DAWN MCMILLAN
Largo,FL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detailed PFS Associate known for having great organizational skills as well as working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
19
19
years of professional experience
Work History
Manager
BayCare
CLEARWATER, FL
03.2017 - Current
- Created monthly reports (Productivity, PSI, Self Pay) for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow.
- Monitored budgets and expenditures to ensure cost-effectiveness.
- Resolved conflicts between team members by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Developed yearly goals for each department.
- Ensured compliance.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Entered time and attendance logs in preparation for payroll.
- Conducted quality, timely performance feedback and performance appraisals.
- Created training modules and documentation to train staff.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency and quality.
Coordinator Admitting/Registration
Mease Dunedin Hospital
Clearwater
08.2010 - 03.2017
- Duties include: Patient Satisfaction, registration, coordinate schedules and manage Team Members, Quality check registrations, Implementing new processes, ordering, finance office, training new Team Members, Kronos, front desk check in, knowledge of insurance codes authorizations, radiology, admitting and trouble shoot and fix work equipment.
Coordinator Admitting/Registration
Morton Plant Hospital
Clearwater
08.2005 - 08.2010
- Duties include: Patient Satisfaction, registration, coordinate schedules and manage Team Members, Quality check registrations, Implementing new processes, ordering, finance office, training new Team Members, Kronos, front desk check in, knowledge of insurance codes authorizations, radiology, admitting and trouble shoot and fix work equipment.
Education
Some College (No Degree) - Studies in Travel/Tourism/Hotel Management
Beal College
Bangor MESkills
- Microsoft Office/Word
- HDX system
- Mic-Infor
- Cerner ERS
- FirstNet
- Microsoft Excel
- Microsoft PowerPoint
- Financial Management
- Operations Management
- Policy Implementation
- Expense Tracking
- Staff Development
- Strategic Planning
- Performance Management
- Staff Training and Development
- Budget Control
- Complex Problem-Solving
- Team Leadership
- Time Management
- Verbal and Written Communication
- Performance Evaluations
- Key Performance Indicators
Timeline
Manager
BayCare
03.2017 - Current
Coordinator Admitting/Registration
Mease Dunedin Hospital
08.2010 - 03.2017
Coordinator Admitting/Registration
Morton Plant Hospital
08.2005 - 08.2010
Some College (No Degree) - Studies in Travel/Tourism/Hotel Management
Beal College