Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Dawn Miller

Carrollton,GA

Summary

Customer-centric and service-minded employee with approachability and outward-facing patience and generosity. Meticulously organized, both personally and professionally. Reliable source for customers of varying needs.

Overview

6
6
years of professional experience

Work History

Retail Parts Professional

Advance Auto Parts
Bremen, GA
07.2020 - 03.2022
  • Trained and managed associates in customer service and sales techniques.
  • Developed innovative and creative merchandise displays to drive point-of-sale purchases.
  • Resolved customer service issues promptly.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Completed routine store inventories.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Optimized store displays and appearance via strategic merchandising.
  • Examined merchandise to verify correct pricing and attractive displays.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.

Retail Sales Associate

Advance Auto Parts
Carrollton, GA
12.2016 - 07.2020
  • Maintained clean sales floor and straightened and faced merchandise.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Helped customers complete purchases, locate items and join reward programs.
  • Greeted customers and helped with product questions, selections and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Issued receipts and processed refunds, credits or exchanges.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Supported loss prevention goals by monitoring shopper behavior.

Retail Sales Associate

Belk
CARROLLTON, GA
08.2016 - 01.2017
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Issued receipts and processed refunds, credits or exchanges.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Supported loss prevention goals by monitoring shopper behavior.

Machine Operator

Randstad @ Honda Lock-America
Bremen, GA
01.2016 - 08.2016
  • Operated machining equipment safely with team of operators.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances.
  • Set up and operated various machine tools and jigs to produce precision parts.
  • Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.

Education

High School Diploma -

Bowdon High School
Bowdon, GA

Skills

  • Customer Interaction
  • Consultative Sales Approach
  • Customer Needs Assessments
  • Store Merchandising
  • Visual Displays
  • Store Layouts
  • Cash Register Operations
  • Cash Counting
  • Opening and Closing Procedures
  • Bank Deposits
  • Goal Attainment
  • Safety Policies and Procedures

Hobbies

Organization:


I am very detailed oriented and enjoy organizing anything possible to make life easier! Everything should have a proper place, proper storage container, and be properly labeled. All folders should be color coded by category as well as alphabetized in its category. I take pride after organizing things because it shows the hard work that was put in it to turn the mess into a space to be proud of because it is now nice, neat, and organized.

Timeline

Retail Parts Professional

Advance Auto Parts
07.2020 - 03.2022

Retail Sales Associate

Advance Auto Parts
12.2016 - 07.2020

Retail Sales Associate

Belk
08.2016 - 01.2017

Machine Operator

Randstad @ Honda Lock-America
01.2016 - 08.2016

High School Diploma -

Bowdon High School

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Dawn Miller