Dawn McLaurin
Upland,CA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
26
26
years of professional experience
Work History
Remote Customer Service Assistant
Primerica
Vancouver, WA
03.2024 - Current
- Assisted customers over the phone, providing helpful information regarding products and services.
- Updated customer records with relevant information.
- Maintained accurate CRM database by entering and regularly updating client information.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
Remote Reading Tutor
TCW Global
San Diego, CA
01.2023 - 05.2024
- Monitored the progress of each student's development in reading proficiency through assessments and evaluations.
- Developed and implemented lesson plans to help students improve their reading comprehension skills.
- Utilized technology such as online resources and interactive software programs to supplement instruction.
- Demonstrated effective classroom management techniques while working with small groups or individuals.
- Conducted assessments to determine comprehensive understanding of materials.
- Provided positive feedback often to encourage continued reading success.
Secretary/Office Coordinator
Syracuse University
Syracuse, NY
10.2000 - 09.2001
- Coordinated meeting logistics such as room reservations and catering services.
- Answered incoming phone calls, responded to inquiries, and transferred calls as needed.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
Administrative Assistant
The MONY Group
Syracuse, NY
10.1998 - 02.2000
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked on Affirmation Action Reporting for the Director.
- Inputted applications into our tracking system.
- Typed job postings.
- Answered phones for the HR Department.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Associates Degree - Business
Bryant & Stratton Business School
Syracuse, NYHigh School Diploma -
William Nottingham High School
Syracuse, NYSkills
- Clerical Support
- Data Entry
- CRM Software
- Customer Service
- Active Listening
- Microsoft Office expertise
- Interpersonal Skills
- Problem Resolution
- Problem-solving abilities
- MS Office
- Customer Relationship Management (CRM)
- Written Communication
Timeline
Remote Customer Service Assistant
Primerica
03.2024 - Current
Remote Reading Tutor
TCW Global
01.2023 - 05.2024
Secretary/Office Coordinator
Syracuse University
10.2000 - 09.2001
Administrative Assistant
The MONY Group
10.1998 - 02.2000
Associates Degree - Business
Bryant & Stratton Business School
High School Diploma -
William Nottingham High School