Dawn McLaurin
Upland,CA
Summary
Well-qualified Customer Service Assistant familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
1
1
year of professional experience
Work History
Customer Service Assistant
Primerica
03.2024 - Current
- Develop strong relationships with customers, establishing trust and loyalty through attentive service.
- Maintain accurate records of customer interactions, inputting data into CRM systems for tracking purposes. Gather and verify data from customers to promote marketing initiatives. Follow up with customers about resolved issues to maintain high service standards.
- Make follow-up phone calls to clients to see if they need help with our products.
- Maintain accurate records of customer interactions, inputting data into CRM systems for tracking purposes.
Reading Tutor
TCWGlobal
01.2023 - Current
- Maintain accurate records of tutoring sessions, tracking attendance, goals achieved, and areas requiring continued focus.
- Identify learning needs and implement fun and engaging learning activities to help students advance.
- Improved students'' reading fluency through tailored lesson plans and engaging activities.
- Develop strong rapport with students, fostering supportive learning environment that empowers them to succeed.
- Conduct assessments to determine comprehensive understanding of materials. Teach students remotely using online video chat platforms and other delivery channels. Work with first-grade students on reading comprehension.
Education
Associates - Executive Secretary
Bryant & Stratton College
Syracuse, NY1988
High School Diploma -
William Nottingham High School
Syracuse, NYSkills
- Clerical Support
- CRM Software
- Professional telephone demeanor
- Call Documentation
- Customer Data Confidentiality
- Administrative and Office Support
- Customer Relationship Management (CRM)
- MS Office
Timeline
Customer Service Assistant
Primerica
03.2024 - Current
Reading Tutor
TCWGlobal
01.2023 - Current
Associates - Executive Secretary
Bryant & Stratton College
High School Diploma -
William Nottingham High School