Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Dawn Miers

Marquand,MO

Summary

Dynamic supervisor with a proven track record at United Enterprises, Inc., enhancing team productivity through effective workflow management and conflict resolution. Skilled in operations management and employee motivation, I successfully implemented safety protocols, fostering a secure work environment while improving customer satisfaction and team efficiency.

Overview

9
9
years of professional experience

Work History

Supervisor

United Enterprises, Inc
09.2021 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Customer Service Representative

Hutson's Big Sandy Superstore
06.2020 - 09.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Accounts Payable Clerk

Buchheit
11.2019 - 06.2020
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Prepared vendor invoices and processed incoming payments.
  • Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
  • Maintained good working relationships with vendors and resolved disputes.

Office Manager

Neal & Sons Florring
04.2016 - 11.2019
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

Education

Travel And Tourism

Sanford–Brown
Granite City, IL
09.1989

General Studies -

Desert View High School
Tucson, AZ
05.1988

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Decision-making
  • Complex Problem-solving
  • Inventory control
  • Staff development
  • Staff discipline
  • Analytical thinking
  • Team building
  • Processes and procedures
  • Operations management
  • Process improvement
  • Process monitoring and improvement
  • Relationship building
  • Schedule development
  • Policy enforcement
  • Public speaking
  • Priority management
  • Conflict resolution
  • Inventory oversight
  • Expectation setting
  • Business administration
  • Financial management
  • Waste reduction
  • Business development
  • Verbal and written communication
  • Safety protocols
  • Coaching and mentoring
  • Policy and procedure development
  • Payroll processing
  • Risk management
  • Department organization
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking Abilities
  • Multitasking
  • Time management
  • Effective communication
  • Adaptability and flexibility
  • Organizational skills
  • Professionalism
  • Reliability
  • Self motivation
  • Time management abilities
  • Problem-solving abilities

Additional Information

While working at Neal & Sons. I sold flooring and furniture. I do have a 15 year plus experience in sales of home furnishings.

Timeline

Supervisor

United Enterprises, Inc
09.2021 - Current

Customer Service Representative

Hutson's Big Sandy Superstore
06.2020 - 09.2021

Accounts Payable Clerk

Buchheit
11.2019 - 06.2020

Office Manager

Neal & Sons Florring
04.2016 - 11.2019

Travel And Tourism

Sanford–Brown

General Studies -

Desert View High School

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Dawn Miers