Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Timeline
Generic

Dawn McIntyre

Worcester,MA

Summary

Dynamic professional with call center experience at Glass America USA, excelling in customer focus and complaint handling. Proven ability to enhance client satisfaction through effective relationship building and CRM software utilization. Recognized for streamlining processes and improving service efficiency, ensuring timely issue resolution in a fast-paced environment.

Overview

9
9
years of professional experience

Work History

CSR

Glass America Usa
01.2023 - Current
  • Assisted customers with product inquiries and issue resolution
  • Documented customer interactions in Omega system for tracking and follow-up
  • Collaborated with team members to enhance service appointment in a timely manner
  • Managed multiple priorities in fast-paced environment to ensure satisfaction

House Keeper

Compass Facility Services
04.2021 - 02.2023
  • Maintained cleanliness and organization in Doctors offices and common areas, ensuring high standards of hygiene.
  • Operated cleaning equipment effectively, including vacuums, floor buffers, and steam cleaners.
  • Collaborated with team members to complete daily cleaning tasks efficiently and on schedule.
  • Implemented inventory control measures for cleaning supplies, reducing waste and improving efficiency.

BNB Inside Sales Consultant

Staples Corporation
08.2016 - 07.2022
  • Developed and maintained strong client relationships to drive customer satisfaction.
  • Executed targeted outreach campaigns, increasing lead generation effectively.
  • Analyzed customer data to identify trends and inform sales strategies.
  • Collaborated with cross-functional teams to streamline sales processes.

Education

No Degree - TRAVEL TOURISM

DUDLEY HALL CAREER INSTITUTE
Worcester, MA
09-1992

High School Diploma -

NORTH HIGH SCHOOL
Worcester, MA
05-1990

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • CRM software
  • Microsoft outlook
  • Relationship building
  • Documentation
  • Payment processing
  • Data entry
  • Office equipment proficiency
  • Scheduling
  • Call management
  • Administrative support

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

On-Site

Important To Me

Career advancementWork-life balancePersonal development programsHealthcare benefitsPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing

Timeline

CSR

Glass America Usa
01.2023 - Current

House Keeper

Compass Facility Services
04.2021 - 02.2023

BNB Inside Sales Consultant

Staples Corporation
08.2016 - 07.2022

No Degree - TRAVEL TOURISM

DUDLEY HALL CAREER INSTITUTE

High School Diploma -

NORTH HIGH SCHOOL

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