Quality segment of New Employee Orientation
Quality Engineering/IMDS Coordinator
Ventra – Sandusky Lighting
08.2012 - 11.2015
- Initiated, developed and maintained internal IMDS system for all purchased product, internal components and end items compliance with all regulatory and customer-specific material requirements
- Reviewed supplier PPAPs for compliance to all applicable standards and integrity of documents/data supplied
- Worked with suppliers to ensure their understanding of PPAP requirements
- Developed and maintained tracking matrix of supplier PPAP status for all current and new model programs for weekly reporting
- Internal ISO9001/TS16949 auditor
QA Engineer/Supervisor
The Plastics Group - Fremont Facility (Fremont Plastic Products)
04.2008 - 08.2012
- Conduct quality training programs for production and QA personnel
- Receive all customer complaints and initiate corrective action measures using disciplined problem-solving methodologies such as 8D and 5Y
- Update Senior Management of current Quality status and notifies them of customer complaints
- Develop and maintain program documents (APQP, PFMEA, Process Flow, Control Plan, SOP)
- Complete all IMDS activities as required by customers
- Develop and maintain a good relationship with customers through Customer Focus Teams and Continuous Improvement efforts
QA Technician/Inspector Supervisor
The Plastics Group - Fremont Facility (Fremont Plastic Products)
01.2000 - 01.2008
- Manage warehouse audit program, including supervision of QA Inspectors and Rework & Containment Personnel
- Manage warranty and customer returns programs
- Manage gage calibration program and implement gage control as part of job set-up/first piece approval
- Work with customers to continuously improve and troubleshoot quality processes to assure their satisfaction with the product they receive
- Oversee and improve quality records files
- Perform PPAP layouts
- Perform capability studies w/analysis
- Perform gage R&Rs and calibration
- Internal QS9000 auditor
- Cost-savings champion
- Facilitate the development and growth of the Quality Inspectors
Education
No Degree - Quality Assurance
Terra State Community College
Fremont, OHAssociate of Applied Science - Computer Science
DeVry Institute of Technology
Columbus2-year Certificate - Executive Secretarial Program
Vanguard Vocational Center
Fremont, OH05-1983
Skills
- Internal auditing
- Quality management systems
- Compliance monitoring
- Corrective actions
- Quality metrics
- Statistical analysis skills
- Failure mode and effects analysis
- Customer satisfaction
- Performance monitoring
- Control plan development
- Process capability analysis
- Certified quality auditor
- External audit support
- Decision-making
- Team leadership
- Problem resolution
- Process improvement
- Team development
- Computer skills
- Work Planning and Prioritization
- Employee development
- Task delegation
- Customer relationship management
- Goal setting
- Professional and courteous
Timeline
Quality Manager
ABC Technologies Bellevue Plant 2
05.2023 - Current
Quality Engineer
Precision Automtive Plastics
09.2017 - 11.2024
Quality Engineering/PPAP Coordinator
Ventra – Sandusky Lighting
11.2015 - 09.2017
Quality Engineering/IMDS Coordinator
Ventra – Sandusky Lighting
08.2012 - 11.2015
QA Engineer/Supervisor
The Plastics Group - Fremont Facility (Fremont Plastic Products)
04.2008 - 08.2012
QA Technician/Inspector Supervisor
The Plastics Group - Fremont Facility (Fremont Plastic Products)
01.2000 - 01.2008
No Degree - Quality Assurance
Terra State Community College
Associate of Applied Science - Computer Science
DeVry Institute of Technology
2-year Certificate - Executive Secretarial Program
Vanguard Vocational Center
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