Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawn Meksomphone

Baltimore,MD

Summary

Cordial Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 20 years of relevant work experience to your team.

Overview

30
30
years of professional experience

Work History

Patient Access Specialist

Promedica Senior Care
07.2020 - Current

Responsible for managing referrals from key hospital and other care setting and ensuring a smooth transition of care for patients discharging from a care setting to our centers. Additionally the Post Acute Patient Access Specialist will develop a strong relationship with the key referral hospital personnel and identify new opportunities for partnering and growth.

- Admission Process

-Sales Process

-Administrative Duties

-General Duties

Admission Coordinator

Promedica Senior Care
04.2003 - 07.2020
  • Assisted in patient admission process based on federal and state laws.
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.
  • Build close relationship with hospital referral sources
  • Admission Contracts with patients and families
  • Tour with prospective future client
  • Ensure all rooms is ready for new patients
  • work closely with Administrator and Director of nursing

Ancillary Manager

Manorcare Care Health Services
03.2001 - 04.2003

-Responsible for all medical Equipments and medical supplies for entire facility.

- Maintaining par level of medical supplies to all nursing units and building

- month end medical building for the facility

- contact with outside vendors for rental contract on medical supplies and Equipments as needed

Geriatric Nursing Assistant

Manorcare
10.1992 - 03.2001
  • Referenced patient care plan to feed, bathe, dress, take vital signs and promote other individualized care while maintaining patient comfort and dignity.
  • Lifted, moved, transferred and transported patients using proper body mechanics to prevent accidents.
  • Coordinated work tasks with other units and personnel to encourage smooth and efficient flow of information.
  • Observed patients for changes in condition or behavior and reported developments to licensed nursing personnel.

Education

No Degree - General Studies

Wheeling Jesuit University
Wheeling, WV
08.1988

High School Diploma -

York Vocation Technical High Scool
York, PA
06.1987

Skills

  • Communicating to Patients and Families
  • Customer Satisfaction
  • Calm and Effective Under Pressure
  • Explaining Policy and Procedures
  • Multitasking and Organization
  • Patient Confidentiality and Data Security
  • Administrative and Office Support
  • Customer Service
  • Insurance Company Knowledge
  • Benefits Explanations
  • Punctual and Hardworking

Timeline

Patient Access Specialist

Promedica Senior Care
07.2020 - Current

Admission Coordinator

Promedica Senior Care
04.2003 - 07.2020

Ancillary Manager

Manorcare Care Health Services
03.2001 - 04.2003

Geriatric Nursing Assistant

Manorcare
10.1992 - 03.2001

No Degree - General Studies

Wheeling Jesuit University

High School Diploma -

York Vocation Technical High Scool
Dawn Meksomphone