Dawn McGregor

Front Office Lead

Aspen Dental ADMI

07.2013 - Current

Demonstrated strong leadership skills by mentoring junior staff members on proper procedures and etiquette for dealing with customers.
Oversaw daily front office operations, delegating tasks as necessary to maintain an efficient workflow.
Managed financial transactions accurately, balancing cash drawers daily to prevent discrepancies or errors in accounting records.
Improved guest satisfaction by addressing concerns promptly and professionally, resulting in positive feedback from clients.
Handled sensitive client information discretely, adhering to strict confidentiality protocols at all times.
Served as a liaison between guests and other departments within the company, facilitating clear communication channels to address concerns efficiently.
Maintained detailed records of inventory levels in order to prevent shortages and ensure a well-stocked front office environment.
Assisted with the recruitment and hiring process for new front office employees, selecting candidates who demonstrated strong customer service skills and a commitment to excellence.
Reduced customer wait times through effective scheduling and task delegation among staff members.
Coordinated events and meetings on-site, ensuring seamless communication between departments while maintaining high standards of professionalism.
Implemented new procedures for managing appointments and reservations, resulting in fewer scheduling conflicts and better organization.
Provided exceptional customer service by greeting guests warmly, answering questions knowledgeably, and handling requests efficiently.
Assisted in employee training programs, helping to develop a highly capable front office team committed to providing excellent service.
Resolved conflicts between staff members diplomatically, fostering a cohesive team dynamic that facilitated smooth daily operations.
Ensured compliance with all relevant regulations by staying up-to-date on industry best practices related to safety standards and workplace policies.
Enhanced front office efficiency by streamlining administrative processes and implementing new organizational systems.
Developed strong relationships with vendors, ensuring timely delivery of supplies and services needed for optimal front office performance.
Maintained a clean and organized workspace to ensure smooth front office operations and a positive environment for guests.
Increased team morale through regular recognition of outstanding performance among staff members.
Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Performed monthly financial reporting and recorded payments to keep accounting system updated.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Summary

Overview

Work History

Front Office Lead

Education

Certificate of Technical Studies - Dental Assistant

Certificate - Early Childhood Care And Education

Certificate of Technical Studies - Certified Nursing Assistant

No Degree - Business Administration

High School Diploma -

Skills

Timeline

Front Office Lead

Certificate of Technical Studies - Dental Assistant

Certificate - Early Childhood Care And Education

Certificate of Technical Studies - Certified Nursing Assistant

No Degree - Business Administration

High School Diploma -

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