DAWN MCGRUE
Roebling,NJ
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Associate/Night Auditor
Hampton Inn Bordentown
10.2023 - Current
- Provided exceptional customer service by greeting and assisting guests in a professional and friendly manner
- Efficiently checked guests in and out of the hotel, ensuring accuracy of information and timely completion of transactions
- Performed night audit duties, including balancing and reconciling hotel revenues, preparing daily reports, and resolving any discrepancies
- Maintained a clean and organized front desk area, ensuring all necessary supplies and materials were stocked and readily available
- Handled guest inquiries and complaints in a timely and effective manner, striving to resolve issues to the satisfaction of the guest and the hotel.
Front Desk Supervisor
Hampton Inn By Hilton
08.2021 - 10.2023
- Managed and supervised front desk operations, ensuring efcient and smooth workow
- Trained and mentored front desk staff in customer service protocols, resulting in improved guest satisfaction ratings
- Developed and implemented standard operating procedures for front desk activities, enhancing overall efcieny and productivity
- Resolved guest complaints and issues promptly and effectively, maintaining a high level of guest satisfaction
- Monitored and maintained inventory of ofce supplies and equipment, ensuring availability and proper functionality.
Guest Services Agent/Night Audit
Hampton By Hilton Bordentown
04.2020 - 08.2021
- Provided exceptional customer service by greeting and assisting guests in a professional and friendly manner
- Efficiently checked guests in and out of the hotel, ensuring accuracy of information and timely completion of transactions
- Performed night audit duties, including balancing and reconciling hotel revenues, preparing daily reports, and resolving any discrepancies
- Maintained a clean and organized front desk area, ensuring all necessary supplies and materials were stocked and readily available
- Handled guest inquiries and complaints in a timely and effective manner, striving to resolve issues to the satisfaction of the guest and the hotel.
Home Health Aid
Personal Preference Medicaid Program
04.2019 - 04.2020
- Provided personal care and assistance to patients, including bathing, dressing, and grooming
- Administered medications as instructed by healthcare professionals and maintained accurate records
- Assisted patients with mobility and transportation, ensuring their safety and well-being
- Monitored and recorded vital signs, such as blood pressure and pulse, and reported any changes or concerns to healthcare professionals
- Supported patients with daily activities, such as meal preparation, housekeeping, and medication reminders.
Guest Services Agent/Night Audit
Hampton Inn and Suites
08.2018 - 10.2019
- Handled guest check-in and check-out processes, ensuring a smooth and efficient experience for all guests
- Managed reservations and room assignments, optimizing occupancy rates and maximizing revenue
- Provided exceptional customer service, addressing guests' inquiries, concerns, and requests promptly and professionally
- Performed night audit duties, including reconciling daily transactions, preparing reports, and ensuring accuracy of narial records
- Maintained a safe and secure environment by monitoring security systems and responding to emergencies or incidents.
Office Administrator/Receptionist
Edison Job Corps Academy
05.2017 - 03.2018
- Handled front desk operations, including greeting visitors, answering phone calls, and directing inquiries to appropriate staff members
- Handled incoming and outgoing correspondence, including sorting mail, drafting emails, and preparing documents for distribution
- Maintained ofce supplies and equipment inventory, ensuring timely replenishment and coordinating repairs when necessary.
Education
High school diploma -
Burlington Twp High School
Burlington, NJ06.2013
Skills
- Office Administration
- Multi-Line Phone Systems
- Registration
- Credit Card Handling
- Paperwork Processing
- Account Updating
- Scheduling
- System Updates
- Operations Oversight
- Team Building and Supervision
- Rate Changes
- Word Processing
- Hospitality Services
- Conflict Management
- Customer Service Management
- Listening Skills
- Training and Mentoring
- Administrative Skills
- Problem-solving abilities
- Computer literacy
- Scheduling and planning
- Telephone etiquette
- Active listening
Certification
- Basic Life Support - BLS, NATION CPR FOUNDATION - Completion September 19, 2023
Timeline
Front Desk Associate/Night Auditor
Hampton Inn Bordentown
10.2023 - Current
Front Desk Supervisor
Hampton Inn By Hilton
08.2021 - 10.2023
Guest Services Agent/Night Audit
Hampton By Hilton Bordentown
04.2020 - 08.2021
Home Health Aid
Personal Preference Medicaid Program
04.2019 - 04.2020
Guest Services Agent/Night Audit
Hampton Inn and Suites
08.2018 - 10.2019
Office Administrator/Receptionist
Edison Job Corps Academy
05.2017 - 03.2018
High school diploma -
Burlington Twp High School
- Basic Life Support - BLS, NATION CPR FOUNDATION - Completion September 19, 2023
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