Open To Work
Dawn Mccormick
Sparta,TN
Summary
Dynamic customer service professional with proven expertise at Foodcity/K-vat, excelling in team leadership and operational efficiency. Recognized for enhancing customer satisfaction through effective communication and cash handling skills. Committed to fostering a positive environment while driving sales and optimizing inventory management.
Overview
2026
2026
years of professional experience
Work History
Ashier/customer Service
Hobby Lobby
- Processed customer transactions with accuracy and efficiency using point-of-sale system.
- Maintained organized checkout area to enhance operational flow and customer experience.
- Assisted in inventory management by restocking merchandise and ensuring product availability.
- Assisted in inventory management by restocking shelves and monitoring product availability.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Front End Manager
Foodcity/K-vat
2023.10 - 2025.09
- Managed front-end operations, ensuring efficient customer service and timely checkout processes.
- Trained and mentored team members on best practices in customer engagement and product knowledge.
- Implemented visual merchandising strategies to enhance product displays and drive sales.
- Coordinated inventory management, optimizing stock levels for front-end merchandise availability.
- Developed staff schedules to maintain optimal coverage during peak business hours.
- Led initiatives to streamline checkout procedures, reducing wait times and improving customer satisfaction.
- Fostered a positive team environment through effective communication and conflict resolution strategies.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained strong customer relations and effective customer service standards.
- Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
Hostess/receptionist
Outback Steakhouse
2016.01 - 2023.10
- Greeted and seated guests, ensuring prompt and courteous service.
- Managed reservation system to optimize table turnover and guest experience.
- Collaborated with servers to coordinate dining flow and enhance customer satisfaction.
- Assisted in training new staff on restaurant procedures and guest management techniques.
- Assisted in training new staff on reception procedures and customer service standards.
- Processed payments accurately, ensuring a seamless checkout experience for customers.
- Scheduled reservations and coordinated dining arrangements for large groups.
- Managed multi-line phone system to handle incoming calls efficiently.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Handled customer inquiries and resolved issues to ensure a positive dining experience.
Education
Associate of Science - Human Resources
Southern New Hampshire University
Hooksett, NHSkills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cash handling
Team collaboration
Customer service excellence
Reliability and punctuality
Written and verbal communication
Professionalism and courtesy
Cash register systems
Complex Problem-solving
POS system operations
Inventory management
Sales expertise
Timeline
Front End Manager
Foodcity/K-vat
2023.10 - 2025.09
Hostess/receptionist
Outback Steakhouse
2016.01 - 2023.10
Ashier/customer Service
Hobby Lobby
Associate of Science - Human Resources
Southern New Hampshire University