Dawn Miller
Customer Service
Marrero,LA
Summary
Customer-focused, Clear & concise communications with strategic-thinking brand manager and creative marketing professional with over 2 years of experience in developing relationships, training employees, creating advertising collateral, and executing flawless graphic design. Willingness to learn new technologies & frameworks, Interpersonal communication & empathy while being Dedicated and meticulous administrative assistant with over 20 years of experience who excels at prioritizing, completing multiple tasks at once, and following through on project objectives. Strongly adheres to process. Can navigate ambiguity and dive into new workflows without all processes.
Overview
20
20
years of professional experience
Work History
Meat/Produce Associate
Walmart
Marrero, LA
03.2024 - 04.2025
- Provided excellent customer service by greeting customers warmly upon arrival in the department and responding promptly to inquiries about products or services offered.
- Lifted heavy boxes of produce when required during stocking activities.
- Monitored temperature control systems regularly to maintain safe conditions for storing perishable goods.
- Completed daily paperwork associated with sales transactions accurately and timely.
- Operated cash register accurately to process customer transactions quickly and efficiently.
- Assisted in setting up promotional displays in the department.
- Organized and stocked shelves with fresh fruits and vegetables while rotating older items to the front of displays.
- Followed established sanitation guidelines when handling food items according to local health codes.
- Inspected incoming shipments for quality assurance purposes.
- Restocked produce and removed expired or damaged merchandise.
- Assisted customers with product, promotion, and policy information.
- Greeted customers and provided immediate and courteous service.
Sleep Expert
SleepNumber
04.2023 - Current
- Provided world-class customer experience. Utilize a proven sales process to discover each customer's unique sleep needs and lead them through a selection of Sleep Number products that will deliver 'the best sleep of their life.'
- Build relationships with customers. Proactively and effectively communicate product features and benefits, as well as promotional information.
- Provide timely, relevant follow-up. Demonstrate a tenacious drive for results. Be accountable for becoming a trusted, successful 'Sleep Expert' and consistently exceeding sales goals.
- Was in charge of document management, which included organizing forms, photocopying, filing records, preparing correspondence, and creating reports.
- Maintained optimal quality levels to avoid critical errors and support team performance goals.
- Increased data-entry productivity by keeping detailed logs of data projects, identifying issues, and improving them.
- Corrected any data entry errors to avoid issues like duplication or data degradation in the future.
Patient Services Rep I
SSM Health
06.2022 - 09.2022
- Assisted patients in filling out check-in and payment paperwork. Used Epic to schedule appointments.
- Reviewed daily care slips for doctors. Helped address client complaints through timely corrective actions and appropriate referrals.
- Organized patient records and database to facilitate information storage and retrieval.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Took copayments and compiled daily financial records.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Helped visitors check in on time by greeting them and establishing the purpose of their visit.
Customer Service Associate Expert
T-Mobile
10.2021 - 02.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Resolved concerns with products or services to help with retention and drive sales.
- Quickly submitted completed orders to maximize delivery efficiency.
- Was the main point of contact for customers, management, and the sales team.
- Met and consistently exceeded revenue quotas by promoting products and services during routine calls.
- Customer account administration and setup in internal systems.
Corporate Security Officer
G4S
11.2019 - 06.2020
- Kept team compliant with security protocols and appearance standards.
- Supervised team of 8 security personnel during shift.
- Trained 5 new security officers in 4 Month time period.
- Monitored and evaluated unit performance on key security issues and recommended corrective action programs where appropriate.
- Processed both internal and external case sheets.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Provided accurate information on the course and technique.
- Directed drivers to parking lots and controlled incoming and outgoing traffic during special events.
Emergency Roadside Dispatcher
Hertz
11.2017 - 04.2020
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation and assigned personnel.
- Monitored flow of paperwork and directed information to appropriate departments.
- Responded to over 50 daily caller requests with information about assistance and timeframes.
- Coordinated repairs to vehicles to maintain fleet operations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Home Health Care Aide
Health Care Innovations
06.2016 - 04.2020
- Worked to improve and enhance the lives of patients through effective and compassionate care.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Monitored progress and documented patient health status changes to keep care team updated.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Followed nutritional plans to prepare optimal meals.
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Education
High School -
Oklahoma Department of Education
Oklahoma CityAssociate of Science -
Platt College
Oklahoma CitySkills
- Document digitization
- Insurance billing expertise
- Accurate data entry
- Coordinating stakeholder engagement
- Effective verbal communication
- Administrative support
- Verifying insurance eligibility
- Client assessment and analysis
- Code validation skills
- Process implementation
- Report writing
- Skilled in prioritizing member inquiries
- Data Management
- Data analysis
- Advise and arrange travel for corporate business customers
- Patient charting
- MS Office
- Proficiency in MS/Google Suite
- Word processing
- Problem resolution
- Process development and continuous improvement
- Product knowledge
- Customer service
- Supermarket stocking
- Cash handling proficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Meat/Produce Associate
Walmart
03.2024 - 04.2025
Sleep Expert
SleepNumber
04.2023 - Current
Patient Services Rep I
SSM Health
06.2022 - 09.2022
Customer Service Associate Expert
T-Mobile
10.2021 - 02.2022
Corporate Security Officer
G4S
11.2019 - 06.2020
Emergency Roadside Dispatcher
Hertz
11.2017 - 04.2020
Home Health Care Aide
Health Care Innovations
06.2016 - 04.2020
High School -
Oklahoma Department of Education
Associate of Science -
Platt College
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