Dawn McLaughlin
Washington,DC
Summary
Dedicated healthcare administrative professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
30
30
years of professional experience
Work History
Manager
MEDSTAR WASHINGTON HOSPITAL CENTER, Patient Access Services
Washington, DC
10.2000 - Current
- Coordinate activities of assigned Central Financial Clearance staff, consisting of approximately 15-20 representatives, and 1 Assistant Manager
- Prepare staff schedules and necessary contingency/emergency staffing plans
- Interview, hire, orient, train, counsel, and discipline and/or discharge of designated staff
- Orient and train staff in conjunction with Quality Assurance/Training Coordinator, ensuring staff is appropriately trained
- Conduct monthly staff meetings and daily huddles
- Completes Mid-Year and Final Evaluation in Talent Manager
- Completes daily payment close out in US Bank
- Completes bi weekly payroll in Centricity
- Completes daily/weekly QA Audits of patient registrations
- Ensure staff meet set standards
- Monitor patient and registration processes to ensure prompt, accurate, and courteous registration process
- Communicate with Director regarding activities associated with assigned responsibilities and communicate any delays in service or financial clearance
- Assist in development and evaluation of policies to maintain compliance with applicable government or payer related regulations
- Registration Admission Representative II - Bed Management
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
ER Registration Representative- Bed Management
Medstar Washington Hospital Center
Washington , DC
04.1997 - 10.2000
- Received, processed, and expedited requests for hospital bed assignments from internal sources, including Emergency Services and clinics, as well as from external physician offices or other medical facilities based on assignment criteria
- Coordinated bed assignment with Bed Management and Environmental Services
- Entered all required patient demographic and insurance information prior to bed assignment
- Conducted bedside interviews to gather demographic and insurance information and obtained signature on patient consent/release forms
- Perform patient status conversions, completed internal transfers involving re-assignment of beds between hospital services, while entering changes into systems appropriately
- Reviewed patient numbering and made corrections as necessary
- Updated all applicable system logs as beds were assigned
- Maintained records of daily productivity logs and accurate account of hospital's census
- Printed reports, activity sheets, and census details as requested
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Registered and verified patient records before triage with most up-to-date information.
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered multi line phone calls for over 25 physicians, nurses and staff
- Performed various administrative tasks by filing, copying and faxing documents
Unit Clerk
Medstar Washington Hospital Center
Washington, DC
07.1993 - 04.1997
- Greeted patients, visitors and physicians and provided appropriate assistance
- Answered phone calls to the unit, relayed information as appropriate, and responded to or relayed patient call bell requests
- Transcribed physician orders directly to the nursing and medication kardexes
- Recopied medication and nursing kardexes as appropriate
- Entered and updated physician orders and unit charges into the computer
- Charted patient vital signs as recorded by nursing personnel
- Initiated and completed clerical functions regarding the admission, discharges, and transfers of patients
- Faxed physician orders to the Pharmacy
- Filed laboratory, x-ray and progress reports in the appropriate patient medical chart
- Promptly notified charge nurse of abnormal test results received by telephone
- Completed and ensured delivery of unit census and patient acuity summaries
- Prepared new charts and delivered discharge patient charts to the Medical Records Department
- Answered multi-line telephone system, provided information and directed calls.
- Assisted with medical coding and billing tasks
- Organized and maintained patient chart filing system to promote quick data finding for staff
Education
Certification -
University of The District of Columbia
District Of Columbia Diploma - General Curriculum
Cardozo High School
District Of Columbia 06.1993
Skills
- Complex Problem-Solving
- Managing Employee Relations
- Team Leadership
- Customer Relationship Management
- MS Office
- Clerical Support
- Analytical and Critical Thinking
- EMR Systems
- Authorization Verification
- Reporting Tools
- Data Collection Management
- Microsoft PowerPoint
Timeline
Manager
MEDSTAR WASHINGTON HOSPITAL CENTER, Patient Access Services
10.2000 - Current
ER Registration Representative- Bed Management
Medstar Washington Hospital Center
04.1997 - 10.2000
Unit Clerk
Medstar Washington Hospital Center
07.1993 - 04.1997
Certification -
University of The District of Columbia
Diploma - General Curriculum
Cardozo High School
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