Dawn Miller
Pine Knot,KY
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Senture
London, KY
12.2023 - Current
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Service Representative
Conduent
London, KY
02.2021 - 10.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Sunbright High
Sunbright, TN05-1994
Skills
- Inbound and Outbound Calling
- Product Knowledge
- Data Entry
- Appointment Scheduling
- Complaint resolution
- Account updating
- Research
- Customer Service
- Payment Processing
- Complaint Handling
- Document Control
- CRM Software
- High-energy attitude
- Documentation
- Conflict Resolution
- Credit card payment processing
- Positive and professional
- Microsoft Outlook
- Professional telephone demeanor
- Courteous demeanor
- Active Listening
- Adaptive team player
- De-Escalation Techniques
- Typing 35 WPM
- Problem-solving abilities
- Customer Relationship Management (CRM)
- Researching
References
References available upon request.
Timeline
Customer Service Representative
Senture
12.2023 - Current
Customer Service Representative
Conduent
02.2021 - 10.2023
High School Diploma -
Sunbright High