Dawn Michel
Metairie,LA
Summary
Dedicated professional with a strong focus on creating strategic pathways to enhance profitability and improve guest relations. Committed to maintaining consistent service for guests and staff. Skilled in problem-solving, organization, and effectively training and motivating team members to achieve success in a competitive environment.
Overview
28
28
years of professional experience
1
1
Certification
Work History
General Manager
Station 6
01.2021 - 01.2025
- Bartended, served, and acted as a trainer briefly from 11/2016-10/2017 after leaving Besh Steakhouse while I searched for my next management role
- Supervised activities of dining room & kitchen staff to maintain service levels, ensure a clean and safe area, and support guest needs
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction
- Managed budgets, executed payroll, training, scheduling, and contract negotiations.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation during a challenging time
- Built and maintained loyal, long-term customer relationships and team members
Restaurant Manager
Ruth Chris Steakhouse
11.2017 - 12.2020
- Oversaw the recruitment, hiring, onboarding, employee certifications, scheduling, and evaluation of employees
- Resolved customer complaints professionally to maintain positive relationships with guests
- Managed budgets, accounts payable, and payroll
- Ensured compliance with all food safety regulations and sanitation standards
- Maintained bar pars and performed weekly bar inventories, as well as executed all wine dinners to drive sales, working closely with the sales manager
- Completed thorough opening, closing, and shift change line checks to maintain operational standards each day
- Fostered a positive work culture by promoting teamwork, transparent communication, and employee recognition
- Enhanced employee productivity by implementing comprehensive training programs and professional development opportunities.
Restaurant Supervisor
Besh Steak, Caesars Entertainment Corporation
10.2015 - 11.2016
- Assumed total responsibility for all daily operations of a 300-seat restaurant
- Responsible for personnel priorities, including interviewing, training, coaching, conducting performance reviews, and responding to employee complaints
- Planned, supervised, and monitored the work of team members
- Ensured legal compliance with federal, state, and gaming laws
- Maintained efficient scheduling and inventory levels
Food Server
Besh Steakhouse
06.2006 - 10.2015
- Mastered menu knowledge and took continuous wine classes to be able to describe and recommend wines and specialty cocktails to guests
- Provided efficient and friendly service, developed numerous call tables, and maintained many relationships through the years.
- Participated in teamwork, running sidework, and maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests
- Assisted in training new servers, sharing best practices for excellent customer service.
Food Server
Ortanique on the Mile
08.2003 - 05.2006
- Greeted guests in a friendly and welcoming manner
- Provided excellent customer service by taking orders accurately, anticipating needs, responding promptly to requests, and following up to ensure satisfaction
- Cultivated relationships with guests and created numerous call tables and repeat guests.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service.
Spanish Teacher
Destrehan High School
08.2002 - 06.2003
- Taught Spanish I and II to 10th-12th graders using various teaching methods, focusing on multiple intelligences and different learning styles
Sales Associate
Macy's Esplanade
01.1997 - 01.2003
- Provided excellent customer service and assisted customers in shoe selections
- Exceeded sales goals and quickly became shoe specialist
Education
Cabrini High School
New Orleans, LABachelor of Arts - Secondary Education Spanish
University of New Orleans
Skills
- Excellent Communication Skills
- Decision Making Skills
- Problem Solving Skills
- Great Interpersonal Skills
- Training and development
- Financial administration
Certification
- WSET Wine intermediate level
- Master of Sommelier Beginner level
- Servsafe Manager-current
- Servsafe Alcohol-current
Major Strengths
- Professional
- Proactive
- Conscientious
- Team player
- Dedicated
- Task Oriented
Languages
Spanish
Full Professional
Timeline
General Manager
Station 6
01.2021 - 01.2025
Restaurant Manager
Ruth Chris Steakhouse
11.2017 - 12.2020
Restaurant Supervisor
Besh Steak, Caesars Entertainment Corporation
10.2015 - 11.2016
Food Server
Besh Steakhouse
06.2006 - 10.2015
Food Server
Ortanique on the Mile
08.2003 - 05.2006
Spanish Teacher
Destrehan High School
08.2002 - 06.2003
Sales Associate
Macy's Esplanade
01.1997 - 01.2003
Cabrini High School
Bachelor of Arts - Secondary Education Spanish
University of New Orleans
Similar Profiles
Robert MercerRobert Mercer
Volunteer Firefighter at County of Brant Station 6 OnondagaVolunteer Firefighter at County of Brant Station 6 Onondaga
Joshua LongJoshua Long
Director of Operations at 6 ENTERPRISES (6 ‘N The Mornin'/6 @ Nite)Director of Operations at 6 ENTERPRISES (6 ‘N The Mornin'/6 @ Nite)
Pedro VillarrealPedro Villarreal
Construction Supervisor at Construcciones Y Maquinaria SEF (Railway Track Laying Service of the Mayan Train, Section 6 Front 6)Construction Supervisor at Construcciones Y Maquinaria SEF (Railway Track Laying Service of the Mayan Train, Section 6 Front 6)
Kiera WilliamsKiera Williams
Equipment Technician at SBM ManagementEquipment Technician at SBM Management
Louis Puissegur IV, CPALouis Puissegur IV, CPA
Assurance Manager at EisnerAmperAssurance Manager at EisnerAmper