Dawn M. Cole
Gastonia
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Pawnbroker
Atascadero Jewelry & Loan
07.2013 - 06.2022
- Accepted and submitted payments to resolve outstanding loan balances or purchases of new items.
- Explained store policies and procedures to customers and responded to questions about loan terms in English and Spanish.
- Evaluated item quality and value to determine correct offer amounts.
- Recorded details of each loan or sale transaction, including model number, brand and customer contact information.
- Delivered immediate, friendly and knowledgeable service to customers seeking to bring in or purchase merchandise.
- Maintained and produced end of month/year reports. Administrative support for owners.
Police Dispatcher
Morro Bay Police Department
03.2012 - 06.2013
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
- Received and processed 9-1-1 emergency calls to dispatch emergency services.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Administrative Specialist
Various
01.1989 - 01.2011
- Developed successful filing system to increase ability to retain and recover documents, reports and records.
- Answered and routed telephone calls and took messages.
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems, office layout and budgetary requirements.
- Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
- Maintained office supplies by checking inventory and ordering items.
- Connecticut Medical Ins. Co. 1990-1996 Receptionist/Underwriter
- Discover Re Insurance Co. 1996-1998 Admin Supervisor
- Sorema Insurance Co. 1998-1999 Sr. Admin Specialist
- The Floor Store 1999-2002 Cust Service/Admin
- Templeton Community Church 2002-2005 Office Manager
- Target, Inc. 2005-2009 Flow Team Member (Unload Trucks & Stock Shelves)
Education
Some College (No Degree) - Business Administration
Middlesex Community College
Middletown, CTSkills
- Negotiation and Communication (Including Basic Spanish)
- Documentation Skills
- Critical Thinking
- Reliable & Trustworthy
- Extensive Customer Service Skills
- Cash flow management
- Effective communicator
- Teamwork orientation
Certification
- Property & Casualty Insurance License, Connecticut
- Notary Public, Connecticut
- Advanced Microsoft Word and Excel Certificate
- Peace Officer Standards and Training Certificate (POST), California
Timeline
Pawnbroker
Atascadero Jewelry & Loan
07.2013 - 06.2022
Police Dispatcher
Morro Bay Police Department
03.2012 - 06.2013
Administrative Specialist
Various
01.1989 - 01.2011
Some College (No Degree) - Business Administration
Middlesex Community College
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