Dawn Miller
Summerville,SC
Summary
Highly motivated and results-oriented District Manager with 26 years of experience in the eyecare and health industry. Proven track record of success in driving revenue growth, exceeding performance targets, and building high-performing teams. Expertise in strategic planning, operational efficiency, and customer satisfaction. Seeking a challenging leadership role in order to leverage learned skills and experience to contribute to the success of a dynamic organization.
Overview
26
26
years of professional experience
Work History
District Manager
MyEyeDr
05.2022 - Current
- Spearheaded 21 locations to exceed revenue goals by $3.5 million, surpassing yearly projections in 2023.
- Cultivated a high-performing leadership team through targeted talent identification, development, and promotion.
- Streamlined processes and proactively managed tasks to consistently meet deadlines across individual and team projects.
- Generated comprehensive financial and operational reports, providing key insights for management to refine business strategies.
- Completed the Multi-Unit Emerging Leaders Program, enhancing skills in leadership, operations, and team development.
- Developed and executed strategic plans that drove business growth and aligned with overarching organizational objectives.
General Manager
MyEyeDr
06.2017 - 05.2022
- Transformed 4 underperforming offices into high-producing locations through comprehensive staff training and targeted strategies to overcome operational challenges.
- Increased revenue by approximately 25% YOY optimizing customer service protocols and implementing effective inventory management practices.
- Consistently exceeded customer expectations, achieving and surpassing customer service goals.
- Created and implemented a comprehensive training guide for General Managers across the region containing over 200 stores, standardizing best practices and elevating overall team performance.
- Monitored financial performance, established budgets, and controlled expenses to ensure financial stability and drive long-term organizational growth.
Licensed Dispensing Optician
Dr. Marion Kenney
06.1998 - 06.2017
- Increased sales through expert product knowledge, effectively educating patients on lens types, materials, coatings, and appropriate frame selection based on individual needs and preferences.
- Collaborated closely with the optometrist to provide a seamless and positive patient experience throughout eye exams and prescription updates.
- Educated patients on proper eyewear care and maintenance, ensuring the long-lasting functionality of their glasses and maximizing customer satisfaction.
- Assisted clients with frame selection, considering factors such as face shape, skin tone, and personal style to enhance their appearance and confidence.
Education
Bachelor of Science - Business Administration
Capela University
Minneapolis, MN04-2018
Skills
- Relationship building and management
- Teamwork and Collaboration
- Excellent Communication
- Friendly, Positive Attitude
- Microsoft Office
- Customer Service
- Critical Thinking
- Problem-Solving
Timeline
District Manager
MyEyeDr
05.2022 - Current
General Manager
MyEyeDr
06.2017 - 05.2022
Licensed Dispensing Optician
Dr. Marion Kenney
06.1998 - 06.2017
Bachelor of Science - Business Administration
Capela University
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