Summary
Work History
Education
Skills
Affiliations
Volunteer
Dawn McKinney

Dawn McKinney

Carlisle,OH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Work History

Historical Home Restoration Specialist

D&M Custom Painting And Home Repairs, LLC-Co-Owner
Carlisle, OH
06.2018 - Current
  • Submit proposals by preparing scope of work, and cost analyst. Prepare written contracts, and work scheduling.
  • Create marketing brochures, consult with customers on color palette, design and structural integrity.
  • Perform on site duties such as: painting interior/exterior. Detail exterior paint. Assist with box gutter tear out, copper fabrication, and installation. Soffit re-build. Operate lift equipment, and tear down/set up scaffold.


Operations Manager-Steelmaking

AK Steel - Middletown
Middletown, OH
10.2007 - 06.2018
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Evaluated quality problems and set up re-works to identify and resolve issues.
  • Rejected defective products and approved correct products.
  • Adhered to all legal, safety and health standards.
  • Increased customer satisfaction through adherence to quality standards and customer requirements.
  • Lead a team of (4) Shift Managers to oversee daily duties of mill crews.
  • Ensure all employees were following OSHA safety standards, wearing proper PPE equipment, and creating awareness of dangerous surroundings.
  • Investigate incidents/accidents in work area and report to Plant Manager and Corporate, findings and outcome.
  • Maintain all machinery, cranes, and equipment in shipping area. Partner with contractors/maintenance for repair and follow up.
  • Ensure that all scheduled trucks and rail cars are loaded timely. Be accountable for delays.
  • Aware of union labor contract rules for safety, scheduling, discipline, and arbitration hearings. Document pertinent information of all employees. Partner with IR and Union Delegates for discipline. Administer accordingly.
  • Maintain all supplies and tools. Schedule repair as needed. Order supplies monthly within budget (approximately $300,000.00)
  • Weekly schedule for hourly employees of approximately 60.
  • Conduct monthly safety audits in other departments with executive management for safety adherence. Follow up plan for improvements.
  • Developed and lead several safety projects in shipping.
  • Conducted monthly training sessions to hourly employees on GSO/OSHA safety standards.

Operations Supervisor

Paramount's Kings Island
Mason, OH
03.2003 - 01.2006
  • Oversee Call Center, ticket cage, and data entry.
  • Process season pass and ticket sales. Upsell additional promotions to guests.
  • Manage team of approximately 40 hourly workers.
  • Maintain weekly schedules for hourly based on promotions and call volume times.
  • Motivated and trained employees to maximize team productivity.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Resolved guest complaints timely and follow up as needed.

Retail Supervisor/Visual Merchandising

Kohl's Department Stores, Inc
Loveland, OH
10.2002 - 06.2003
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Trained and oriented associates to maximize team performance.
  • Coordinated merchandising displays, signage and sales enablement.
  • Engaged associates in daily operations through open communication and upbeat team meetings.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Resolved escalated customer issues.
  • Interviewed potential applicants for hourly work.

Sales Supervisor-Call Center

Victoria's Secret Direct-Limited Brands, Inc
Kettering, OH
01.1995 - 06.2002
  • Achieved sales goals and service targets through actively training sales team, and following upsell techniques.
  • Built relationships with customers and community to establish long-term business growth.
  • Organized promotional events within the company to increase morale, and sales growth.
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
  • Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
  • Completed Management of Institute Excellence program (3 year training corse) through corporate.
  • Attended all training sessions at headquarters as required.
  • Maintained a top level performing team consistently in sales. Received outstanding management quarterly award with shares of stock.
  • Hired, supervised and coached employees on sales strategies to optimize performance.
  • Coached and developed new manager trainees to fill leadership positions to boost company growth.
  • Prepared sales presentations for executive management showing success to create seasonal managers, utilizing abundant cost savings. Company executed plan.

Education

No Degree - Marketing/Management

Ohio Technical Center At Vantage Career Center
Van Wert, OH

No Degree - Communications

Wright State University
Dayton, OH

High School Diploma -

Wayne Trace High School
Haviland, OH
05.1990

Skills

  • Detail Oriented
  • Problem-Solving
  • Written Communication
  • Organization and Time Management
  • Teamwork and Collaboration
  • Self-Motivated
  • Teambuilding
  • Reliable
  • Excellent Communication

Affiliations

  • Current Board Member for Carlisle Area Historical Society. Plan events to raise money for non-profit. Organize and lead Holiday Home Tour. Partner with Franklin Historical Society. Created marketing brochures, advertisement. Delegated volunteer recruitment, sponsorships, and new membership.
  • Former Board Member of SORG Opera House, Middletown, OH. Non-profit. Secretary of board. Leader of volunteer recruitment, fundraising, ordering concessions.
  • Former activity leader for United Way programs at AK Steel within department. Angel tree program, local food pantry, project improvements at men/women's homeless shelter, summer lunch program, donating school supplies, and light crew for Smith Park christmas lights.

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Dawn McKinney