Work History
Education
Skills
Timeline
Generic

Dawn McCoy

Cuyahoga Falls,OH

Work History

Accounts Payable Clerk

Davey Tree Expert Co.
Kent, OH
11/08/21 - Current
  • Maintained accounts payable files and records in an organized manner.
  • Processed invoices and payments in accordance with company policies and procedures.
  • Entered data into accounting system to maintain accurate financial records.
  • Analyzed purchase orders, contracts, invoices, check requests and other documents related to the accounts payable cycle.
  • Researched and responded to inquiries from vendors regarding invoice status or payment issues.
  • Handled high-volume invoice processing with minimal supervision.
  • Collaborated with vendors, suppliers and staff members across departments to resolve any issues that arose.
  • Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
  • Managed vendor relationships through prompt communication of payment information.

Large Loss Adjuster

Allstate Insurance Co
Hudson, OH
11/08/99 - 11/23/20
  • Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.
  • Assessed liability, negotiated settlements and recommended courses of action for clients.
  • Investigated and reported on the causes of loss or damage to insured property.
  • Liaised with external contractors regarding repairs or replacements required following a loss event.
  • Negotiated settlements with third party representatives, including solicitors and insurers.
  • Developed relationships with internal departments such as underwriting, finance, accounts and customer service teams.
  • Maintained accurate records of all claim activities including investigations, assessments, payments and recoveries.
  • Train and mentor new hires
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Education

Cuyahoga Falls High School
Cuyahoga Falls, OH
01-1996

Skills

  • Microsoft Office (50 wpm)
  • Outlook
  • Team Leadership
  • Database Processing
  • Good communication Skills
  • Report processing
  • Attention to detail & Problem solving
  • Organized
  • Good time management

Timeline

Accounts Payable Clerk

Davey Tree Expert Co.
11/08/21 - Current

Large Loss Adjuster

Allstate Insurance Co
11/08/99 - 11/23/20

Cuyahoga Falls High School
Dawn McCoy