Dawn Minnig
Phoenix,AZ
Summary
Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.
Overview
32
32
years of professional experience
Work History
Receptionist
Life Guard Imaging
11.2023 - 09.2024
- Maintain EMR medical records
- Update patients' electronic health records (EMR)
- Respond to ROI (release of information) requests for medical records
- Validate requests and authorizations for the release of medical information
- Respond to patient questions and give accurate and trustworthy responses
- Answer inbound calls from existing patients who need assistance arriving in the clinic
- Make outbound calls to existing patients to support and improve their overall experience
Receptionist
United Vein and Vascular Centers
03.2022 - 11.2023
- Greet patients upon arrival
- Check all patients in and out of their appointments
- Administer, explain, and collect new patient paperwork
- Scan, save, and enter patient information into an electronic health records system
- Answered inbound calls within UVVC
- Schedule patients' next appointments to include a full treatment plan
- Work directly (face to face) with patients to identify appointment times that work, while following the physician's prescribed orders
- Respond to patient questions and give accurate and trustworthy responses
- Answer inbound calls from existing patients who need assistance arriving to the clinic
- Participate in team meetings where new processes, policies, and services
Medical Records Coordinator
Devereux
07.2016 - 01.2022
- Maintain medical records department (Medical and Psychiatric)
- Maintain EMR medical records
- Respond to ROI (release of information) requests for medical records
- Validate requests and authorizations for the release of medical information
- Ensure that clinical documentation of the services provided to our patients is correct
- Follow all HIPAA regulations
- Ensure that our clinical and Medical documentation is accurate and complete
- Make changes in profiler Trusted Providers, Groups and adding units to the children's profiler for billing
- Assisted with PA Medication to psychiatrists
Doctor Assistant Front Office/Medical Records
Southwest Network - PNO/HNCM
09.2011 - 07.2016
- Provided support and maintained Medical Records for all of the children at SWN University Office: Including 40 High Needs Case Managers, 2 Child Psychiatrist, 4 Therapists, and 5 Parent Partners
- Created a EMR process for all 3 SWN BH Offices
- Trained new Medical Records staff
- Full Time and Temp on EMR System and all Office Assistant duties
- Maintained updated EMR medical records daily for 300-400 children
- Greet all patients and visitors sign in for all of the above
- Handled multi-line phone high volume office with (30-45 Children a day)
- Prior Authorizations for medication for multiple AHCCCS Insurances
- Set up Doc to Doc phone calls with hospitals and Insurance
- Requested and sent records for coordination of care for all staff
- Managed Psychiatrist schedules for holidays, time Off and work-related Meetings or Trainings Handled taking Height and Weight of all children and documentation
- Managed phones, medical records along with the patients in the waiting room
- Scheduled appointments for psychiatric and therapeutic appointments
Parent Partner
Family Involvement Center
02.2011 - 08.2012
- Provide in-home and office support to parents of children in the behavioral health system
- Connect parents to the community for support and provide resources
- Provide education to the parents regarding behavioral health issues and processes
Administrative and Events Coordinator Lead Parent Assistants
Family Involvement Center
04.2009 - 02.2011
- Assisting in implementing new forms and policies
- Assisting in tracking information for Magellan reports
- Decision making and leading staff on a day-to-day basis
- Assisting in developing QCN FIC projects including tracking, follow-up and building partnerships with partnering agencies
Family Support Specialist
Amery-Psych
01.2009 - 03.2009
- Providing in-home support to families with in-home dependency with CPS
- Access safety of the home and provide support and parenting skills to family members
- Report to Lead weekly on the status of the family as well as brief with CPS Supervisor monthly
- Meeting strict deadlines as to reporting and meeting with every family a minimum amount of time per week
Family Support Partner
Arizona's Children Association
01.2001 - 12.2006
- Provide support to families
- (Community resources, navigating the mental health system, assistance with school meetings, understanding and advocating through Special Education in public, private, and Charter schools
- Maintained progress notes weekly while attending Child and Family Team meetings
- Help provide a good understanding of all the services being provided
- Assisting parent to child communication
Receptionist
Arizona's Children Association
01.2001 - 12.2006
- Answer the office switchboard consisting of multiple incoming lines
- Become familiar with agency services and be able to provide general information
- Scheduled doctor's appointments in the Doctor Assistants' absence and handled issues as they arose
Administrative Assistant / Assistant Director
Phoenix First Childcare Center
01.1993 - 01.2001
- Perform administrative duties including Data entry, registration facilitation, updating and maintaining employee files auditing timekeeping reports, for payroll purposes, heavy phone
- Supervise and oversee operations of personnel and facility in absence of the Director
- Hourly, lesson plans, staffing, processing time off requests and taking concerns and complaints
Lead Teacher
Phoenix First Childcare Center
01.1993 - 01.2001
- Educate children left in my care
- Documentation of child's day and meeting Educational needs as well as help in developing milestones for each child
Education
General Education Diploma -
Thunderbird High School
01.1991
Licensed -
Nail Technology
01.1990
Skills
- Remarkable front office and customer service experience within a medical office setting
- Electronic health records
- Medical records management
- Patient scheduling
- Customer service
- HIPAA compliance
- Multi-line phone operation
- Team collaboration
- Sound knowledge of procedures and practices of a medical facility
- Wide knowledge of patients' rights and medical legal aspects for release of information
- Ability to register patients, verify insurance, and maintain records and reports for the medical office
- Transitioned Devereux RTC and Southwest Network from paper charts to fully EMR
- Excellent organizational skills
- Handled all Medication Issues including Prior Auth's, Pharmacy, and Insurance issues in a timely manner
- Patient communication
- Problem solving
- Attention to detail
- Computer literacy
- Multitasking
- Multi-Line Phone Usage
- Referral coordination
Timeline
Receptionist
Life Guard Imaging
11.2023 - 09.2024
Receptionist
United Vein and Vascular Centers
03.2022 - 11.2023
Medical Records Coordinator
Devereux
07.2016 - 01.2022
Doctor Assistant Front Office/Medical Records
Southwest Network - PNO/HNCM
09.2011 - 07.2016
Parent Partner
Family Involvement Center
02.2011 - 08.2012
Administrative and Events Coordinator Lead Parent Assistants
Family Involvement Center
04.2009 - 02.2011
Family Support Specialist
Amery-Psych
01.2009 - 03.2009
Family Support Partner
Arizona's Children Association
01.2001 - 12.2006
Receptionist
Arizona's Children Association
01.2001 - 12.2006
Administrative Assistant / Assistant Director
Phoenix First Childcare Center
01.1993 - 01.2001
Lead Teacher
Phoenix First Childcare Center
01.1993 - 01.2001
General Education Diploma -
Thunderbird High School
Licensed -
Nail Technology
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