Dawn McCaffrey

Maintain ongoing Scrum projects as First Citizens merges with Silicon Valley Bank.

• Increase stakeholder satisfaction by consistently delivering high-quality products
• Optimize resource allocation for maximum value delivery, balancing workload among team members effectively.
• Enhance team productivity by implementing effective Scrum methodologies and processes.
• Cultivate strong partnerships with external stakeholders such as vendors or consultants, ensuring seamless integration into existing workflows when necessary.
• Remain up-to-date on knowledge of industry best practices through ongoing professional development opportunities.
• Collaborate with Product Owners to refine user stories and acceptance criteria, driving successful implementation of features.
• Champion Agile practices within the organization, promoting the adoption of Scrum frameworks across multiple departments.
• Facilitate cross-functional collaboration for optimized project outcomes, fostering strong relationships among team members.
• Conduct retrospective meetings to identify areas of improvement, leading to more effective future sprints.
• Empower teams by encouraging autonomy and self-organization, fostering a positive work environment conducive to innovation and growth.
• Streamline project delivery through efficient backlog management and prioritization..
• Track Risk, Actions, Impediments, Dependencies, and Decisions (RAIDD) in Jira
• Contribute to organizational growth by consistently delivering high-quality work as a Scrum Lead, showcasing expertise and dedication to project success.
• Coordinate release planning activities to align with overarching organizational goals and timelines.
• Implement best practices to drive quality IT project delivery.

Migrate data to one system of record to pass to multiple downstream clinical systems for lab testing.

• Improve team efficiency by implementing Agile and Scrum methodologies for project management
• Facilitate Scrum events, sprint planning, sprint and backlog grooming, daily scrums, sprint reviews, and sprint retrospectives
• Collaborate with Product Owners to refine requirements and ensure alignment with business goals
• Manage product backlog effectively, prioritizing high-value items for faster completion
• Implement continuous improvement initiatives through regular retrospective meetings with the team
• Coach cross-functional teams on Agile principles, leading to an increase in successful project deliveries
• Resolve conflicts and facilitated open communication among team members, promoting a healthy work environment
• Identify potential risks early in the sprint. Using RAIDD log in Jira for tracking

Arity collects mobility data regarding driver habits for creating improved vehicle insurance.

Transition four teams within the Arity business stream to Scrum.

• Facilitate Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
• Collaborate with Product Owners to refine requirements and ensure alignment with business goals.
• Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
• Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
• Managed product backlog effectively, prioritizing high-value items for faster completion.
• Coach cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
• Lead sprint reviews and planning meetings to promote full team engagement.
• Manage product backlog and supported Scrum framework for monthly sprint releases.
• Implement continuous improvement initiatives through regular retrospective meetings with the team.
• Work closely and listened to team members' feedback to identify issues and resolve conflicts.
• Coach teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
• Resolve conflicts and facilitated open communication among team members, promoting a healthy work environment.
• Plan Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
• Mentor junior team members on Scrum best practices, fostering their professional growth within the organization.
• Identify potential risks early in the project lifecycle and implemented mitigation strategies accordingly.
• Remain current trends to stay knowledgeable in Scrum methods.
• Streamline release processes through close coordination between development teams and operations staff.

Upgrade Digital Content Records Services (DCRS) software for improving internal and external customer experience.

• Serve three offshore teams using the Agile SAFe framework using inspect and adapt approach
• Attend new projects review for approval to add to Roadmap. Seek assistance with Product Owner for prioritizing upcoming sprints
• Facilitate Scrum ceremonies: Daily Stand-Up, Sprint Planning, Backlog and Sprint Refinement, Sprint Review with Prototypes for demonstrating to the User audience, and Retrospective
• Attend and facilitate Scrum of Scrums
• Mentor, guide, empower, and coach Scrum and Kanban teams
• Identify training opportunities
• Facilitate PI Planning sessions at the team level. Using this approach allows me to prepare the team for the formal PI Planning session and ensure the Epics and Stories are well defined and capture all dependencies
• Maintain Risks, Impediments, Dependencies logs
• Reduce waste through continuous process review

Guide six teams in Agile/Scrum/Kanban to implement new features for internal Commercial Real Estate Agents.

• Advised top management on agile strategy development, improving organizational agility at all levels.
• Developed customized training materials for Agile adoption, ensuring relevance to organizational needs.
• Established a culture of continuous improvement through retrospective meetings and process refinement.
• Mentored junior team members on Agile best practices, fostering collaboration and growth within the team.
• Spearheaded the transition from Waterfall to Agile methodology, reducing overhead costs associated with lengthy planning cycles.
• Increased stakeholder satisfaction by providing timely status reports and incorporating feedback into project iterations.
• Transformed project delivery by coaching teams on Scrum, Kanban, and Lean principles.
• Facilitated conflict resolution within teams to maintain momentum towards project goals.
• Aligned product roadmaps with strategic objectives through close collaboration with senior leadership teams.
• Streamlined communication between departments by creating a centralized platform for project updates and progress tracking.
• Conducted regular performance evaluations of team members, contributing to professional growth and skill enhancement.
• Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
• Contributed to reductions in employee turnover by revamping training programs.
• Monitored and reported trainee progress, introducing new learning tools to address individual needs.
• Introduced standardized training for cohesive learning environments.
• Facilitated virtual, in-person and blended learning sessions.
• Established and maintained quality control standards.
• Provided coaching and mentoring to employees.
• Developed and implemented successful onboarding program.
• Developed lesson plans, instructional materials and written practice tests for in house Agile courses and virtual recordings and online conference training courses.

Through acquisition, IBM transitioned Watson under the Agile umbrella utilizing Scrum, Kanban, XP, SAFe, continuous deployment, and continuous process improvements

• Scrum Master/Certified Agile Coach
• Facilitate Project Kick-Off Meetings with Stakeholders, Product Owner, and Tech Leads Partner with Offering Managers for collecting Epics for user story creation.
• Create Sprint Report including sprint data, burn up, burn down, velocity, capacity reports, and workload per resource
• Facilitate Scrum events
• Serve onshore and offshore software development teams
• Foster communication and productive relationships with Product Owners, team members, stakeholders, and all other within the environment
• Generate stakeholders and leadership reports from Jira
• As Jira Administrator create users and roles for: Product Owners, Scrum Masters, Agile Coaches, and stakeholders and leadership
• Use Confluence as project documentation repository
• Use Lean methodology to process improvements, plan process improvements, execute process changes, review process changes by canvassing pilot teams participating in experiments

Software upgrade for bank cards.

• Using VersionOne to manage Scrum Team’s Epics/User Stories
• Mentor and coach teams in Agile mindset and Scrum framework
• Facilitate sprint planning sessions, grooming sessions, and daily stand-ups
• Maintain a product roadmap and backlog outlining the customer themes, epics, and stories while prioritizing the backlog to focus on the highest impact work for your team and stakeholders.
• Generate Burndown/Velocity charts and status reports for leadership in Tableau
• Work with IT and business units to ensure Scrum team has what is needed to progress through Sprints
• Coach organization’s Training Department regarding Agile/Scrum/Kanban

Project Management Office request resources, manage project budget, manage multiple projects, and weekly leadership reporting.

• Using multiple Project Management Office tools to create Deliver Plans, tracking Agile/Waterfall projects within Project Management Office Portal, PRISM, the ATTCR Tool
• As Scrum Master work with business analysts to create EPICS, create User Stories, sprint planning, backlog grooming, working with Product Owners for prioritization within Sprints, and attend daily stand ups
• Acting Agile Coach responsibilities included onboarding new hires, training on Agile process, training on Rally, training on Scrum Master role, how to write Epics and User Stories, sprint planning, and sprint reviews
• Coach/Mentor/Train teams on Agile mindset and Scrum framework
• Create reports and user stories in Excel using Pivot tables and other formulas as needed
• Maintain a product roadmap and backlog outlining the customer themes, epics, and stories while prioritizing the backlog to focus on the highest impact work for your team and stakeholders.
• Guiding supply chain and logistics teams through bring products and services to market
• Work with global teams for project managing, tracking, and completion
• Work to ensure Scrum teams have roadblocks removed

• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Established strong relationships with key stakeholders, ensuring support for program initiatives.
• Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
• Creating bi-weekly, global communication for CTS organization including ToolsNet, update One Stop We Listen home page, and publishing Special Editions of CTS ToolsNet
• Gathering analytics for weekly leadership reporting using full Microsoft Suite of products
• Communicate upcoming sprints, results of completed sprints and release data
• Participate in social media campaigns to deliver, discuss, and announce existing and upcoming activities, releases, resource needs, organizational changes, and kick-off “hot topics”
• Facilitate bi-weekly global tools and processes session
• Reviewing issues related to policies, processes, informational documentation, and discussion items requiring global input
• Project manage globally used SharePoint site to the Cloud
• Working with the entire community to gather input on upgrades, modernization of the site, functionality, look & feel, and improving links and feedback mechanisms
• Create and manage project schedule for SharePoint site to ensure data, content clean up, communications, and pilot groups are completed prior to initial migration plan
• Attend bi-weekly global process sessions lending global support for items requiring mention in bi-weekly publications
• Own the team SharePoint granting permissions, creating new lists, ensure links are working, loading program documentation, and lead site clean-up
• Gathering all feedback from SharePoint sites for weekly triage sessions and lead existing site cleanup for migrating to 2013
• Scrum Master and acting Agile Coach responsible for training, onboarding, backlog grooming, sprint planning, and sprint reviews

Software updates to the reservations system and data migration from acquisition.

• Build and manage Jet-stream Project Management Office SharePoint site, grant user permissions, create repositories lists, sites, and groups
• Define, train, and deploy Jet-stream Project Management Office governance
• Support the use of social media for all things Jet-stream including new topics, joining discussions, announcements, upcoming events, and news related to project activities
• Create and manage process teams MS Project Schedules
• Attend process team's requirements gathering sessions and provide Project Management Office tools and recommendations
• Create, manage, and close User Stories for Jet-stream program using Rally
• Create reporting proposals for internal and external clients
• As Scrum Master attend daily Stand Ups supporting our Agile environment, provide training in Rally, onboarding new hires for Agile within American Airlines
• Guide multiple teams through Scrum and Kanban frameworks
• Coach and Mentor teams on the Agile mindset and the Scrum framework
• Product Owner working closely with the business owner for backlog grooming, prioritizing user stories for spring planning, and attend sprint review