Summary
Overview
Work History
Education
Skills
Timeline
Generic

DAWN MILLER

Pace,FL

Summary

Dedicated foodservice professional with experience in customer service, food handling, preparation, POS transactions seeking management position with opportunities for advancement. Experience with monitoring and promoting health and regulatory standards for safety. Level headed professional who remains calm and effective in stressful situations.

Overview

25
25
years of professional experience

Work History

Operation Manager

Sodexo West Florida Hospital
08.2021 - Current
  • Direct day-to-day operation, focused on attaining key business metrics, continuous improvement initiatives and 6-member supervisor team with related direct reports
  • Amplified organizational quality standards by delivering 18% increased quality during an 8-month time frame
  • Maximized productivity and management system by establishing specific goals and managing operation
  • Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques

Senior Supervisor

Sodexo West Florida Hospital
04.2019 - Current
  • Knowledge of employee policies and procedures and supervisory techniques
  • Preform tasks as requested by management team on weekly, bi-weekly and monthly basis in regards to development and promotion of additional menu options to increase daily retail sales
  • Promote employee growth, efficiency, morale and teamwork by coordinate employee engagement events
  • Oversee and assist with maintaining CaterTrax for onsite catering and special events
  • Determine work procedures, prepare work schedules and expedites work flow for Sodexo employee workers
  • Assist with month end reports, daily sales reports and organization of invoices

Catering Associate/ Retail Supervisor

Sodexo West Florida Hospital
08.2000 - 04.2019
  • Manage, supervise and provide quality assurance for catering function, including venue identification and reservation, menu design, food and beverage quality assurance and onsite catering set up and breakdown
  • Organize and direct catering vendors and foodservice staff and maintain food quality standards
  • Train and onboard personnel to ensure the adherence of Sodexo HACCP, risk management and attendee dietary restrictions while maintain compliance with all Sodexo Policies and Procedures
  • Coordinate and Collaborate with the Executive Chef, supervisor and the management team to identify and implement process improvements, employee development opportunities

Education

BUSINESS MANAGEMENT -

PENSACOLA STATE COLLEGE
05.2001

Skills

  • Knowledge of foodservice industry standards and best practices
  • Ability to communicate effectively
  • Strong attention to detail
  • Proficient with Microsoft Word
  • Proficient with Microsoft Excel
  • Proficient with Microsoft Outlook
  • Proficient with CaterTrak
  • Proficient with POS Transaction System
  • ServSafe Certified
  • Scheduling and planning
  • Operational efficiency
  • Health and safety compliance
  • Performance reporting
  • Customer relationship management
  • Customer relations specialist

Schedule oversight

  • Logistics management
  • Cross-functional coordination
  • Customer service
  • Problem-solving
  • Employee relations and conflict resolution

Team leadership

Timeline

Operation Manager

Sodexo West Florida Hospital
08.2021 - Current

Senior Supervisor

Sodexo West Florida Hospital
04.2019 - Current

Catering Associate/ Retail Supervisor

Sodexo West Florida Hospital
08.2000 - 04.2019

BUSINESS MANAGEMENT -

PENSACOLA STATE COLLEGE

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