DAWN MINNICK
SAN ANTONIO,TX
Summary
Experienced medical insurance manager, highly organized, specializing in claims, coding and resubmissions with excellent communication, time management and problem solving abilities. Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
28
28
years of professional experience
Work History
Branch Manager
AdaptHealth
02.2019 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings through prompt resolution of concerns coupled with proactive outreach aimed at ensuring their continued loyalty.
- Collaborated with the marketing team to create effective promotional materials, driving brand awareness and lead generation.
- Developed compelling sales presentations for increased client engagement and conversion rates.
Dignity Memorial Family Service Counselor/PPA
Dignity Memorial
01.2014 - 02.2019
- Helped clients select caskets, markers and memorial options.
- Assisted in maintaining regulatory compliance by keeping up-to-date with industry standards and incorporating relevant changes into company policies and procedures.
- Developed expertise in various lines of business including property, casualty, life, health, and specialty insurance products to better serve a wide range of client needs.
- Streamlined underwriting processes by implementing efficient data management strategies and utilizing advanced analytics tools.
- Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
- Increased merchant retention, providing exceptional customer service and consistent communication.
- Advocated for the normalization of grief within various settings like workplaces or educational institutions – promoting understanding around mental health and self-care during times of loss.
- Promoted community awareness of available grief resources by participating in public speaking engagements and outreach events.
Account Manager
Physician's Ambulatory Surgery Center
01.2009 - 01.2011
- Managed accounts including insurance billing and coding, patient billing and coding, collections and scheduling.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Billing Manager
New Jersey Surgery Center
01.2007 - 01.2009
- Managed all insurance and patient accounts, including billing.
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
- Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
- Boosted team productivity through effective delegation of tasks, setting performance targets, and providing constructive feedback.
Account Executive
Aegis Mortgage Corporation
01.2005 - 01.2006
- Managed client accounts, closed mortgage sales and underwrote broker loan applications.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
Office Assistant
Johnson City OBGYN
01.2005 - 01.2006
- Assisted three doctors with patient check in, appointments, billing and filing.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Branch Manager
New Century Mortgage
01.1997 - 01.2004
- Managed a team of sales associates, hired and trained new employees and compiled daily and monthly performance reports.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Education
Associates - Applied Science
Keiser University
Ft. Lauderdale, FLBachelors - Health and Business Administration
Keiser University
Ft. Lauderdale, FL01.2009
Skills
- Account Management
- Billing
- Medical Billing
- Customer Service
- Insurance
- Coding
- Mortgage Sales
- Collections
- Administration
- Training
- Underwriting
- Finance
- Excellent work ethic
- Coaching and Mentoring
Accomplishments
- Top leader in Sales / Certified Account Specialist
- Branch Manager of the Month
- Top Mortgage Executive in North East Region
Professionalprogression
- 1997, Present, Dignity Memorial, Family Service Counselor/PPA, Responsible for presenting prearranged funeral Services, educating families on the importance of making your final wishes so that they do not have to.
- 2011, 2013, Aaron Sales & Lease, Account Manager, Managed sales, client accounts which included collections and employee scheduling., San Antonio, TX
- 2009, 2011, Physician's Ambulatory Surgery Center, Account Manager, Managed accounts including insurance billing and coding, patient billing and coding, collections and scheduling., San Antonio, TX
- 2007, 2009, New Jersey Surgery Center, Billing Manager, Managed all insurance and patient accounts, including billing., Mercerville, NJ
- 2005, 2006, Aegis Mortgage Corporation, Account Executive, Managed client accounts, closed mortgage sales and underwrote broker loan applications., Houston, TX
- 2005, 2006, Johnson City OBGYN, Office Assistant, Assisted three doctors with patient check in, appointments, billing and filing., Johnson City, TN
- 2003, 2004, Beneficial Company, Branch Manager, Hired and trained sales associates, compiled daily and monthly reports, closed personal and real estate loans. Ensured sales associates were achieving monthly goals by holding weekly sales meetings.
- 2002, 2003, American Residential Mortgage, Account Executive, Underwrote broker loan applications, worked personally with clients and reviewed title appraisals to meet company guidelines.
- 1997, 2002, New Century Mortgage, Branch Manager, Managed a team of sales associates, hired and trained new employees and compiled daily and monthly performance reports.
Personal Information
Title: Account Manager
Timeline
Branch Manager
AdaptHealth
02.2019 - Current
Dignity Memorial Family Service Counselor/PPA
Dignity Memorial
01.2014 - 02.2019
Account Manager
Physician's Ambulatory Surgery Center
01.2009 - 01.2011
Billing Manager
New Jersey Surgery Center
01.2007 - 01.2009
Account Executive
Aegis Mortgage Corporation
01.2005 - 01.2006
Office Assistant
Johnson City OBGYN
01.2005 - 01.2006
Branch Manager
New Century Mortgage
01.1997 - 01.2004
Associates - Applied Science
Keiser University
Bachelors - Health and Business Administration
Keiser University