Summary
Work History
Education
Skills
Timeline
Generic

Dawn McEntyre

Courtland,MN

Summary

Dynamic and results-driven professional with extensive experience in the hospitality industry, notably at Bigg Daddys. Proven track record in enhancing customer satisfaction and operational efficiency. Skilled in money handling and problem-solving, with a strong focus on implementing effective systems that drive revenue growth and improve service quality.

Work History

Bartender

Comfrey Bar and Grill
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

FOH Manager

Dugout Bar & Grill
2021 - 2022
  • Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
  • Implemented new menu items in coordination with the chef, boosting overall sales revenue.
  • Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.

Restaurant Manager

Bigg Daddys
2020 - 2021
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.

Manager/Bookkeeper

Teal's Market
2018 - 2020
  • Improved invoice processing efficiency by implementing an automated system for tracking expenses and payments.
  • Assisted in the development of long-term financial plans by providing thorough analysis of company performance indicators.
  • Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable, and business expense processing.
  • Monitored bank account balances closely, transferring funds between accounts as needed to optimize cash management strategy outcomes.

Education

Academic -

Habersham Central Highschool
Mt. Airy, GA
05.1996

Skills

    Proficient in money handling and responsibility

    Customer Service

    Problem solving and reconciliation

Timeline

Bartender

Comfrey Bar and Grill

FOH Manager

Dugout Bar & Grill
2021 - 2022

Restaurant Manager

Bigg Daddys
2020 - 2021

Manager/Bookkeeper

Teal's Market
2018 - 2020

Academic -

Habersham Central Highschool

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